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Network Power<100 people
Roles
✔️100%
IT
🧑🔬100%
Engineer
🧨100%
Consulting
Geos
🇺🇸50%
United States
Work Background
Lumen TechnologiesAgent / contractor
Dec. 20241. **Order Management**: Responsible for placing orders for CenturyLink and Quantum Fiber services. 2. **Address Verification**: Ensure accurate address verification for service installation, particularly for new construction projects. 3. **Service Provisioning**: Collaborate with engineering teams to facilitate service builds in newly developed areas. 4. **Customer Interaction**: Assist customers with billing inquiries and issues, providing solutions and support. 5. **Payment Processing**: Handle payment transactions from customers, ensuring secure and accurate processing. 6. **Documentation**: Maintain clear records of orders, customer communications, and payment transactions for audit purposes. 7. **Customer Support**: Provide assistance and guidance to customers regarding service options, billing statements, and payment methods. 8. **Service Upgrades**: Inform customers about available service upgrades and promotional offers related to CenturyLink and Quantum Fiber. 9. **Problem Resolution**: Address and resolve any issues with service orders, installs, or billing discrepancies efficiently. 10. **Team Collaboration**: Work closely with internal teams such as engineering, customer support, and finance to enhance service delivery.
Nova Physics TutorialsPhysics Tutor
Sep. 2021Georgetown, Demerara-Mahaica, Guyana
ISA Islamic SchoolPhysics Teacher
Feb. 2019 - May. 2023Georgetown, Demerara-Mahaica, GuyanaTaught the principles of Physics such as Newton's Laws of motion, the Law of Conservation of Energy, momentum, gravity, the properties of waves, diffraction, refraction, reflection, superposition, optics, the atom, amongst others.
Guyana Water IncorporateMechanical Engineer Trainee
Feb. 2017 - Dec. 2017Georgetown, Demerara-Mahaica, GuyanaPerformed repairs and services to major leaks such as burst mains ranging from 3" to 8". Performed repairs to minor leaks ranging from 1/2 " to 2". Engaged in emptying and cleaning of water reservoir on a monthly basis. Performed repairs to supply pumps and changing of 12" valves to ensure adequate supply of water.
GuysucoEngineer Intern
Oct. 2013 - Jun. 2014La Bonne IntentionWorked with my team to perform repairs to New Holland and John Deere tractors as well as agricultural implements. Repairs included disassembly and reassembly of engines and gear boxes to replace damaged parts. Simple service was carried out such as checking for damaged wheel bearings and changing of engine oil as well as blowing out air filters and applying grease at grease points.
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