Cash AppProduct Manager and Operations Manager - Payments EU
Feb. 2023Barcelona, Catalonia, SpainReporting to COO - Led the strategic direction of payment products, doubling client offer and generating +30% engagement and retention rate. Successfully developed SEPA INST and SDD schemes, SCT Recalls, MIT, Recurring Payments, X-Pays, Network Tokens and Cash Collection products
- Improved product technical efficiency from 87% to 99,99% across the portfolio by defining end-to-end product specifications, managing quality assurance, and monitoring technical development and operational performance: + Worked hand in hand with front and back-end developers utilizing full product life cycle approach in a scale up environment
- Established process mapping and optimization reviews, fostering a culture of continuous improvement resulting in a 65% decrease in customer contacts
- Developed data models and dataset structures for the Banking Product and Operations departments, achieving a 40% reduction in data processing time and enabling data independence in the department
- Managed treasury reconciliation, and defined cost allocation models reducing expenses by 700K€ in FY22
- Led the daily Payments operations monitoring and steered the team toward 100% Operational Excellence target
- Created a new internal control process methodology, identified edge cases, and developed risk mitigation plans and automatic alerts
- Orchestrated internal and external stakeholder alignment for product success and daily operations efficiency. Defined the cross-functional execution plan across Data, Tech, Accounting, Customer Service, Marketing, and Fraud