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Work Background
ServiceNowSenior Sales Director (Enterprise Sales Associates)
Mar. 2025Ireland
ServiceNowSales Director, Enterprise Sales Associates (EMEA)
Feb. 2023 - Feb. 2025Dublin, County Dublin, IrelandWinners Circle (Presidents Club) FY23
ESA Leader of the year FY22 Now in my third year at ServiceNow, my role has evolved within our Digital (Inside) Sales organisation where I am responsible for 5 teams, including first line managers across our EMEA hubs in Dublin, London and Munich. Our mission is to increase productivity within the Enterprise space, whilst reducing the cost of sale; this years priority will focus on accelerating performance for short sales cycle opportunities, closing new logos and continuing to build the next generation of talent for the business.
ServiceNowSenior Sales Manager, Enterprise Sales Associates (EMEA)
Oct. 2021 - Feb. 2023Dublin, County Dublin, IrelandIn this role I am responsible for planning and building the strategy for a team of managers and ICs aligned to our Enterprise business at ServiceNow in EMEA, where we partner with the field to maximise revenue impact and customer engagement within defined territories, running the full sales cycle across all sales motions. This role also gives me the opportunity to support the growth of those early in career (2nd / 3rd jobbers) with a view to readying them for their next play within the Commercial or Enterprise space which is something that is very close to my heart.
LinkedInManager, EMEA Microsoft Account Strategist Team
Nov. 2020 - Sep. 2021Dublin, County Dublin, IrelandMy role is to build and lead a team of enterprise evangelists across EMEA who are responsible for the in-market strategy for our joint offering between Microsoft & LinkedIn, Microsoft Relationship Sales Solution (MRSs) which combines the power of Dynamics 365 for Sales and Sales Navigator. This includes building a scalable and repeatable framework focused on engaging with key stakeholders across the region to deliver net new revenue and for both LinkedIn & Microsoft, whilst enabling our clients to transform their business in this ever changing sales landscape.
On SabaticalSabatical
Jul. 2020 - Oct. 2020Taking time out to reflect and plan my next adventure.
GlassdoorSenior Sales Manager SMB & Mid Market (EMEA)
Apr. 2019 - Jun. 2020County Dublin, IrelandEMEA Manager of the year FY20
SMB Manager Impact Award FY19
President’s Club Winner FY19 and FY20 • Planned and implemented a scalable strategy that delivered retention rates of ~80% and value retention consistently in excess of 95% whilst growing the business from $2m to $8m annually across SMB & Mid-Market.
• Overhauled the auto-renewal process based on client and internal feedback, resulting in simplified client experience and accurate forecasting + 90 days out.
• Developed tiered service levels and implemented automation to enable scalable growth within the business. Sales Results • FY20 105% • FY19 116%
GlassdoorSales Manager SMB (EMEA)
Sep. 2016 - Apr. 2019County Dublin, Ireland• First external leadership hire in EMEA, tasked with building the operational and strategic approach for growth and retention within the SMB segment. • Hired and coached a team of SMB Reps to lead with empathy and understanding in recommending Glassdoor solutions to support client’s success in win/win outcomes. • Built repeatable and scalable sales motions resulting in consistent top performance against evolving quotas and business metrics such as NPS and Client Retention.
• Deeply involved in deal structure and commercial conversations to support successful sales outcomes.
• Successfully navigated my team through seismic business changes whilst retaining focus and morale.
• Fostered a culture based on inclusion, diversity and wellness at Glassdoor Dublin. Sales Results • FY18 90% • FY17 129%
MicrosoftGlobal Manager - Sales Specialists
Sep. 2015 - Aug. 2016County Dublin, Ireland• Led Microsoft’s global sales center program, responsible to deliver software and services quota through Dell’s sales centers worldwide.
• Managed P&L’s and processes to ensure Marketing Investments and Sales Activities delivered the required ROI and were in line with business goals. Sales Results • FY16 102%
MicrosoftEMEA Manager - Sales Specialists
Jul. 2013 - Sep. 2015Dublin City, County Dublin, IrelandAwarded Microsoft Regional Leadership Excellence Award, FY15. • Led a 25-person EMEA sales organization to drive Microsoft portfolio sales across Dell’s 15 sales centers in EMEA.
• Consistently exceeded quotas through strong organization and goal prioritization, delivering highest rep participation and C-SAT globally.
• Simplified marketing processes to enable faster & smarter go to market activities supporting revenue growth. Sales Results • FY15 109% • FY14 128%
MicrosoftSenior Sales Specialist
May. 2011 - Jul. 2013DublinPlanned and executed local sales strategy to deliver software and services quota for UK SMB through Dell’s Sales Centre in Cherrywood. Sales Results • FY13 113% • FY12 107%
DellInternal Sales Rep
Jan. 2010 - May. 2011• Managed 35 Large Enterprise clients ($16m revenue p.a.). • Maximised share of wallet via retention and development strategies. • Achieved 24% YoY run rate growth, $1.5m to $1.9m.
• Achieved 28% Margin Growth, up 4%.
• Delivered strong customer NPS through understanding customer priorities based on Franklin Covey sales methodology.
• Hit highest business ready configurations sales in the UK, FY11 Q3 and Q4, second highest in Dell EMEA.
Sherwood Systems LtdSoftware Sales Consultant
Aug. 2006 - Aug. 2009• Sold Sage products, support, implementation and training packages.
• Delivered €172k gross profit, 2008/09.
• Delivered €167k gross profit, 2007/08.
• Achieved highest sales figures from Sage Business School.
Newrold AssociatedBusiness Development
Apr. 2006 - Aug. 2006Dublin
Golden Pages LtdSales Representative
Sep. 2003 - Sep. 2005
SharpTextAccount Manager
Feb. 2003 - Jul. 2003Dublin
Netcom LtdTelephone Sales Representative
Sep. 2002 - Feb. 2003Dublin
Eircom.netTelephone Sales Representative
Aug. 2000 - Aug. 2001Dublin
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