Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
IT Innovations Customer Support Representative
Apr. 2023United StatesTechnical Support and Troubleshooting
• Diagnosing and Resolving Issues: Addressing hardware, software, network, and peripheral device issues (e.g., printers, monitors)
• Remote Support: Helping users over the phone, via email, or through remote desktop tools to solve problems.
• Incident Management: Using helpdesk ticketing systems (e.g., Zendesk, ServiceNow) to log and manage issues until resolution.
• User Support
• Account Management: Setting up new user accounts, managing permissions, and assisting with password resets.
• Training and Guidance: Providing end-user training for software and hardware systems. • Systems Administration
• Hardware Setup & Configuration: Installing and configuring new workstations, printers, and other IT equipment.
• Software Installation & Updates: Ensuring that users’ devices have up-to-date operating systems and software.
• Networking:
• Basic Network Troubleshooting: Solving issues with Wi-Fi connectivity, VPNs, and network printers.
• Maintaining Network Access: Ensuring devices are connected to the correct network resources.
• Documentation & Reporting:
• Knowledge Base Creation: Writing and maintaining guides to help users solve common problems independently. • Reporting: Documenting recurring issues and trends to help improve future support processes.
• Collaboration & Communication:
• Team Collaboration: Working with other IT teams (e.g., System Admins, Network Engineers) to resolve more complex issues.
• Communication Skills: Effectively communicating technical issues to non-technical users and providing clear solutions.
• Learning & Adaptability:
• Staying Updated: Keeping up with new technology trends, tools, and best practices to improve the efficiency of helpdesk operations.
• Troubleshooting Techniques: Developing critical thinking and troubleshooting skills for a variety of hardware/software environments.
Deesha Organic Pvt. Ltd.Customer Service & Data Entry
Mar. 2020 - Mar. 2023Vadodara, Gujarat, India- Strong dedication in helping customers resolve issues and cultivating a positive image of
the company.
- Excel in both team environments and alone.
- Proven ability to listen attentively, solve problems quickly and efficiently, and create
high-quality professional relationships with clients.
- Answered product and service questions and offered information on related products and
services.
- Purchase & Sales Invoice entry in Tally ERP database
- Processing Payroll for Employee Salary
- Maintained a customer account information database (incl. canceling and updating
customer accounts.)
Deepak FoodsData Entry Specialist
May. 2019 - Jan. 2020Thornton, England, United Kingdom- Data Entry in System & Database
- Maintaining Payment information & updating it periodically
- Maintaining Invoices of Sale & Purchase Order.
- Maintaining Stock Statement &
- Suggest methods to improve process flow, efficiency, and
service experience to both internal & external stakeholders.
Intch is a Professional Networking App for the Future of WorkSee more people like Shreya on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
498396 people
15
Lead Software Engineer @ Codename: Magnolia
21
Visual Designer
19
board member @ American Eagle Outfitters Factory
27929 people
16
Fashion designer/artist and owner @ Alien Earth, LLC.
19
Chanel Sales Account Manager @ Cable Access Technology
16
Office Manager @ Kraft Mechanical