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Work Background
InteracAssistant Language Teacher
Mar. 2025Ibaraki, Japan
Jeffco Public Schools - ColoradoSpecial Education Paraprofessional
Oct. 2024
Mailgun by SinchApplication Support Administrator
May. 2023 - Jan. 2024* Provide thorough and friendly customer service to end users.
* Communicate clearly and professionally, both verbally and in writing, to various different audiences.
* Greet end users warmly and ascertain problem or reason for contacting helpdesk.
* Provide support and resolve problems to the end user's satisfaction.
* Respond promptly to support requests outside ticketing system, properly documenting the issue raised by the customer in the appropriate manner.
* Ability to troubleshoot IT and application related issues over the phone, by email, or in
person.
* Properly document issue resolution.
* Document internal procedures and manage knowledge base.
* Create users in business applications and modify security permissions where needed.
* Configure applications to accommodate customer's new requirements.
* Test new configurations in applications.
* Test newly developed software solutions and reports for development team as required.
* Manage project tasks and provide updates as needed.
* Maintain a clean and organized work environment. Skills: Zendesk • Okta • Jira • Confluence • Slack • Microsoft Teams • Outlook • API • SMTP • DNS • DKIM • IP assigning • Kibana • Customer Service
SkillStormAWS DevOps Full Immersive Course
Oct. 2022 - Feb. 2023RemoteAWS Certified Cloud Practitioner(28NOV2022) Immersive full-time 16-week program program focused on mastering cloud architecture design and optimizing the use of AWS Cloud architecture design, Linux, and IT concepts in preparation for the Cloud Practitioner, AWS Solutions Architect Associate, AWS Solutions Architect • Evaluated AWS technologies with a focus on EC2, RDS, EBS, S3, Amazon VPC, Route53, ELB, CloudTrail CloudWatch, Cloud Formation learned best technical solutions to migrate and deploy applications • Assessed AWS solutions for organizations migrating from on-prem to cloud technology; delivered hands-on projects that included merging legacy systems and new emerging technology
• Completed hands-on assessments of software containerization platform Docker and container orchestration tools Kubernetes, Jenkins, Terraform along with version control tools like GitHub
RevatureTest Automation Engineer
May. 2022 - Oct. 2022RemoteWorked with and learned Test Driven Development /Behavior Driven Development focused course in Java utilizing Gherkin/Cucumber (syntax) and Selenium with Junit to build a working E2E test. • Integrated test automation industry standards and best practices in order to execute the automation test suite
• Trained to review regression test cases and Document software defects, using a bug-tracking system, and report defects to software developers in the first project
• Built three functioning web pages utilizing HTML, CSS, and JavaScript. Structured Java code to connect and interact/update an API. Utilized wireframes and trillo boards to plan and track all requirements and updates for the second project
Austin Independent School DistrictParaprofessional
Jan. 2021 - May. 2022Pearland, Texas, United StatesParaprofessional Instructional Aide P.E. Assists a certificated teacher in reinforcing physical education instruction to individual or large groups of students in a physical education classroom or outdoor environment; assists in the preparation of instructional materials and implementation of lesson plans. Assist in the instruction of Texas educational Knowledge Skills required by law for all grade levels.
Alston Transportation LLCDelivery Driver
Mar. 2020 - Jan. 2021Houston, Texas, United StatesAmazon Delivery Driver handles 1,000 lbs of packages hand loaded and delivered over 130 - 200+ stops. 20 - 40 flights of stairs throughout apartment complexes or commercial buildings navigated—8 to 10 total miles of walking including loadout activities and delivery throughout the day
WalmartRetail Stock Clerk
Feb. 2020 - Mar. 2020Pearland, Texas, United StatesProvides member service by acknowledging the member and identifying member needs; providing guidance and support to members regarding self-service technology; assisting members with purchasing decisions; locating merchandise; resolving member issues and concerns; and promoting the company's products and services
Gavin de Becker & AssociatesSecurity Professional
May. 2018 - Oct. 2018San Jose, California, United StatesMaintain security within the institution and oversee the health and safety of staff and pre-trial inmates. Physically patrol and visually inspect units, yards, buildings, inmates, property and clothing, etc. to ensure welfare, safety, and security
US Army Reserves2nd Lieutenant-1st Lieutenant Military Intelligence
Dec. 2013 - Jan. 2021United StatesPlanned, coordinated, configured, directed, integrated, and supervised the construction of intelligence operations on the government’s classified secret and top-secret systems and networks.
• Worked with secret and top-secret cloud systems to build intelligence documents acceptable for each level of command
• Facilitated secret and top-secret security of said classified systems including the physical security on-premises
• Planned and coordinated the build and setup of the unit’s computer lab for soldier training and use cases
• Assembled a team to build a mobile intelligence computer lab in order to conduct in-field briefings at all levels of command
• Utilized classified secret and top-secret systems and networks to build intelligence briefings for US Army Japan • Worked with classified secret and top-secret systems, networks, and foreign intelligence systems alongside the Japanese military to construct intelligence documents for the global joint operations exercise Yama Sakura 18 (YS18)
US Army ReservesE1-E4 promotable Flight Operations Specialist
Jan. 2010 - Dec. 2013responsible for scheduling and dispatching tactical aircraft missions and making one the largest fleets of aircraft in the world run safely and efficiently. coordinate flight plans, maintain flight logs, and alert crash crews of emergencies dealing with Apache (AH64-D) Regiment.
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