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Work Background
JVT ConsultingManager, Consultant and Mentor
Apr. 2022Porto Alegre, Rio Grande do Sul, Brasil- Leadership, management and organization of technology teams.
- Evaluation and review of ITIL, COBIT, LGPD practices.
- Process mapping, identifying opportunities for improvement, blockages and bottlenecks that prevent the desired performance. - Design, documentation and training of workflows, seeking to standardize activities. - Definition of strategic, tactical and operational indicators, building the entire calculation and measurement system. - Work in companies of different segments, being successful in the agreed deliveries and having all the background of professional experience. - Use of project tools such as Trello, Monday, and the Google Office suite.
Grilo Mobilidade e TecnologiaCofounder
Jul. 2020Porto Alegre, Rio Grande do Sul, Brasil- One of the founders of the startup, participating from the ideation, planning, project execution, development and start of operation. - Responsible for the Technology area and related areas. - Development of the system used for the operation of the transport service for people and objects.
Thema Informática®IT Services and Project Manager
Mar. 2019 - Jul. 2021Porto Alegre e Região, Brasil- Responsible for support services and improvements provided to customers (town halls, courts and other public entities). - Implementation of IT Service Management (ITSM) processes according to ITIL best practices. - Creation of metrics and indicators to evaluate the quality of services. - Identification of gaps in internal processes and suggestion/implementation of improvements in them. - Creation of a culture of improvement in records and organizational communication.
- Project management for system implementation, acting as the focal point for all activities.
- Use of project management tools, such as MS Project.
- Leadership of internal and external teams.
SicrediIT Infrastructure, Services and Support Coordinator
Apr. 2014 - Sep. 2018Porto Alegre e Região, Brasil- Management of agreed service levels (SLAs) with support service providers. - Responsible for supervising, guiding and auditing the execution of Incident Management, Problem Management, Availability Management and Planning and Support for the Transition of IT services processes. - Responsible for Capacity Management, Availability Management, IT Service Continuity Management, Asset Management and Configuration and Transition Planning and Support processes. - Responsible for defining metrics for monitoring and measuring IT services, to monitor the health of each service through the user experience, generating and monitoring improvement actions. - Responsible for conducting the transition of new or modified services, in order to minimize impacts on the production environment, using good DevOps practices. - Activities related to Disaster and Recovery, simulating the main DataCenter's fall and the rise of services in the secondary DataCenter.
- People management, providing periodic feedback, engaging the team to deliver their tasks.
- Massive use of Office suite tools, mainly for presenting results to various hierarchical levels of the company.
AGCO CorporationBusiness Analyst
Jan. 2010 - Dec. 2014Porto Alegre Area, Brazil- Focal point for acquisitions, improvements, and corrections of systems used by the Product Engineering team.
- Responsible for controlling actions of the Global Product Engineering team.
- Responsible for the project to replace time clock equipment at the Canoas unit.
- Use of project management tools, such as EPM.
Grupo VipalBusiness Analyst
Jan. 2010 - Dec. 2010Porto Alegre Area, Brazil- Responsible for the implementation and improvement of back-office systems, such as Accounting, Finance, and HR.
- Business focal point for activities with IT.
- Use of Citrix tools for use in remote units.
- Contact with ERP Totvs and SAP.
Souza CruzApplication Support
Jan. 2005 - Dec. 2009Porto Alegre Area, Brazil- Management of IT support area vendors.
- Financial and administrative management of the Service Desk area, controlling the department's budget through quarterly evaluations.
- Incident management, working with the analysis of service level indicators.
- Management of support team indicators for Finance, Human Resources, Legal, Security, and Corporate Communication applications.
- Significant cost reduction with employees, through an educational action that allowed a decrease in the number of calls.
- Contact with SAP ERP.
Develop IT SolutionsBusiness Intelligence Analyst
Jan. 2004 - Dec. 2005Porto Alegre Area, Brazil- Participation in Business Intelligence system implementation projects.
- Experience in all stages of BI projects, from mapping sources, data analysis, creation of transformations, to the generation of reports and dashboards.
- Use of different market tools, with a focus on the Microsoft and Oracle platforms.
OracleSales Consultant
Jan. 2002 - Dec. 2004Porto Alegre Area, Brazil- Product presentation, with a focus on the Application Server family.
- Creation of product demonstrations customized for each client.
- Maintenance of product documentation used by portfolio clients.
- Participation in the sales process, monitoring client progress throughout the pipeline.
- Contact with various company products, including databases.
EricssonIT Analyst
Jan. 2000 - Dec. 2002Porto Alegre Area, Brazil- Development and maintenance of controls and reports for the Controller area.
- Expertise in developing advanced Excel spreadsheets, macros, and VBA.
- Creation and maintenance of systems in MS Access.
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