NCR CorporationFSC Supervisor
Sep. 2016 - Sep. 2018Belgrade● Responsible for managing and driving escalations between field, customers, and FSC ensuring resources are effectively utilized.
● Following global processes and procedures utilizing call management tools.
● Developing information capture and knowledge management tools to support day-to-day operations.
● Cooperation with Field Operation Directors, Account team and Project Managers in order to meet the company goals and meet the SLA