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Work Background
ServiceNowNew Logo Executive - Public Sector Greece
Sep. 2023Frankfurt Rhine-Main Metropolitan AreaAs New Logo executive for ServiceNow, the fastest-growing enterprise cloud software company in the world, i am underpinning all critical business objectives necessary in order to support “DESCO21” our go-to-market strategy for the wider public sector.
Amazon Web Services (AWS)Public Sector Lead Greece - Cyprus - Malta
Sep. 2021 - Jul. 2023Athens Metropolitan AreaPublic Sector Lead for Greece, Cyprus and Malta, responsible for business development and management of Public Sector relationships.Member of founders team setting up the Greek entity and Site Lead for the office in Athens Greece with focus on Core Government, Health and NATSEC vertical.
Drive relationships with clients, kickstart AWS partner ecosystem for PS and engage all relevant key stakeholders.
Amazon Web Services (AWS)Customer Success Manager DACH & Greece
Sep. 2020 - Dec. 2021Frankfurt am Main, Hesse, GermanyAs a Customer Success manager, I seek the transformation of public sector organisations and assist them in building well architected and well operated resilient infrastructures. I work closely with internal teams in AWS across different locations and timezones in order to support public sector clients and core government. People I work with, define me as a customer obsessed problem solver.
While I focus on customer’s objectives and regularly engage with stakeholders, I take a dive deep on redefining processes which will support digital transformation with the use of Public Cloud. My tasks:
1. Earn trust and drive the successful adoption of AWS services supporting customer strategy
2. My background is allowing me to guide IT executives through the organisational changes needed in order to develop tactical plans and to upskill / reskill their team members.
3. Work closely with Partners assisting them on creating an effective strategy and create a successful plan on Go-To-Market activities
4. Member of AWS Government delegation supporting the MoU signed with the greek government
Amazon Web Services (AWS)Senior Service Delivery Manager - AWS Global Account Managed Services
Nov. 2019 - Sep. 2020Frankfurt Am Main Area, GermanyService delivery for government organizations and Fortune 500 companies which are willing to innovate by adopting the cloud at scale. We operate AWS Cloud on behalf of customers, providing a secure and compliant enviroment.
Our proven enterprise operating model is ensuring a day-to-day infrastructure management. -> Why AWS Managed Services??? For us Security is our "Job Zero" We maintain compliance and we ensure an accelerated innovation pace for critical business needs
Hand in hand with our clients globally, we are enabling enterprise grade cloud migration leveraging minimum viable refactoring.
Amazon Web ServicesTechnical Program Manager - Pan EU Sector
Jun. 2018 - Nov. 2019EUAs Technical Program Manager and devoted #solutions_enabler my role is to empower cross functional project teams by cultivating strong work ethic, high morale and #bias_for_action during all Stages of the AWS Cloud Transformation Maturity Model. 1. #Insist_on_highest_standards, identify dependencies and drive program implementation for strategic customers.
2. #think_big, inspire results by communicating and keeping the overall goal in focus.
3. Customer first approach, enforcing the ability to #invent_and_simplify overcoming unique technical and engineering challenges our public-sector customers face daily.
4. #dive_deep, form absolutely rock solid and firm definitions on the intended scope and mentor project delivery teams.
DeloitteBusiness Manager ERASMUS - General Directorate Education & Culture
May. 2017 - Jun. 2018Brussels Metropolitan AreaMonitoring and Reporting Unit
(consultant - 100% at customer premises - DELOITTE contract) Projects: (1) Budget Execution Dashboard and reporting information system for director’s execution board; (2)DATA dissemination on EU Open Data portal – ensuring GDPR Compliance; (3) Performance based management information system for Erasmus+ programme implementation project based on QlikView technology, Implemented decisions for the new data warehouse ensuring data driven decisions for the Erasmus+ Programme.
Coordinated acceptance testing on new revisions.
Coordinated collection of business needs with operational units and external stakeholders (national agencies, beneficiaries), facilitated
ConsultantPrincipal Project Manager
Mar. 2016 - May. 2017Germany, Belgium, LuxembourgHighly skilled consultant, delivering services for large scale and complex transformation within their client’s business. I am interested in high grown managed services focusing on high profile and high impact engagements. Management of a variety of projects from various framework contracts to full lifecycle for:
▪ Delivering projects to Public Private Partnership organisations and the EU Sector;
▪ Leading strategic training plans Adhering to the Kirkpatrick's Four-Level Training Evaluation Model;
▪ Facilitating interactive workshops across Europe;
▪ Managing and controlling project risk and transforming daily operations in to KPIs;
▪ Linking real-time monitoring and business operations to lucrative action plans;
▪ Liaising between staff to support programmed planning and streamline services;
▪ Consulting and gap analysis on GDPR compliance; ▪ Reporting progress to the all management levels;
▪ Deployment of Mobile Device Management (MDM) across multiple locations; Delivering projects in Germany, Belgium and Luxembourg in the following areas:
▪ Software development and delivery combining AGILE and Traditional Project Management
▪ IT, Physical and Cyber Security;
▪ Data Center Infrastructure; ▪ Hosting / Housing /cloud integration;
▪ H323 Video Conference and Collaboration Technologies; ▪ facilitate workshops to freeze business requirements and reaching “consensus”; ▪ Microsoft SharePoint development using the Team Foundation Server as delivery framework;
▪ ICT Operations on 24/7/365 environments in the “follow the sun” operations service delivery across the globe. .
