I am a Systems Engineer/Analyst with over 10 years of experience in IT and 5 years experience managing and optimizing enterprise IT infrastructure, with a specialization in Configuration Management Database (CMDB) and IT Service Management (ITSM). I have hands-on experience in maintaining the integrity and accuracy of CMDB systems, ensuring compliance with internal standards, and integrating with ITSM tools like ServiceNow and BMC Remedy to streamline workflows.
In addition to my technical expertise, I have a strong foundation in cybersecurity practices and have worked closely with security teams to implement controls and mitigate vulnerabilities. My experience includes preparing for and successfully completing audits such as SOC, GDPR, and Issue 3000, ensuring that systems are compliant with industry regulations.
I am also proficient in Python scripting, which I use to automate routine tasks, improve system efficiency, and reduce manual efforts. My ability to collaborate with cross-functional teams, solve complex problems, and ensure the smooth operation of IT infrastructure has allowed me to contribute significantly to business objectives.
With my strong technical skills, attention to detail, and ability to navigate audit requirements, I am well-positioned to manage and enhance IT systems in a healthcare or insurance setting.More...