Virgilio Garcia

Client Service Manager @ADP

Sales Manager✔️ IT👍 Sales & BizDevCustomer Success ManagerSystem AnalystTech SupportAccount Manager

Duties & Responsibilities: • Set up a meeting with the specific client to discuss the issues in the ADP tool • Coaching/mentoring support associates • Attend a regular leads meeting to discuss updates/challenges • Process the quarterly/annual income tax of a specific client directly to the IRS • Do some escalations documentation • Directly communicate to the client if there are some urgent matters regarding tax and ADP Tool • Create process improvement for the team and monitoring file to address properly the attendance/performance issue. • Monitor all service requests for each associate under my team, and make sure that all requests are updated. • Create a daily/weekly productivity report for my team, in preparation for the team huddle update • Do an audit/QA to our US counterpart and make sure all processes and documentation are correct and updated after closing the service request. • Attend the monthly business review with our director and senior vice president for operations to discuss our monthly performance status (Total Closed SRs, Aging SR’s)

People also viewed

Sales Manager @Ecommpay

👍 Sales & BizDev

Operation Manager @Believe Surf & Yoga

HospitalityChanel ManagerGraduate Student+4 tags

Victoria Scally

Fractional CMO, CEO & Founder @We are all marketing

Partner @illuminIP

Intellectual property rightsTerm sheetsMergers & acquisitions+8 tags

Sales & Trade Marketing Director @Danone

Chanel ManagerCustomer Success ManagerMarketing Director+13 tags

Bautista Paz Zavalia

Prompt Engineer @ScaleWave AI

✨ Business OwnerBusiness Owner

Courtney Jordan

Founder & CEO @The Bright Mentality

🔥 Startup FounderMBABusiness Owner+3 tags

Business Owner @DJA

Santiago Hincapie

Data Analyst @CEVA Logistics

✔️ ITData AnalystBI Analyst

Product Growth Consultant @RedOrange.ai

💸 MarketingEmail Marketing ManagerGrowth Hacker+11 tags

Feedback from Virgilio’s ex-colleagues

user-post-1

user-post-2

user-post-3

Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app

Work Background

Client Services Manager

ADPClient Services Manager

Mar. 2023 - Aug. 2024Makati, National Capital Region, Philippines

Team Lead

Atos Information Technology GmbHTeam Lead

Aug. 2022 - Mar. 2023Science Hub 1

Customer Support Team Lead

Yngen Datacom Corp.Customer Support Team Lead

Oct. 2020 - Jun. 2022San Pedro Laguna

Senior System Analyst

AccentureSenior System Analyst

Jun. 2013 - Aug. 2020BGC taguig

Technical Support Representative

TELUSTechnical Support Representative

Dec. 2009 - Aug. 2010Pasig, National Capital Region, Philippines

Customer Support Representative

APAC Customer ServiceCustomer Support Representative

May. 2008 - Dec. 2009Muntinlupa City, National Capital Region, Philippines

System Analyst Level 1

Dell ServicesSystem Analyst Level 1

Dec. 2005 - Jul. 2006Pasay, National Capital Region, Philippines

Intch is a Professional Networking App for the Future of Work

300k+ people

130+ countries

AI matching

Get Intch if you'd like to

Get Recommended to New Customers

Connect with Like-Minded People

Find a side project

Reach Top Niche Experts

Find Jobs on a Hidden Market

Find a Perfect Co-Founder

Find a Trusted Mentor

Hire Top Global Professionals

See more people like Virgilio on Intch

Sales & BizDev

134598 people

19

Business Development Manager @ OnSpot Global

16

Operations Manager @ PodVapes LTD

20

SOM | Commercial Director | Event Planner @ Optum Global Solutions | Elevate Productions

Sales & BizDevCustomer Success Manager

33213 people

16

Operations Manager @ PodVapes LTD

0

SVP Global Service Delivery @ SupportNinja

18

CEO @ TriSend Logistic Holdings Pte Ltd