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Work Background
GMR MarketingDirector, Resource Management
Apr. 2024an Omnicom Experiential Group agency
Sabbatical / Personal StudyPersonal and Professional Sabbatical
Feb. 2023 - Mar. 2024A year dedicated to supporting family during a significant transition while also focusing on personal development, learning, and career reflection. This time was used to deepen expertise in startup operations as well as scale strategies for established organizations. Provided resource management and operations consulting to both an established global company and a pre-launch startup, offering valuable insights into the challenges businesses face at different growth stages. Focused study of the emerging workforce has highlighted shifting expectations around flexibility, purpose-driven work, and growth opportunities. A deeper understanding of how to align operations with these evolving priorities to effectively attract, engage, and retain the next generation of talent while driving long-term business success.
POPDirector of Resource Management
Jan. 2014 - Jan. 2023Seattle- Developed, implemented, and managed streamlined Resource Management processes and procedures to address the needs of a fast-growing agency with a geographically-dispersed workforce. - Reported to the Chief Operating Officer and contributed to operational initiatives, process and protocol development, and leadership decisions in support of the management and growth of the business.
- Directed and coordinated information exchange between project, department, and executive teams, employing timely communication and diplomacy to quickly and effectively negotiate solutions for evolving project needs while staying mindful of top-level business priorities. - Interpreted forecasted revenue and key business metrics to provide strategic capacity planning for full-time and contract resources.
- Collaborate with cross-functional leadership to align project and staffing needs with capacity, experience, skill, and employee development goals.
POPResource Manager
Jan. 2010 - Jan. 2014Seattle, WA
DoveLewis Veterinary Emergency & Specialty HospitalClient Services Specialist
Sep. 2007 - Sep. 2009Portland, OR- Led resolution of escalated client concerns, delivering empathetic and solutions-focused communication in high-stress situations. - Oversaw the review and enhancement of hospital policies and procedures, driving continuous improvements in the client experience. - Provided operational support to hospital executives and the board of directors, ensuring stability during leadership transitions. - Conducted data-driven analysis of business referral trends and managed outreach initiatives to strengthen relationships with referring practices. - Directed the Extern, Intern, and Resident programs, fostering talent development and mentorship. - Ensured compliance with state reporting guidelines on zoonotic diseases and contributed to workplace safety initiatives as a member of the Hospital Safety Leadership Committee.
OBI CreativeProject & Account Manager
Oct. 2006 - Sep. 2007Portland, OR- Partnered with clients to define business requirements and scope projects, developing and documenting Statements of Work (SOWs) with clear assumptions, dependencies, and risks across online and print advertising channels.
- Led end-to-end project management, including budget oversight, phase management, and client presentations, ensuring proactive expectation management and seamless feedback integration.
- Designed and implemented internal protocols and workflows to optimize collaboration between clients and production teams across multiple locations.
- Developed and executed strategic initiatives to expand revenue opportunities, successfully entering new industries and markets.
DoveLewis Veterinary Emergency & Specialty HospitalPatient Services Coordinator
Aug. 2006 - Sep. 2007Portland, Oregon, United States- Patient intake and client service/reception in a team setting for a high-volume 24-hour emergency veterinary hospital. - Adherence to precise protocols while providing calm, compassionate care for clients often in a state of emotional duress.
- Part-time/evening position held concurrently with full-time employment.
First Insight CorpDeployment Manager
Aug. 2003 - Mar. 2006Hillsboro, ORDeveloped and supervised targeted software training to nationwide client network. Delivered additional revenue opportunities from within existing client base. Applied organizational development methods to develop strategic plans and performance measures for executive management team. Designed and implemented processes that improved communication between departments to ensure an exemplary client experience.
Prism Art SupplyOwner and Manager
Sep. 2001 - Aug. 2003Lopez Island, WAManaged all facets of this retail business located in the San Juan Islands. Successfully executed sale of the business and handoff to new owner.
CyberSight / NineDotsBusiness Manager
May. 1999 - Sep. 2001Portland, ORProvided summary reporting of project management performance data to department and executive leadership. Reviewed and approved proposed project budgets and schedules, client services agreements, and invoices. Responsible for staffing plans and prioritization of project and agency objectives to resolve resource conflicts.
Ledge Multimedia / Dataware TechnologiesOperations Manager
Nov. 1998 - Apr. 1999Portland, ORDetermined resource availability for project scheduling, hiring and supervising contract personnel as needed. Monitored all jobs in production and directed quality assurance efforts. Responsible for accounts payable management and generation of client invoices. Directed all logistical details of office relocation.
White Horse StudiosProduction Coordinator
Oct. 1997 - Nov. 1998Portland, ORProvided staff allocation and resource conflict resolution support to project and department managers in consideration of production schedules and priorities. Compiled forecasted revenue data for Finance. Monitored budgets and delivered gross margin reports upon project completion.
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