Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
JVT ConsultingManager, Consultant and Mentor
Apr. 2022Porto Alegre, Rio Grande do Sul, Brasil- Leadership, management and organization of technology teams.
- Evaluation and review of ITIL, COBIT, LGPD practices.
- Process mapping, identifying opportunities for improvement, blockages and bottlenecks that prevent the desired performance. - Design, documentation and training of workflows, seeking to standardize activities. - Definition of strategic, tactical and operational indicators, building the entire calculation and measurement system. - Work in companies of different segments, being successful in the agreed deliveries and having all the background of professional experience. - Use of project tools such as Trello, Monday, and the Google Office suite.
Grilo Mobilidade e TecnologiaCofounder
Jul. 2020Porto Alegre, Rio Grande do Sul, Brasil- One of the founders of the startup, participating from the ideation, planning, project execution, development and start of operation. - Responsible for the Technology area and related areas. - Development of the system used for the operation of the transport service for people and objects.
Thema Informática®IT Services and Project Manager
Feb. 2019 - Jul. 2021Porto Alegre e Região, Brasil- Responsible for support services and improvements provided to customers (town halls, courts and other public entities). - Implementation of IT Service Management (ITSM) processes according to ITIL best practices. - Creation of metrics and indicators to evaluate the quality of services. - Identification of gaps in internal processes and suggestion/implementation of improvements in them. - Creation of a culture of improvement in records and organizational communication.
- Project management for system implementation, acting as the focal point for all activities.
- Use of project management tools, such as MS Project.
- Leadership of internal and external teams.
SicrediIT Infrastructure, Services and Support Coordinator
Apr. 2014 - Sep. 2018Porto Alegre e Região, Brasil- Management of agreed service levels (SLAs) with support service providers. - Responsible for supervising, guiding and auditing the execution of Incident Management, Problem Management, Availability Management and Planning and Support for the Transition of IT services processes. - Responsible for Capacity Management, Availability Management, IT Service Continuity Management, Asset Management and Configuration and Transition Planning and Support processes. - Responsible for defining metrics for monitoring and measuring IT services, to monitor the health of each service through the user experience, generating and monitoring improvement actions. - Responsible for conducting the transition of new or modified services, in order to minimize impacts on the production environment, using good DevOps practices. - Activities related to Disaster and Recovery, simulating the main DataCenter's fall and the rise of services in the secondary DataCenter.
- People management, providing periodic feedback, engaging the team to deliver their tasks.
- Massive use of Office suite tools, mainly for presenting results to various hierarchical levels of the company.
AGCO CorporationBusiness Analyst
Jan. 2010 - Dec. 2014Porto Alegre Area, Brazil- Focal point for acquisitions, improvements, and corrections of systems used by the Product Engineering team.
- Responsible for controlling actions of the Global Product Engineering team.
- Responsible for the project to replace time clock equipment at the Canoas unit.
- Use of project management tools, such as EPM.
Grupo VipalBusiness Analyst
Jan. 2010 - Dec. 2010Porto Alegre Area, Brazil- Responsible for the implementation and improvement of back-office systems, such as Accounting, Finance, and HR.
- Business focal point for activities with IT.
- Use of Citrix tools for use in remote units.
- Contact with ERP Totvs and SAP.
Souza CruzApplication Support
Jan. 2005 - Dec. 2009Porto Alegre Area, Brazil- Management of IT support area vendors.
- Financial and administrative management of the Service Desk area, controlling the department's budget through quarterly evaluations.
- Incident management, working with the analysis of service level indicators.
- Management of support team indicators for Finance, Human Resources, Legal, Security, and Corporate Communication applications.
- Significant cost reduction with employees, through an educational action that allowed a decrease in the number of calls.
- Contact with SAP ERP.
Develop IT SolutionsBusiness Intelligence Analyst
Jan. 2004 - Dec. 2005Porto Alegre Area, Brazil- Participation in Business Intelligence system implementation projects.
- Experience in all stages of BI projects, from mapping sources, data analysis, creation of transformations, to the generation of reports and dashboards.
- Use of different market tools, with a focus on the Microsoft and Oracle platforms.
OracleSales Consultant
Jan. 2002 - Dec. 2004Porto Alegre Area, Brazil- Product presentation, with a focus on the Application Server family.
- Creation of product demonstrations customized for each client.
- Maintenance of product documentation used by portfolio clients.
- Participation in the sales process, monitoring client progress throughout the pipeline.
- Contact with various company products, including databases.
EricssonIT Analyst
Jan. 2000 - Dec. 2002Porto Alegre Area, Brazil- Development and maintenance of controls and reports for the Controller area.
- Expertise in developing advanced Excel spreadsheets, macros, and VBA.
- Creation and maintenance of systems in MS Access.
Intch is a Professional Networking App for the Future of WorkSee more people like Joao Vitor on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
451129 people
17
IT Project Manager @ Freelancer
26
Mobile Engineer @ Raiô Benefícios
15
.Net Fullstack Developer/Angular Developer @ Webfis Processamento de Dados Ltda
64775 people
15
.Net Fullstack Developer/Angular Developer @ Webfis Processamento de Dados Ltda
15
Project Manager | Scrum Master | QA Lead | Agile Advocate @ Upstart 13
17
Site Reliability Engineer @ Delta Data