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9
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Work Background
https://personalitai.net/Personalit-AI Designer & Prompt Engineer
Feb. 2024Millsboro, Delaware, United StatesChatGPT prompt engineer, designing personalities (personalit-AIs) for virtual assistants and AI coaching bots. Create OpenAI Assistants, develop characters, design interactions, and test in the Playground and in production. I'm building personality into chatbots to serve specific purposes, from executive coaching at whatworx.net to bespoke business seller education at seamlesstransitions.biz. It's amazing, what can be done with a well-crafted prompt, when combined with the proper training materials.
WhatWorx.net AI-Driven Executive CoachingExecutive Coach and AI Interaction Designer
Jan. 2024Millsboro, Delaware, United StatesWhatWorx.net provides confidential, anonymous, on-demand executive and career coaching services to busy professionals. Need a coaching session at 1:45 pm, when your regular coach is asleep? Need to vent... and not have anyone know what you said? WhatWorx.net offers AI-driven executive and career coaching services to those who need help 24/7/365. When your next coaching appointment is still days away... find WhatWorx in the moment.
Data AnnotationAI Data Trainer
Jan. 2024 - Jul. 2024RemoteValidated and provided feedback on data annotation projects to ensure quality of answers. Corrected answers and constructed complex queries/prompts to generate a variety of responses.
DataAnnotationData Annotater
Jan. 2024 - Jul. 2024United StatesAI response trainer, crafting complex prompts that produce scenarios in generative AI that can be proofed for harmful or inaccurate responses. Rewrote inaccurate content, providing corrections.
Seamless Transitions Coaching and ConsultingCo-Founder
Oct. 2023Remote
RecruitableCPSFounder
Sep. 2023Millsboro, Delaware, United States
Charm Star Holdings, LLCCo-Founder
Sep. 2023Millsboro, Delaware, United StatesCharm Star Holdings, LLC is building a portfolio of event venues and related small businesses. We also provide coaching and consulting to business owners considering retirement, so they can exit gracefully from the business they poured their heart and soul into.
CareGiver Excellence LLCFounder
Nov. 2022Marlborough, MACareGiver Excellence is dedicated to the support of caregivers in need of resources and support. Our app CareGiver Companion, is a responsive web app which allows caregivers to vent, get emotional support, and find resources that meet their needs as caregivers.
CareGiver Excellence LLCFounder
Nov. 2022
Dell EMCMobile Channel Lead
Apr. 2020 - Aug. 2023RemoteLead mobile channel strategy and planning for Dell Technologies Services. Conduct market and competitor research in mobile-enabled support trends, best practices, and innovations. Identify opportunities and map out next steps for quick-win implementations that bring quantifiable ROI to internal and external customers. Present to leadership and coordinate with funding partners to determine feasibility and timelines on execution.
Dell EMCConsultant Portfolio Manager - Search, SEO, Knowledge Graph
Apr. 2019 - Aug. 2023Hopkinton, MassachusettsManage multiple portfolios spanning Search, Knowledge, and Account Support for the Dell online support experience.
Tower Hill Botanic GardenDocent
Jan. 2016 - Dec. 2016Leading tours of the historic and fascinating Tower Hill botanic gardens, introducing visitors to the breadth and depth of the Worcester County Horticultural Society's work, and educating them about Tower Hill's mission and purpose.
Dell TechnologiesConsulting Project Manager
Jul. 2015 - Sep. 2023RemoteDefine business direction and roadmaps for all owned initiatives. Work closely with technical team members (agile and waterfall). Write user stories. Train teammates in new-to-them technologies (Salesforce, proprietary databases/apps)
Search Lead – Define and lead organization-wide support search program.
Analytics Implementation Lead – Define & drive analytics strategy cross-enterprise.
Integration – Consult and contribute to integration of Dell & EMC Support sites
Dell EMCPrincipal Program Manager - Search Lead
Jul. 2015 - Apr. 2019Hopkinton, MAOptimize search on support.emc.com, with a focus on targeted relevancy to ensure all users can quickly and easily locate the content which most suits their needs. Drive definition of business requirements for ongoing search enhancements with multiple stakeholders across the enterprise. Optimization of content and search relevancy ranking. Vendor screenings for technology selection. Continual interface with enterprise search team to craft solutions that best suit the evolving needs of a technically expert audience with specific demands. Define and design build data visualization tools which reveal website users' end-to-end journey and quantify results of search queries.
