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Work Background
NutshellHead of Customer Support
Sep. 2023
ZapierTeam Lead EMEA - Core Support
Apr. 2022 - Sep. 2023
PipedriveCustomer Solutions Manager
Mar. 2021 - Apr. 2022Lisbon, PortugalFor High Value Customers Team
PipedriveCustomer Solutions Expert
Mar. 2019 - Mar. 2021Lisboa e Região, Portugal
IKEA GroupCustomer Support Specialist
Jul. 2018 - Nov. 2018Loures, PortugalCUSTOMER SUPPORT SPECIALIST (COSTUMER SUPPORT CENTRE)
Increased efficiency of work place and services, such as website and forms by analysing business plans and delivering effective recommendations. Delivered effective assistance to teams to examine and meet their requirements. Improved overall operational performance by assessing and addressing potential problems.
Key Accomplishment:
• Achieved maximum levels of customer satisfaction by identifying and resolving their issues.
GASTagusCoordinator Of Volunteers
Dec. 2014 - Sep. 2018Lisbon Area, PortugalDelivered strategic leadership to a team of 36 volunteers and encouraged them to achieve designated goals. Identified needs for skills improvement and organised effective training and development programmes for volunteers to enhance their knowledge and performance. Coordinated overall operations of team, including problem-solving and negotiation, meeting organisation, and schedules planning to ensure smooth running of business. Utilised strong communication and presentation, accuracy, and attention to detail skills to arrange fundraiser, while preparing and managing budgets with a focus on reducing expenses. Provided speeches/workshops to communities with different background, international environment, persistence, and resilience. Liaised with underdeveloped communities to analyse/address their issues, such as poverty, diseases, education, teenager pregnancy, and single moms.
Key Accomplishments:
• Enhanced performance of five team leaders by organising weekly training sessions last year, while ensuring promotion of 24 out of 36 volunteers for international volunteer mission
• Led successful completion of assigned tasks within given timeframe by only working on weekends.
• Planned and led a trips with €1150 budget, while achieving all designated goals in close collaboration with team.
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