Virgilio Garcia

Client Service Manager @ADP

Sales Manager✔️ IT👍 Sales & BizDevCustomer Success ManagerSystem AnalystTech SupportAccount Manager

Duties & Responsibilities: • Set up a meeting with the specific client to discuss the issues in the ADP tool • Coaching/mentoring support associates • Attend a regular leads meeting to discuss updates/challenges • Process the quarterly/annual income tax of a specific client directly to the IRS • Do some escalations documentation • Directly communicate to the client if there are some urgent matters regarding tax and ADP Tool • Create process improvement for the team and monitoring file to address properly the attendance/performance issue. • Monitor all service requests for each associate under my team, and make sure that all requests are updated. • Create a daily/weekly productivity report for my team, in preparation for the team huddle update • Do an audit/QA to our US counterpart and make sure all processes and documentation are correct and updated after closing the service request. • Attend the monthly business review with our director and senior vice president for operations to discuss our monthly performance status (Total Closed SRs, Aging SR’s)

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Work Background

Client Services Manager

ADPClient Services Manager

Mar. 2023 - Aug. 2024Makati, National Capital Region, Philippines

Team Lead

Atos Information Technology GmbHTeam Lead

Aug. 2022 - Mar. 2023Science Hub 1

Customer Support Team Lead

Yngen Datacom Corp.Customer Support Team Lead

Oct. 2020 - Jun. 2022San Pedro Laguna

Senior System Analyst

AccentureSenior System Analyst

Jun. 2013 - Aug. 2020BGC taguig

Technical Support Representative

TELUSTechnical Support Representative

Dec. 2009 - Aug. 2010Pasig, National Capital Region, Philippines

Customer Support Representative

APAC Customer ServiceCustomer Support Representative

May. 2008 - Dec. 2009Muntinlupa City, National Capital Region, Philippines

System Analyst Level 1

Dell ServicesSystem Analyst Level 1

Dec. 2005 - Jul. 2006Pasay, National Capital Region, Philippines

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