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Work Background
Rocket MortgageDirector of Product Design, Enterprise
Jul. 2024Detroit Metropolitan AreaAlign the design and strategy for seven enterprise products across product and technology that:
- Decrease onboarding and learning curve for new bankers
- Increase effieciency of mortgage application to close to drive consistently growing revenue
- Evangelize human-centered design across the enterprise product organzation
Rocket MortgageDirector of Experience Design, Mobile
Jun. 2023 - Jul. 2024Detroit, Michigan, United StatesLed the design team for the Rocket Mortgage mobile app for managing all aspects of mortgage applications and payments.
- Increased mobile mortgage applications by 35%
- Established market standard functionality that increased monthly app usage by 50%
- Implement native device functionality for bespoke user experiences.
Rocket MortgageDirector of Experience Design, Rocket Rewards
Aug. 2022 - Jun. 2023Detroit, Michigan, United StatesLed the team designing the consumer-facing program that allowed Rocket clients to bank points toward their next mortgage down payment.
Jorsek Inc., makers of easyDITADirector Of User Experience
Aug. 2019 - Jun. 2022Rochester, New York AreaI evangelize UX through the organization, Lead and manage a team of designers, researchers, and developers. Maintain consistency through a well-defined component-based design system. Ensure UX product road map aligns with the product road map and business needs.
Rochester Institute of TechnologyAdjunct Professor
Aug. 2018Rochester, New York AreaI teach a variety of design-oriented courses through the School of Design including Typography, Graphic Tactics, Design Drawing, Elements of Graphic Design, and Visual Communication to both undergraduate and graduate-level students. Graphic Tactics: This course aims to teach graphic design principles to students in majors like Industrial Design or Interior Design. Elements of Graphic Design: This is a foundation class for multidisciplinary students to learn the core elements of design. Typography I: Type I is the first of two courses that examine of type influences visual communication through letterforms and usage. Visualization II (Communication): A graduate-level class that focused on honing in effective communication through design for industrial designers.
Calero-MDSLUser Experience Lead
Aug. 2017 - Aug. 2019Rochester, New York AreaAs the team lead of Calero's UX Department, it's my responsibility to guide Calero’s UX vision, aligning products with the market, and engage clients for UX feedback. I also mentor and supervise UI/UX designers by leading UX design, user discovery, research, visual design, and usage analysis across Calero's entire product portfolio.
Calero-MDSLUser Experience Designer
Nov. 2015 - Aug. 2017Rochester, New York Area
Miller & Associates Sourcing Specialist, LLCMultimedia Designer (Consultant for Harris RF)
Dec. 2014 - Nov. 2015Rochester, New York AreaI was an independent contractor providing graphic design, multi-media design, and front-end web development for Harris RF. Projects are sourced from both internal departments as well as government-contracted agencies.
PARCUI/UX Designer & Illustrator (Consultant)
May. 2014 - Nov. 2014Webster. NYMy role within PARC East is to provide graphics support throughout the center for projects in need. I aid the progress of research projects with; Graphic Design, UI/UX Design, Website Development, and any other related advertising or marketing material associated with the project. Personalized Structures:
I develop a print and finishing workflow system as well as new media structure designs, which will be then used both as example products and to populate a web-based store. I also take program requirements and complete system design work for a web-based system that generates print and finishing documents. I maintain relationships with third-party businesses that are purchasing the items we produce so we can gain insight into market price points and delivery systems. Medical Adherence:
I am working on creating a user interface around a system that is being implemented to help patients take their medication. The user interface and user experience are created around a set of requirements developed by the system programmers. Customer Touchpoint:
I create infographics centered around how businesses interact with their desired demographic. These graphics help portray the business's needs when generating a go-to-market strategy.
XeroxGraphic Design Research Scientist (Consultant)
Aug. 2013 - May. 2014Webster, NYDevelop a print and finishing workflow system as well as new media structure designs, which will be then used both as example products and to populate a web-based store. I also take program requirements and complete system design work for a web based system that generates print and finishing documents.
XeroxResearch Scientist Graphics Arts / Software Co-op
May. 2013 - Aug. 2013Webster, NYDevelop a print and finishing workflow system as well as new media structure designs, which will be then used both as example products and to populate a web-based store. I also take program requirements and complete system design work for a web based system that generates print and finishing documents.
Amchar Wholesale, Inc.Graphic Designer
Sep. 2008 - May. 2013Rochester, New York AreaFor AmChar I primarily focused on print-related media ranging from single-page, printed fliers, to trade show displays to an annual 650+ page product catalog.
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