Yngen Datacom Corp.
Company Employees
Virgilio Garcia
Client Service Manager @ADP
Verified
Duties & Responsibilities: • Set up a meeting with the specific client to discuss the issues in the ADP tool • Coaching/mentoring support associates • Attend a regular leads meeting to discuss updates/challenges • Process the quarterly/annual income tax of a specific client directly to the IRS • Do some escalations documentation • Directly communicate to the client if there are some urgent matters regarding tax and ADP Tool • Create process improvement for the team and monitoring file to address properly the attendance/performance issue. • Monitor all service requests for each associate under my team, and make sure that all requests are updated. • Create a daily/weekly productivity report for my team, in preparation for the team huddle update • Do an audit/QA to our US counterpart and make sure all processes and documentation are correct and updated after closing the service request. • Attend the monthly business review with our director and senior vice president for operations to discuss our monthly performance status (Total Closed SRs, Aging SR’s)More...