Karen Kronwitter - Executive Assistant, RetentionX

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Work Background

RetentionXExecutive Assistant

Aug. 2021Munich, Bavaria, Germany

CargobotSenior Accounting Clerk

Feb. 2019 - Jun. 2019Medellín, Antioquia, Colombia• Close collaboration with the CFO and CEO regarding various accounting topics, reports and presentations • Interfacing with customers regarding various billing issues • Manage payment, cash collection and refund processing • Analyze and investigate transactions and communicate with internal and external stakeholders to resolve discrepancies and ensure proper recording of transactions • Ensuring that all payments are made in accordance with company policy • Working harmoniously as part of the Cargobot accounting team

CargobotCustomer Service Associate

Jul. 2018 - Jan. 2019Medellín, Antioquia, Colombia• Work directly with carriers in real time to match shipments at the best rate to the market • Acting on the front lines to assist with active shipments, coordinating customer shipment needs between external and internal teams • Overseeing the successful matching of shipments, by utilizing our proprietary dashboards • Support new geographic, program & freight expansion initiatives • Sourcing new carriers, developing and managing carrier relationships

Ahow Technologies Marketing Manager

Sep. 2017 - Jun. 2018Houston, Texas Area• Translation, develop and create presentations of the equipments • Managing public relations • Customer Care, Marketing and Sales of the technical equipments

Mega Vacations ClubVerification and logistics Manager (VLO)

Jan. 2013 - Aug. 2017Panama City, Panamá, Panama• Customer Care and Services • Organizing candidate interviews for the sales department (Scheduling, coordination and in-person hosting) • Organizing documents such as letters and correspondence for the recruitment team • Manage abroad portfolio of clients • Generate reports of business activities • Create and update presentation files • Budget responsibility and tracking of company expenses

CENSA International CollegeInternational Coordination Manager

Jan. 2012 - Dec. 2012Medellín, Antioquia, Colombia• Successfully coordinated and managed training programs for the international department • Preparation of business activity reports • Supporting trade shows and assisting with the marketing material and external event planning and preparation • Creating and updating information and presentations • Tracking budgets and expenses

Integral Services TechnologiesInternational Coordination and Marketing Manager

Apr. 2007 - Dec. 2011Puerto La Cruz, Venezuela• Implement numerous business optimization projects and reporting tools that improved efficiency, reduces expenses and labor cost and maximized profit by automating outdated manual processes • Analyzed the organizational procedure such as communication channels, internal information flow, integrated production methods, inventory control and cost analysis and recommended best approaches to address flaws in the system • Coordinator for the PROLICA, SPS, DIMM equipment commercialization • Translate presentations in the English language to attract potential customers for the sale and rental of equipment for the sector construction and Monitoring activity and posting content for an organization’s social media channels

Integral Services TechnologiesAdministrative Assistant

Feb. 2003 - Apr. 2007Puerto La Cruz, Venezuela• Prepared payroll and duties for the administrative department • Fielding telephone call, receiving and directing visitors processing, creating spreadsheets, presentations • Prepared business activity reports, annual budgets and reports required by regulatory agencies