Paris: In And OutEditor and Publisher
Jul. 2014 - Jun. 2015Greater Boston AreaParis: In and Out is a site devoted to making successful short trips to Paris. Whether you're an infrequent traveler, or you're visiting for the first time, Paris: In and Out teaches you how to plan and prepare to make the most of your time there. Paris and its environs (including the airports and public transportation system) can be overwhelming, draining your energy and distracting you from enjoying yourself. If you're going to Paris, by all means, you should enjoy yourself. and the mission of Paris: In and Out is to help you do just that, by getting you ready to go. Visit us at https://parisinandoutblog.wordpress.com
Randstad (@ Bose)Web Solutions Specialist
May. 2014 - Jul. 2015Westborough, MA, USAProject Manager – Web Technologies Define and manage the execution of web-based technology initiatives that help internal stakeholders drive business growth, and improve efficiencies.
Dassault SystemesSenior Web Strategy and Localization Manager - Digital & Experiential Strategy
Feb. 2013 - May. 2014Waltham, MA USA, Velizy-Villacoublay, FRANCELeading digital web programs which enhance the user experience for a Top-10 European software enterprise, I interface and consult with stakeholders to define requirements and identify delighters that will make a web program more than just a to-do initiative. Analyzing data to drive decisions, my mission is to inspire others to see what the possibilities are, while crafting a pragmatic approach that's based in common sense and achievable goals.
Dassault SystemesWeb Producer - SOLIDWORKS
Jun. 2010 - May. 2014Concord & Waltham, MAResponsible for the design, development, and maintenance of SolidWorks web-based projects. Leverage my knowledge of technology, design, and usability best practices to optimize the deliverables for lead generation, branding, and product-focused content and features developed for the web. * Support SolidWorks' 20+ regional websites with localization, SEO, and web optimization initiatives.
* Assist program managers with their projects’ design and definition
* Interface with developers and business owners to define production schedules and maintain communication
* Execute routine edits to SolidWorks’ web assets
* Train peers in content management, analytics, and related systems.
* Drive traffic to web assets through search engine optimization
* Assist with the development of web content
Dassault Systèmes SolidWorks Corp.Web Producer
Jan. 2010 - May. 2014Waltham, MA USA, Velizy-Villacoublay, FRANCEResponsible for the design, development, and maintenance of SolidWorks web-based projects. Leverage my knowledge of technology, design, and usability best practices to optimize the deliverables for lead generation, branding, and product-focused content and features developed for the web.
Fidelity InvestmentsRIA Architect, Consultant at Fidelity Investments
Apr. 2009 - Jun. 2010Design and develop standards-based solutions for Rich Internet Applications, gathering requirements and crafting solutions that take the whole of the technical infrastructure into consideration. Work with javascript framework libraries and other emerging/custom RIA/AJAX solutions.
Veritude, A Fidelity Investments CompanySoftware Engineer
Jan. 2009 - Jun. 2010Custom development and implementation consulting for Dojo javascript custom library components. Documented usage and supported implementation efforts via forums. Designed and implemented group intranet portal providing enterprise access to frequently used development and organizational resources (Atlassian Confluence was the platform).
Fresenius Medical CareWeb developer
Jun. 2008 - Apr. 2009Front-end web development at Fresenius Medical Care, Lexington, MA. Building cross-browser client-side code for implementation in the Oracle UCM content management system, testing changes, responding to user comments, optimizing performance for speed and "page weight", and performing SEO optimization for existing sites.
Mall NetworksFront-end web developer
Mar. 2008 - Jun. 2008Code HTML & CSS & Javascript in a LAMP shop. Create new shopping malls per spec, updating databases and formatting online storefronts per customer specs. Code up marketing emails for clients.
3ComFront-end web developer (contractor)
Jan. 2008 - Mar. 2008Code HTML & CSS & Javascript at 3Com. Convert Photoshop mock-ups from Creative to code, build landing pages for email marketers, update international websites with multi-lingual (non-English) translations of technical marketing materials.
Thought2Form ProductionsIndependent Author, Publisher, and Instructor
Feb. 2006 - Mar. 2015Independent author, editor, publisher of fiction and non-fiction titles. Instructor training solopreneurs and creatives to produce high-quality audio in Audacity and reach a wider audience through podcasting. Manage day-to-day operations of multiple initiatives, tracking results with in-depth web analytics. Strategize and implement ongoing initiatives across multiple tracks for work, travel,and publishing.
Generate, Inc.Web Developer & Technical Writer
Feb. 2006 - Dec. 2007As Web Developer (2/2006-5/2007) I coded HTML & CSS & Javascript for business intelligence social networking startup. Converted Photoshop mock-ups from Creative to code for back-end engineering to integrate into ASP.net 2.0 framework. Troubleshooting client-side issues and help establish best-practice coding standards for growing organization. As Technical Writer (9/2007-12/2007) i wrote print documentation for Generate's web services API for integration into client websites. Wrote complete documentation set for modules and methods, including quick start guide, collected code samples. Worked with customer service to craft documentation specific to end-user needs.
