True FriendsIndependent Contractor of Communications, Marketing, and Customer Relations
Nov. 2024 - Feb. 2025RemoteExecuted a software migration including vendor review, transition planning, transfer of knowledge and assets, training, shareholder communications and launch management. • Led the transition from former customer management software to a modern, cloud-based system, improving operational efficiency and data accessibility. • Analyzed organizational needs to select and implement a tailored software solution for program registration, financial tracking, and document control. • Trained staff on the new system, providing documentation, and ongoing support to ensure adoption and proficiency. • Streamlined workflow processes, reducing administrative workload and enhancing the overall user experience for staff, participants, and caregivers.