As an Advocate Escalation Specialist at Cash App, a Block Inc owned Company, I have successfully managed and resolved numerous complex customer issues, ensuring customer satisfaction and maintaining the company's reputation.
My exceptional problem-solving skills and dedication to customer service, team successes and continuous strive for a better banking future, has resulted in significant improvements in customers building trust with Cash App. I have also contributed to the development and implementation of strategies for improving escalation processes, leading to increased efficiency and effectiveness.More...
Daniel Ramirez Opisso
Product & Data Director@Kintai Digital
Verified
I’m a Product and Data Director with 10 years of experience in driving data analytics and transformation within data-centric companies. My expertise lies in using tools like Excel, PowerQuery, and PowerBI to build scalable and impactful solutions that empower businesses to make data-driven decisions.
With a strong focus on automation and reporting dashboarding, I’ve led teams in creating streamlined processes that enhance efficiency and deliver actionable insights. I’m passionate about leveraging data to transform organizations, optimizing workflows, and helping teams unlock the full potential of their data. Whether it’s implementing automation or leading data-led company transformations, I thrive in creating value through data and innovative technology.More...
Antoine Hicks
Compliance Manager@Cash App
Verified
Antoine Hicks, as the Compliance Manager at Cash App, you are responsible for ensuring that all operations and business transactions follow all relevant legal and internal rules. Your primary tasks include drafting and revising company policies, proactively auditing processes, practices, and documents to identify weaknesses, and evaluating business activities to assess compliance risk. In the past month, the company has remained compliant with all necessary regulations. Your team has successfully revised several company policies to improve internal processes. However, there are some areas of potential risk identified that need to be addressed to ensure continued compliance.More...
Catie Schmidt
Director Account Management@Cash App
Verified
Catie Schmidt is the Director of Account Management at Cash App, where she leads a dynamic team in optimizing client relationships and driving user engagement. With over a decade of experience in fintech, Catie has a proven track record of delivering innovative solutions to drive strategic business goals and retention. She holds an BSBA FROM Bucknell University, adding strategic insight to her leadership style. Outside of work, Catie is an avid runner, skier, dog lover, volunteer and active community builder.More...
Patrick Capstick
Data Analyst@Cash App
Verified
Patrick Capstick is a Data Analyst at Cash App, a mobile payment service developed by Square, Inc. He has a strong background in data analysis, business intelligence, and data-driven decision making. With a deep understanding of SQL, Looker and Salesforce, he excels in analyzing complex data sets and translating his findings into actionable business strategies. Patrick's proficiency in statistical modeling and predictive analytics has made a significant impact on the growth and success of Cash App.More...
Denise Wilson
SR CX Strategy Manager
Verified
Policy Enforcement, Customer Care (CX) Executive and Resolution Leader, with a diverse background in AI technology based operations and strategic leadership roles, I have exemplified a strong track record in building/scaling large customer service teams, content moderation, policy enforcement, and trust and safety management across various platforms. With experience scaling global operational teams, I have developed a deep understanding of creating “white gloves'' customer service , content moderation, policy teams and root causes, and risk mitigation. My career highlights include overseeing corporate escalations at Instacart,content moderation efforts at Twitter and managing trust and safety operations at Postmates. In addition to implementing effective policies, she has led teams and improved operational efficiency. I have utilized my green belt certification in Six Sigma to help build strategic planning and quality improvement initiatives for continuous process improvement initiatives. In consumer and technology industries, partnering with senior leaders and stakeholders has helped deliver strategic and innovative solutions to complex and high-risk issues like misinformation, escalated communication, and e-commerce. From The University of Memphis, she earned a Master's degree in Public Administration, and from Lane College, she earned a Bachelor's degree in CommunicationMore...