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Work Background
SalesforceSalesforce Bring Women Back to Work - Education Program - Participant
Sep. 2023SuisseBring Women back to Work (BWBW) from Salesforce is one year program supporting women to reenter the workforce. This comprehensive program provides the training and support needed to become certified in Salesforce technology along with unparalleled coaching and mentoring. BWBW participants are fully equipped to excel in the technology industry and Salesforce ecosystem.
Maurice Lacroix SAIntl. Sales Manager
Oct. 2020 - Aug. 2023SuisseInternational Sales Management • Managing the wholesale portfolio (in China, India, Korea, Australia, and the United Kingdom)
• Managing the European retail network (in Italy)
• Supervising and participating in establishing the annual business and marketing plans in the assigned countries
• Managing one resource Project Management & Operations Management • Implementing the Salesforce tool
• Monitoring market risks
• Facilitating gray market brand protection
• Organizing international workshops
• Participating in the Joint Commission International (JCI) international sponsoring program (special edition, contract, and activation)
Maurice Lacroix SASales and Operations Manager
Jun. 2020 - Oct. 2020- International sales & operations management - International projects management: • Training strategy development • CRM implementation (Salesforce)
- Markets researches and analysis (sales, competitors, brand positioning,…)
Swatch GroupRetail Operations and Product Manager
Sep. 2017 - Jun. 2020Bienne- Responsible for Retail Operations Department Switzerland and UE
- Responsible for Product Department Switzerland, UE and US
Swatch GroupRetail Operation Manager
Sep. 2015 - Jun. 2020-Responsible for the Retail Operation Department
- Main contact for Boutique Managers - Creation, implementation and update of directives and procedures for Tourbillon Boutiques and GO&JD Boutique in Geneva
- Support on scheduling for the Boutiques
- Working closely with Security and Risk and Insurances HQ Departments
- Visiting frequently the Boutiques for Operational support
- Auditing Boutiques procedures and daily activities
- Project management (Boutiques refurbishment, procedures book)
- Working closely with General Manager, Finances and HR to ensure optimal service to the Boutiques
OMEGA SATrainer Italian Market for wholesale and retail
Aug. 2014 - Aug. 2015- Responsible for the organization and management of Training programs
- Responsible for the production of training material
- Responsible to evaluate the progress of staff and team members
- Responsible to teach the programs to 104 selling points and 4 official boutiques
- Responsible to develop specialist courses
- Responsible to update training records and keeping all relevant documentation
- Responsible to give all staff the opportunity for ongoing development
- Responsible for training being cost-effective within budget and time limits.
Swatch GroupSales Advisor part time as university student
Jul. 2012 - Aug. 2014Tourbillon Boutique Porto Cervo / LuganoAs Sales Advisor I am proficient in completing the sales process. I use my knowledge of products and services to increase sales and meet sales targets. I regularly attend product presentation and training sessions to keep up to date on internal developments. Tasks: • Preserving customer service standards • Handling client enquiries.
• Customer relationships management
• Customer service, SAV
• Product know-how
• Supporting team members
• Representing the company
• Attending meetings
• Achieving set targets
• Maintaining databases
EPFLStaff at Robotic Festival
May. 2011 - May. 2011Member of the organizing team for the second year
Connect-iSales & Marketing Assistant
Mar. 2011 - Sep. 2012Operations management promotion prospects and customers Recovery - Market - Defining a strategy to promote - Contact customers - Organisation of promotional events
Département fédéral des Affaires étrangères DFAEXIIIe Sommet de la Francophonie, Montreux - Liaison Officer for the Delegation of Canada
Oct. 2010 - Oct. 2010Accompanying the delegation in the various stages of the Summit
Staff member of the DFA (Department of Foreign Affairs)
- Excursions and escorting
- Support the ceremonies
- Provision of a living memory of Switzerland and its characteristics
- Collaborating with the Protocol
- Collaboration with security systems
SICPAHR Administrative Assistant
Jan. 2010 - Mar. 2010Administrative support for recruitment:
- Scheduling interviews
- Travel arrangements (air tickets booking, hotel etc.).
- Updates to the HR database
- Negative responses
ROLEX SA.Production assistant
May. 2008 - Jul. 2008- Control of series parts
- Operations on timepieces
AZUREA TECHNOLOGIES SAPlanning Assistant
Sep. 2007 - Jun. 2011- Planning of production orders
- Listing requirements
- Expeditions
- Monitoring the assembly of watch movements
- Processing and tracking orders
- Stock management
- Various activities of the secretariat
- Annual participation in industry events (BaselWorld and EPHJ Lausanne, still at present)
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