Hewlett Packard EnterpriseDirector of Cross functional and SIAM service line at Alcatel Lucent/Nokia
Jan. 2015 - Dec. 2016GlobalI was accountable for managing the Profit and Loss of cross-functional services, which included divestiture and acquisition projects valued at €4 million, Business Service Management (BSM) with real-time monitoring across 25 sites and over 200 applications/services, SIAM services (€2 million), and comprehensive service management encompassing tools, asset, and license management. Through my leadership, I implemented BSM as a Service, streamlining operations and enhancing service delivery. In this capacity, I achieved all cost-saving targets while improving service quality, demonstrating a strong commitment to efficiency.
As a result of my initiatives, I achieved an impressive 160% year-over-year increase in sales, significantly boosting revenue growth. I successfully closed 39 projects, each valued at over €100,000, driving operational success and ensuring high client satisfaction. Furthermore, I regained control of asset management through rigorous data reconciliation of more than 100,000 assets across 94 countries, resulting in 99% data accuracy and improved client trust, with a total asset valuation of €74 million.
In addition to these achievements, I finalized 16 divestiture programs, including a significant program valued at €3.5 million, and resolved over €3 million in historical disputes. I also led the successful closure of two disputes with external software vendors, totaling €3 million.