Requests
18
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Work Background
OracleSenior Cloud Support Engineer
Nov. 2020Bucharest, Romania-Provide exceptional customer service, technical assistance, and training to internal and external customers
-Prompt and accurate response to questions from customers and prospective customers about the features and capabilities of OCI services.
-Assess ticket priority, escalates as necessary through proper channels to resolve issues in a timely manner.
-Resolve issues timely and accurately to help the team meet expected metrics and SLAs
-Monitor release notes to obtains understanding of new or updated services
-Prepare evaluations of services or processes and recommend improvements
-Develop customer-facing or internal documentation on an as-needed basis
-Replicating client architecture/design in order to test complex scenarios (internal lab tenancy)
-Knowledge in administration of an OCI tenancy via OCI CLI, Terraform, OCI Console, OCI API
-Deep understanding of cloud networking: design, routing, security, DNS, load balancing
-Experience with system administration: Windows/Linux operating systems
MicrosoftAzure Networking Support Engineer
Nov. 2019 - Nov. 2020Romania▪ technical support engineer for Microsoft’s customers and partners via phone, email or web.
▪ deliver unique value by collaboratively and re actively solving customer problems.
▪ provide proactive support advice, contributing to product quality and enhancements.
Rohde & Schwarz TopexSystem Engineer
Oct. 2017 - Oct. 2019Bucharest, Romania▪Provide system design and solutions based on customer requirements;
▪Network configuration and design based on customer requirements;
▪Configure and test the system before delivery;
▪Analyze and understand customer requirements and create test scenarios;
▪Create Factory Acceptance Tests and Site Acceptance Tests documents, manage and execute tests and create reports;
▪Perform on-site system software configuration;
▪Perform local and on site trainings with customers;
▪Identify and report issues and eventual improvements to the R&D department;
▪Remote support for installed systems;
▪Follow up customer technical requirements and feedback;
▪Perform Site survey activities and create reports about it
EricssonBroadcast Operations Engineer
Mar. 2015 - Oct. 2017Bucharest, Romania▪ Fault handling and corrective actions (troubleshooting, root cause analysis, reporting
and improvement plan)
▪ On regular basis covering the 24x7 Oncall duty
▪ Provide work instructions and improvements of the processes daily routine tasks
▪ Management and implementation of new automatic scripts (monitoring, data
transfer, etc.)
▪ Verify and implement configuration changes at the request of the customer or when
is needed for performance reasons
▪ Coordinate and work together with other teams such as: 3rd line of support or 3PP.
▪ Network infrastructure - CDNaaS monitoring / operations / configuration /
preventative maintenance
▪ Maintenance and first time configuration of Juniper SRX 1500 and 340 firewalls -
configuring chassis cluster - hub-and-spoke ipsec vpn management tunnels - central
office - hub and points of delivery as spokes, establishing BGP session with ISP
interconnect routers - including route filtering through BGP communities tagging,
definition of security zones / policies , outbound connections by SNAT - inbound
connections by DNAT - configuration of security zones and policies .
▪ HP switches - 5700 and 5900 series - IRF cluster configuration, maintenance ,
VLAN planning and interface configuration
▪ F5 2200 series -first time deployment , configuration of F5 HA , virtual servers ,
SNAT roules for hosts using F5 as internet gateway , virtual servers and pool
members , health monitors for the hosts, inter-domain routing when peering was
done with two ISP.
Prime TelecomNetwork Engineer
Mar. 2013 - Mar. 2015▪ Establishing the networking environment by designing system configuration,
directing system installation, defining, documenting and enforcing system standards
▪ Design and implementation of new solutions and improving resilience of the current
environment.
▪ Maximizing network performance by monitoring performance, troubleshooting
network problems and outages, scheduling upgrades and collaborating with network
architects on network optimisation.
▪ Undertaking data network fault investigations in local and wide area environments,
using information from multiple sources.
▪ Securing network systems by establishing and enforcing policies, and defining and
monitoring access.
▪ Support and administration of firewall environments in line with IT security policy.
▪ Reporting network operational status by gathering and prioritising information and
managing projects.
▪ Upgrading data network equipment to the latest stable firmware releases.
▪ Configuration of routing (Cisco 7600,3800,3750 series, Juniper MX480) and
switching(Cisco 6500,4900,3560,3550,2960,2950 series) equipment.
▪ Remote support of on-site engineers and end users/customers during installation.
▪ Remote troubleshooting and fault finding if issues occur upon initial installation.
▪ Speaking with customers via email and phone for initial requirement capture. Second Level troubleshooting
Prime TelecomTechnical Support Engineer
May. 2012 - Mar. 2013Bucharest, Romania▪ Daily monitoring of Prime Telecom Ethernet, DWDM/SDH network
▪ Remote Site Access Control for field engineers
▪ Take ownership of support issues and seek closure ensuring all relevant support
procedures are followed.
▪ Providing 1st line technical support, responding to support queries across all sites.
▪ Escalation of more complex calls to the relevant support team member.
▪ Event Management /Ticketing.
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