Louise Hudson - Learning and Development Manager, Princess Cruises

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Work Background

Princess CruisesLearning and Development Manager

Feb. 2023Ship based

Masterplan AcadeME South AfricaPrivate Tutor

Aug. 2021 - Mar. 2023South Africa

NUUO Inc.English Second Language Teacher

Nov. 2020 - Mar. 2023South AfricaAn English Second Language Teacher with Oifly specializing in areas of Business, Travel and Tourism. I teach Taiwanese professionals within the Business and Leisure environment. My key focus is teaching in a fun way that relates to everyday experiences. I teach preset courses with opportunities for free speak on the topics in every lesson. My students often join classes after or before work so it is important that they feel their lessons are enjoyable and interactive. Subjects include: Accounting, Holiday Etiquette, Grammar, Business Management, Meetings, Resume, Interviews, Waste Management, Environmental Awareness, Business Communication, History, Cruising, Adventure Tours and Bureaucracy.

Princess CruisesRetail Manager

Jan. 2009 - Mar. 2023Retail Assistant Manager: I am responsible for the overall team productivity on the sales floor and ensuring communication remains effective between all members on the team in order to achieve the set goals I maintain a fair working environment for all staff across many cultural and language backgrounds. I ensure reporting is completed and that stock is managed correctly according to procedures. * Managing staffing schedules, customer service and sales floor etiquette. * Sales recovery and response. * Drafting spreadsheets for sales reporting and trend analysis within the business across various departments. * Stock management and rotation control, including managing deletions and expirations through environmental control procedures. * Completing commission submission for staff and calculation of overall percentage to margin. * Submitting comments on sales and merchandise trends within seasons. * Coaching of staff and managing of performance improvement programs. * Liaison between Manager and retail team.

Sportsmans WarehouseMerchandise Allocator

Feb. 2007 - Dec. 2008Cape Town, Western Cape, South AfricaMerchandise distributor for apparel division in Sportsmans Warehouse. I was directly responsible for; * Completing commitments and distributing orders to thirty two stores a the time. * Creating commitments through the calculation of size curves through history and sales curves. * Communicating with suppliers with regards to fulfillment of orders and shortfalls. * Completing sales spreadsheets for Planner approval. * Assistant to Planner with regards to reporting and tracking sales. * Daily use of Excel.