Self-employedFounder, Podtopia.net
Jan. 2006 - Dec. 2006Podtopia.net was one of the first podcasting platforms that allowed users to create their own podcasts, complete with a podcasting page and file hosting. Written in Perl/CGI and hosted on Omnis.com. Podtopia.net is still in existence, but it now focuses on letting users create a podcasting RSS feed for their shows, versus hosting. The Podtopia castcatcher lets podcast listeners turn their browser into a podcast player, just by adding their RSS url to it.
Fidelity InvestmentsTechnical Writer
Aug. 2005 - Dec. 2005Wrote back-office operations documentation for expanding human resources outsourcing business.
Fidelity InvestmentsConsultant Software Engineer (NetBenefits)
Dec. 2002 - Aug. 2005Member, NetBenefits SiteWide IA Redesign Core Systems Team
Architected, built and tested HTML, DHTML components for Java developers
Team lead for CSS re-architecture initiative
Coded custom Javascript functionality controller.
Coded JSPFs for widespread J2EE implementation across multiple practice environments
Migrated legacy code to new architecture, performed troubleshooting and bug fixes
Wrote systems requirements documents for both client-side and server-side implementations Client-Side Expert
Established client-side development standards, best practices and guidelines for FeB Institutional, and trained developers in best practices. Point person for monthly web performance testing, troubleshooting and solution delivery to enhance NetBenefits performance. Accessibility Standards and Implementation team -- helped create and communicate out Section 508 coding standards
Fidelity InvestmentsSystems Integration Engineer
Jan. 2000 - Feb. 2002Project Management for eLearning (4/01-12/03) and Case-Based Reasoning (4/02-12/02). Evaluated software and architecture of Fidelity Ventures-funded third-party vendors (Search, KnowledgeBase, Natural Language Processing, Data Mining). Managed relationships with vendors and built alliances between multiple Fidelity groups.
Demo'ed emerging technologies to business partners and senior management and promoted viable solutions for ongoing business issues. Contributed to development of group strategy for the Customer Navigation and Assistance Architecture group.
Fidelity InvestmentsConsultant Software Engineer
Jan. 1997 - Dec. 2000Website development for Fidelity Retail Electronic Marketing Systems
Focused on client-side customization and integration of third-party content into Fidelity.com.
Helped design the underlying structure of Fidelity.com and create process for effective site content production. Interim webmaster for Fidelity.com.
Developed solutions to ongoing site production issues -- from process and technology standpoint.
Women In Music with Laney GoodmanExecutive Producer, Head of Digital Engineering
Aug. 1996 - Aug. 2023Manage day-to-day operations of Women In Music with Laney Goodman, a nationally syndicated public radio show featuring music by women from around the world, heard on 100+ markets nationwide, and online internationally, broadcast since 1996. Responsible for operational oversight, digital production, website management, interfacing with the Public Radio Satellite System, and troubleshooting technical issues.
Goldstein & Manello, PCWord Processing Supervisor, Assistant to Exec. Director
Jun. 1995 - Jan. 1997Managed team of 4-7 Word Processing staff in busy department of Boston's top-ranked law firm, ensuring timely and accurate production of sensitive legal documents. Assisted in managing day-to-day workflow of 50+-attorney firm, supervised staff members, and coordinated periodic firm functions. Assisted Director of Human Resources with staffing issues, screening candidates, training new-hires.
Goldstein & Manello, P.C.Word Processing Supervisor
Jan. 1995 - Dec. 1997I supervised a team of word processors for a mid-size downtown Boston law firm.
Freelance Technical Writer, EditorTechnical Writer, Editor
Nov. 1993 - Apr. 1995Human Resources Support and training at Hewlett-Packard, Santa Rosa Campus. Edited User Guide for CompProMed, a pathology lab software publisher. Wrote and edited User Guide & Technical Reference for Xandex, Inc., maker of semiconductor testing equipment. Wrote and edited Purchasing Procedures Guide for North American Mortgage Company's home office purchasing department for distribution to national satellite offices.
Pinpoint PublishingHead of Documentation
Jun. 1992 - Nov. 1993Designed, wrote and edited print and on-line help documentation set for relational database application (for DOS, Windows and Mac), gearing instructions for users with varying degrees of computer literacy. Oversaw production of all print and online documentation and worked closely with Director of Marketing to ensure quality production of marketing materials.
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