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Work Background
Banco Sofisa S/AHead of IT
Oct. 2021 - Dec. 2023São Paulo, BrazilStrategic Planning for the management of six IT areas aligned to leverage business operations: System Architecture, Core Banking Products, Cybersecurity, Development, segmented for corporate and individual banking (Sofisa Direto), both with a focus on Digital Transformation projects, and Infrastructure and Support for the entire operation of 21 branches and subsidiaries in Brazil. Managed a team of approximately 150 employees with a direct reporting line to the President.
• Stabilized and optimized IT operations to keep pace with business growth, resulting in a 25% reduction in incidents and a 33% reduction in core banking system opening and closing times.
• Modernized, integrated, and migrated legacy applications to a microservices architecture and Cloud Native architecture with Kubernetes, reducing reliance on internal infrastructure.
• Created a reusable architecture for Open Finance, used for both individual and corporate clients.
• Implemented active monitoring processes using Dynatrace and Datadog with a business-centric focus.
• Fostered a culture of digital transformation, overseeing multidisciplinary agile teams that implemented Cash Management solutions and redesigned various efficiency and growth projects.
• Conducted a Cybersecurity assessment and executed action plans to enhance protection, including the implementation of Proxy, DLP (Data Loss Prevention), Anti-spam, Anti-Phishing, Conditional Access - Azure AD, Microsoft Security Cloud Apps, and MS Exchange Transport Rules. Maturity indicators were based on NIST CST (National Institute of Standards and Technology).
BradescoDigital Channel Senior Manager
Jan. 2018 - Sep. 2021São Paulo, São PauloCollaborative management of significant changes in the IT organization and leadership in the Digital Transformation process. With active leadership, I played a key role in initiating the formation of cross-functional teams and value stream groups, shifting the organization's focus towards customer-centricity. In the Bradesco Experience department, I oversaw the mobile channel for individual clients and the BIA. Led a team of around 200 professionals with reporting to the Digital Channels Directorate. • In the role of Business Owner, I was responsible for the delivery and orchestration of strategic priorities for the bank's product verticals (Checking Account, Credit, Cards, Payments, PIX, Investments, among others), aligning the channel roadmap with business directorates and presenting results through OKRs (Objective Key Results) to the organization's executives.
• I led Value Stream teams for the launch of BIA in 2017 (Banking Artificial Intelligence), which exceeded 1 billion interactions by May 2022 through integration with the mobile app for individual clients and platforms like WhatsApp, Alexa, Google Assistant, and Apple Business Chat. I also managed the AI knowledge curation team, comprising over 50 individuals. • Launched the corporate WhatsApp solution, enabling direct interactions between customers and personal bankers and AI through a single customer phone number via a web application, becoming a reference communication platform in the market.
• I structured and implemented the 'Conversational Bank' strategy, offering voice-activated transactions to democratize access to balance and statement inquiries, income reporting, inter-account transfers, and payments.
Scopus Tecnologia LtdaIT Senior Manager
Nov. 2008 - Sep. 2017São PauloReporting to the IT Directorate, I led a team of 30 professionals and was responsible for the technical specification and sale of platforms (applications, web portals, internal business programs, among others).
• Led the company's motivational transformation program, involving cross-functional groups to address behavioral issues (trust, commitment, knowledge, and purpose) and enhance strategic execution (planning, implementation, and control) with the aim of evolving the organizational culture.
• Managed the development of web and mobile technology projects for both individual and corporate clients, which included process mapping, functional prototype production, scope refinement, and timelines for Bradesco Financiamentos, Bradesco Corretora, and Bradesco Cartões.
• In 2016, I relocated to Curitiba to oversee the integration of the GLT Technology company, a subsidiary of the HSBC Group, which included:.
o Integration of the team responsible for unifying cultures, processes, and personnel.
o Managed the launch of Bradesco's Credit Card application, providing customers with unified access to all credit cards and their functionalities
Scopus TechnologyAnalyst/Developer
Apr. 1995 - Oct. 2008São Paulo, São Paulo, BrazilDeveloped, architected, and delivered infrastructure and web/mobile application solution platforms for businesses and major financial institutions (Bradesco, Amex, ABN-Amro, Valor Econômico, Xerox, among others) across all digital channels, encompassing current accounts, loans and financing, investments, e-commerce portals, payment gateways, loyalty programs, credit cards, and Value-Added Networks (VAN).
• Responsible for the functionality of secure email delivery with encrypted balance and statement information from Bradesco's Internet Banking.
• Part of the team that built electronic payment methods (credit and debit card tokenization) that later became integral to Bradesco's E-commerce.
• Launch of the ShopFácil shopping portal with over 300 stores. Responsible for the portal's management tools, store creation, and payment gateway integration.
• Joined the development team for the Bradesco App for individual clients in the process of migrating Internet Banking functionalities to Mobile Banking.
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