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Work Background
IT Innovations Customer Support Representative
Apr. 2023United StatesTechnical Support and Troubleshooting
• Diagnosing and Resolving Issues: Addressing hardware, software, network, and peripheral device issues (e.g., printers, monitors)
• Remote Support: Helping users over the phone, via email, or through remote desktop tools to solve problems.
• Incident Management: Using helpdesk ticketing systems (e.g., Zendesk, ServiceNow) to log and manage issues until resolution.
• User Support
• Account Management: Setting up new user accounts, managing permissions, and assisting with password resets.
• Training and Guidance: Providing end-user training for software and hardware systems. • Systems Administration
• Hardware Setup & Configuration: Installing and configuring new workstations, printers, and other IT equipment.
• Software Installation & Updates: Ensuring that users’ devices have up-to-date operating systems and software.
• Networking:
• Basic Network Troubleshooting: Solving issues with Wi-Fi connectivity, VPNs, and network printers.
• Maintaining Network Access: Ensuring devices are connected to the correct network resources.
• Documentation & Reporting:
• Knowledge Base Creation: Writing and maintaining guides to help users solve common problems independently. • Reporting: Documenting recurring issues and trends to help improve future support processes.
• Collaboration & Communication:
• Team Collaboration: Working with other IT teams (e.g., System Admins, Network Engineers) to resolve more complex issues.
• Communication Skills: Effectively communicating technical issues to non-technical users and providing clear solutions.
• Learning & Adaptability:
• Staying Updated: Keeping up with new technology trends, tools, and best practices to improve the efficiency of helpdesk operations.
• Troubleshooting Techniques: Developing critical thinking and troubleshooting skills for a variety of hardware/software environments.
Deesha Organic Pvt. Ltd.Customer Service & Data Entry
Feb. 2020 - Mar. 2023Vadodara, Gujarat, India- Strong dedication in helping customers resolve issues and cultivating a positive image of
the company.
- Excel in both team environments and alone.
- Proven ability to listen attentively, solve problems quickly and efficiently, and create
high-quality professional relationships with clients.
- Answered product and service questions and offered information on related products and
services.
- Purchase & Sales Invoice entry in Tally ERP database
- Processing Payroll for Employee Salary
- Maintained a customer account information database (incl. canceling and updating
customer accounts.)
Deepak FoodsData Entry Specialist
May. 2019 - Jan. 2020Thornton, England, United Kingdom- Data Entry in System & Database
- Maintaining Payment information & updating it periodically
- Maintaining Invoices of Sale & Purchase Order.
- Maintaining Stock Statement &
- Suggest methods to improve process flow, efficiency, and
service experience to both internal & external stakeholders.
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