Bank of AmericaOperations Manager
Jan. 2015 - Dec. 2016Middletown, Connecticut, United StatesI was appointed as Operations Manager in 2015. Here, I was responsible for exceeding competitive performance metrics in operational risk management and relationship building. I was successful at these tasks by utilizing constructive coaching in combination with effective communication skills. My job duties included, developing solid, trusting relationships with clients, local businesses, staff, peers, and management teams to facilitate efficiency and productivity. Key Accomplishments: ★ Enhanced business growth by exceeding expectations on several performance metrics. ★ Effective management and risk mitigation of over $300K in bank cash assets. ★ Improved productivity of the workforce by leading a team of five financial center associates while assisting an average of 300 customers per day.