The European Insurance and Occupational Pensions Authority (EIOPA)ICT Project Management
Aug. 2014 - Jan. 2016Germany, Luxemburg, SwitzerlandICT Project management consultant with over 12 years of professional experience in multicultural environments. - Consulting Services for Large and Complex ICT Projects (Scope / Analysis to Go Live Phase) - Strong background on stakeholders management, - Business process management development of Information Systems in public private sector, - Active now in EU Projects for a) the harmonisation and coherent application of rules for financial institutions & markets across the European Economic Area (EIOPA)
b) Data Warehouse supporting Solvency II Directive
- Excellent Result Oriented communication and coordination Skills, - Track record of Project delivery in Large transformation IT projects, managing across border HR Resources.
4C CoffeeassociationICT and Operations Manager
Aug. 2010 - Jul. 2014Bonn Area, Germany- Steering the Organizations ICT Strategy
- Contract Management with IT Vendors
- Contact Negotiations with Vendors for IT and Operations
- Evaluation of IT Experts, Consultants and Vendors
- Office lead escalation path for office related issues, concerns, convert data driven feedback to actions for improvement. Procurement, Project and Contract management for Following IT Projects a) Ticket Management Tool for all IT and Operational Issues
b) Evaluation and Verification Online Platform
c) ERP migration d) Implementation of IBM Servers on Microsoft Virtualization Hyper V Environment
e) Highly Secure Email system using Microsoft Exchange and Geo-redundant Servers
f) Video Conferencing Unified Communications In depth Knowledge of all Windows Server Versions In depth Knowledge of All Windows, Macintosh Operating Systems
Administration of SuSe and Red Hat Linux Server Environment Hi Level expertise in Operational Workflows IT Procedures using UML and BPM methodology
Hi Level expertise in Document Management Systems
Intellicom Software SolutionsIT Infrastructure and Workflow Consultant
Oct. 2009 - Jul. 2010Project Management for: Event-driven Workflow system (BPM Tools and RUP method)
Document management Front/Back Office Operations for Trading, Supply Chain Management and Logistics Implementation of Digital Signature and Encryption.
SonocoOperations manager for DACH - BPM Workflow
Mar. 2009 - Sep. 2009Thessaloniki Greece / Nordhorn Germany
Eastman KodakIT Systems and Workflow Engineer
Mar. 2007 - Nov. 2008Brussels Area, BelgiumHighly skilled consultant, delivering services for large scale and complex transformation within their client’s business. I am interested in high grown managed services focusing on high profile and high impact engagements. Management of a variety of projects from various framework contracts to full lifecycle for:
▪ Delivering projects to Public Private Partnership organisations and the EU Sector;
▪ Leading strategic training plans Adhering to the Kirkpatrick's Four-Level Training Evaluation Model;
▪ Facilitating interactive workshops across Europe;
▪ Managing and controlling project risk and transforming daily operations in to KPIs;
▪ Linking real-time monitoring and business operations to lucrative action plans;
▪ Liaising between staff to support programmed planning and streamline services;
▪ Delivering d according to the customer’s work programs and functional requirements; ▪ Reporting progress to the all management levels.
▪ Coordinating business analysis using case documentation;
▪ Deploying SLA and KPI monitoring for eclectic projects.
▪ Delivering projects in Germany, Belgium and Luxembourg in the following areas: ▪ Software development and delivery combining AGILE and Traditional Project Management
▪ IT and Physical Security
▪ Infrastructure and Networking for High Availability Server Infrastructure running on Microsoft Hyper V Virtualisation
▪ Hosting / Housing / cloud integration
▪ H323 Video Conference and Collaboration Technologies ▪ Microsoft SharePoint development using the Microsoft Team Foundation Server as delivery framework.
▪ ICT Operations on 24/7/365 environments in the “follow the sun” operations service delivery across the globe. .
European Commission - DG Research / EURATOM UnitAssistant to the Euratom Call Coordinator
Oct. 2005 - Jun. 2006Brussels Area, BelgiumAdministrative assistant in IT Support and Data Analysis to the Units in the Directorate of Energy. Mastering extensive use of the following IT Software Tools:
- RIVET Remote Evaluation Tool.
- PMT Project Management Tool
- CPM Contract Management Tool
- CPF Contract Preparation Tool
Adhering to administrative Tasks with horizontal interest for J4 (Energy) and J7 (Financial) units. Select Achievements: • Supervising and maintaining online contact lists for FP5 and FP6 contracts
• Active Participation on consultation meetings for the Project Development of FP7 IT tools • Training a staff on Secure Submission
New Horizons Computer Learning Center of Cedar RapidsCisco Networking Instructor
Jan. 2002 - Dec. 2005Thessaloniki GreeceTrainer for Cisco Networking (CCNA, CCNP Level)
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