Alec Thompson - Chief Relationship Officer, CallShaper

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Work Background

CallShaper, LLCChief Relationship Officer

Apr. 2020Deerfield, Massachusetts, United StatesCallShaper is the originator of a cutting-edge cloud-based call center platform for efficiency- and compliance-minded directors of inbound and outbound telemarketing call centers. Whether your call center is in-house or external, if you want to automate 100% of your telemarketing process and keep your agents focused on making sales, CallShaper has the answer!

Bold TechnologiesBusiness Development Manager

Jan. 2016 - Apr. 2020Colorado Springs, Colorado AreaBold Technologies is a leading provider of central station and PSIM software. Since 1981, we have shaped the development of contemporary alarm monitoring by introducing faster and more sophisticated software innovations. Our flagship product, Manitou, is fully expandable and deployed in small to enterprise-sized control centers worldwide. With several Manitou product lines to choose from, this award-winning solution will automate, manage and maintain “One Point of Control” while increasing efficiencies, profitability and security. Bold Technologies also provides the Phoenix alarm automation software; a value-based solution highly utilized in financial institutions, retail organizations, school districts and universities.

InsightSales Manager, Cloud

Dec. 2014 - Nov. 2015Tempe, AZ

Natural Health Research IncDirector of Sales

Nov. 2013 - Nov. 2014Mesa, AZ and Escondido, CABuilt new inside Sales Models, B to C scripts, training, marketing and recruiting processes while managing sales teams and relationships between departments, patients and Physicians.

Veeam SoftwareNational Channel Accounts Manager

Jan. 2012 - Nov. 2013Mesa, AZ- Driving and managing executive relationships. - Leading and managing a partner dedicated team. - Developing and executing sales strategies. - Managing, covering and supporting Partners and clients. - Driving strategic marketing activities for North America to promote Veeam's products, services and identity. - Collaborated with Insight leadership and various partners to build synergy and consistency in our combined go-to-market strategies. - Grew Y/Y Veeam revenue at Insight by 37% in 2012, 18% in 2013

OPENLANESales Manager

Jan. 2011 - Feb. 2012Mesa, AZ- Responsible for multi-million dollar budget for sales in the Eastern United States through a team of inside and outside sales representatives. - Managed, Motivated, Mentored and coached a team including Inside Account Managers, Sales Support and an Assistant Manager. - Communicated, collaborated, conceived and implemented improvements to training, recruiting, and sales as well as the coaching of new team members, and engaging and collaborating with the outside sales teams to build an inside out sales model.

InsightSenior Inside Sales Manager

Aug. 2008 - Jan. 2011•Directed a team of three managers and 50 Sales Account Executives in the penetration of the small business market. •Built, Managed, Motivated, Mentored and Coached a team of 16 out bound business to business sales team mates. •As Sales Manager, Overachieved sales quotas by 120%, 135% and 104% from Q4 2007 to Q2 2008, while having a quota growth factor of 10% per quarter. •Initiated, Drove and Built a shift from revenue based sales teams to tenure based mentoring sales teams. •Teamed with manufacturing partners to achieve sales deadlines, find innovative techniques to break into new accounts and ensure that the team consistently offered a wide range of technology products and services. •Communicated, collaborated, conceived and implemented improvements to training, recruiting, sales and coaching of new team members.

InsightSales Manager

Oct. 2007 - Aug. 2008•Directed a team of managers and more than 80 Client Solution Executives in the penetration of the SMB market. •Directed the expansion and transition of Insight’s Training and Development through changes in leadership and direction 3 times while growing new hire sales by up to 250% •Built, Managed, Motivated, Mentored and Coached leaders and teams of newly hired and veteran team mates: Achieved more than 200% to budgeted goals for 2009 and more than 250% for 2010. •Lead the Sales Management Team drive to achieve software budget across all lines and all Software Partners. Achieved accurate forecasting and budgets for 1009 and 2010. •As Senior Sales Development Manager, over-achieved sales quotas by 135% for Q3 2008, while ensuring Gross Profit was exceeded 8% for all lines of business. •Teamed with manufacturing partners to achieve sales deadlines, find innovative techniques to break into new accounts and ensure that the new team consistently offered a wide range of technology products and services to their clients. •Communicated, collaborated, conceived and implemented improvements to training, recruiting, and sales and coaching of new team members. •As Sales Manager, Overachieved sales quotas by 120%, 135% and 104% from Q4 2007 to Q2 2008. •Monitored, evaluated, motivated, coached and trained Account Executive’s •Recruited, interviewed and mentored new team mates and teamed with partners to solve recruiting and hiring issues.

Insight EnterprisesSales Coach/Manager

Jan. 2007 - Oct. 2007•Monitor, evaluate, motivate, coach and train Account Executive’s to build and control their business •Initiated a local recruiting effort on community college campuses and with placement firms •Collaborated with team mates to design, create and implement a new call lab •Direct, manage and coach new Account Executives within a “call lab” enviroment. •Teamed with partners to solve recruiting and hiring issues by working with universities •Communicated, collaborated and conceived improvements to training, recruiting and coaching

Starwood Vacation OwnershipResort Guide II

Nov. 2004 - May. 2005•Communicated and explained time-share ownership to potential customers •Mentored and trained vacation ownership marketing strategies to other sales agents •Communicated with and maintained customer investor relations • Developed consistent practices and implemented company policies and procedures to create high value customer satisfaction and rate of return for ownership

Welk Resort GroupTraining and Development Manager

Mar. 2003 - May. 2004•Communicated, collaborated, conceived and implemented training and development methodologies for an outbound call center. •Identified, researched and evaluated recruiting, training and development processes while also developing, creating and implementing sales and marketing training platforms •Recruited, hired, trained, motivated, directed and strengthened call center agents as well as field representatives and managers •Created policies and procedures for effective management and business development •Managed daily call center operations from contact to confirmations, and production •Directed management in development of teams and the setting and realization of team goals •Formulated, communicated, and explained budgets and goals to agents and managers

Starwood Hotels & Resorts Worldwide, Inc.Inside Sales Training Manager

Jan. 2001 - Dec. 2003Tempe, Phoenix AZ

Stuart Hall SchoolHistory Teacher/Department Chair/Coach

Jun. 1997 - Jun. 2000•Taught History, Literature, Geography, AP U.S. History, and Coached soccer •Worked with the Board of Trustees on budget, recruiting, retention and school reputation issues •Advised, mentored and aided in building student applications for college •Researched, collaborated and implemented plan for integration of boys to the traditionally all-girls school •Evaluated, budgeted and purchased history and ESL textbooks