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Work Background
Cogent AnalyticsProgram Director
Jul. 2024United StatesPartnering with small and medium-sized business owners to establish and sustain improvements through organizational structuring, operational efficiencies, and profit engineering.
• Established a Management Operating System (MOS) to streamline operations and enhance efficiency.
• Recovered $450,000 in Accounts Receivable (AR), significantly improving the company’s cash flow.
• Aligned a previously disjointed leadership team, fostering collaboration and improving overall team performance.
Global Executive SolutionsSenior Project Consultant
May. 2024United StatesProject Management, Back-office or Admin Support, and Digital Marketing Solutions for small companies.
• Developed GES Assessment Tool to measure preliminary work efficiency across six key business areas - Business Stability, Human Resources, Supply Chain, Planning & Scheduling, Facilities, Production & Quality.
Implementation EngineersSenior Operations Analyst
Jul. 2023 - Mar. 2024Senior Operations Consultant helping organizations implement operational excellence practices and achieve sustainable results.
• Implemented a MOS (Management Operating System) and Lean Improvements for an Aerospace manufacturer serving over 5,000 customers worldwide. Productivity improved 25% for Managers and above at the site – established as best practice and expanded to remaining global locations.
• Delivered a World Class Manufacturing improvement project that achieved 143% throughput improvement for a $5 billion Electrical and Electronic products manufacturer.
American Tire DistributorsDirector of Continuous Improvement
Aug. 2022 - Jul. 2023Huntersville, North Carolina, United StatesMaster Black Belt directing the enterprise-wide adoption of Continuous Improvement methodologies in a $5 billion company, with a focus on Finance, FP&A and Transportation functions.
• Led a successful Kaizen event as part of the Middle Mile Improvement initiative, resulting in a 15% increase in productivity within the transportation and reconciliation processes.
• Led Finance team in conducting Kaizen event focused on Month End Close activities, reducing the time required to close by 77% before the implementation of technology improvements.
MUFGEngagement Manager
Apr. 2020 - Sep. 2022Huntersville, North Carolina, United StatesPromoted to Engagement Manager from Manager Process Improvement role within MUFG.
Risk identification and material risk mitigation for over 70 business functions, leveraging regulatory expertise and identifying improvement opportunities.
• Successfully coached and certified 6 candidates in Lean Six Sigma methodologies.
• Addressed process knowledge, ownership, effectiveness, metric alignment, and organization, exceeding the year-over-year Operations department Process Maturity target by 40%.
• Facilitated Kaizen workshop to reduce the number of required elements in the BCG Quarterly review process, yielding a 20% reduction in the amount of data collected.
MUFGManager Process Management
May. 2017 - Apr. 2020Huntersville, North Carolina, United StatesMaster Black Belt and Scrum Master for multiple lines of business, integrating Agile, Waterfall, and Lean Six Sigma concepts.
• Led and managed a Kaizen project developing Loan Review best practices saving $450K, receiving the Bronze-Level Award for the CS7 Interim Review – Process Improvement project.
• Successfully coached and certified 13 candidates in Lean Six Sigma methodologies.
• Led and managed a Kaizen project that increased Branch Banking Front-Line Loan Approvals by 50%, saving $575K and achieving the Bronze-Level Award for the CS6 Alignment of the Approval Process for Non-Material Changes project.
• Assessed and restructured the Call Center Claims and Case Resolution processes, producing greater efficiency and saving $275K, gaining the MTM Award for the CS21 Pipeline and SLC Process Improvements project.
• Improved the Reserve Forecasting Tool process, reducing cycle time by 12.4%.
• Led Vendor Valuation project, changing supplier validation to a quantitative basis, saving $100K in only 2-months.
• Coached 4 workgroups and 2 Green Belt candidates on Resource Location Strategy in the Americas for the Corporate Real Estate Group. Both GBs were certified and recorded project savings of $1.7 million.
Carlisle and Gallagher Consulting/NTT Data Consulting Inc.Senior Principal Consultant
Oct. 2010 - May. 2017Charlotte, North Carolina AreaDesigner and Leader of Process and Performance Optimization Community of Practice (COP), training associates and clients in Lean Six Sigma, Agile, and Business Process Improvement.
• Utilized Lean and Kaizen principles to streamline HR New Hire Onboarding processes, resulting in a 25% reduction in time required and improved placement rates with customers.
• Directed project managers and analysts, ensuring adherence to mandated SCRA Federal Guidelines and delivering $200 million in remediation to impacted customers.
Graphic Packaging InternationalDivisional Continuous Improvement Manager
Jul. 2009 - Oct. 2010Huntersville, North Carolina, United StatesManager of a team of 33 Continuous Improvement professionals, generating $33 million in savings through Lean Six Sigma projects.
• Applied Kaizen methodologies to improve safety protocols, resulting in a 50% decrease in workplace accidents and near-misses at pilot plant.
• Spearheaded data-driven continuous improvement initiatives across 26 manufacturing plants, collaborating with leaders in Operations, Finance, and Engineering to define and execute top projects.
NovacesSenior Management Consultant
Jan. 2008 - Sep. 2009Huntersville, North Carolina, United StatesDelivered Lean Six Sigma and TOC (Theory of Constraints) consulting and training to US Navy personnel as part of the Navy’s AIRSpeed program.
• Utilized Lean and Kaizen principles to streamline inventory management processes at NAS Oceana (Norfolk, VA) resulting in a 20% reduction in inventory holding costs and improved order fulfillment rates for refurbished F/A-18 radars and Aircrew PRCs.
Huber Engineered WoodsManager Business Process Improvement
Jun. 2006 - Jan. 2008Charlotte, North Carolina AreaManaged 16 direct reports at 5 US-based production facilities, in addition to directing 16-member BPI (Business Process Improvement) Team in documenting over $46 million in savings.
• Initiated Supply Chain Kaizen that improved Resin Supply process and achieved $650,000 in savings in just 4 weeks.
• Using Minitab, personally developed an improved demand planning model that resulted in a 17% increase in market share for flagship product in a tightening housing construction economy.
Trammell Crow CompanyDirector Quality & Productivity
Dec. 2004 - Jun. 2006Charlotte, North Carolina AreaQuality Leader for Commercial Real Estate Management company.
• Created and delivered Lean Six Sigma, VSM, and Kaizen training to over 800 people across the US.
• Single-handedly trained and coached 4 Champions and 12 Green Belts, saving $4.8 million.
Bank of AmericaBlack Belt/Department Manager
May. 2002 - Nov. 2004Charlotte, North Carolina AreaFulfilled dual role as on-site Black Belt and as Claims Department Manager, supervising 13 Associates in a $40 million Call and Fulfillment Operations center.
• Led cross-functional teams in conducting Kaizen events, resulting in cost savings of $250,000 annually through process optimization and waste reduction.
GESupply Chain/Logistics Black Belt
Apr. 2000 - May. 2002Huntersville, North Carolina, United StatesTrained and mentored teams on Kaizen principles and problem-solving techniques.
• Chaired 24 Kaizen projects targeting 4000 personnel-hours and saving $85,000 in lost productivity.
US NavyNaval Flight Officer, Commander (O-5)
May. 1990 - May. 2000United StatesActive Duty 1990-2000, Reservist 2000-2018. • Retired US Navy Commander/O-5 after 28 years of service.
• Directed the strategic development and execution of combat plans as Air Operations Center Planning Chief, enhancing operational efficiency by 40% and mission success rates by 25%.
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