POPDirector of Resource Management
Jan. 2014 - Jan. 2023Seattle- Developed, implemented, and managed streamlined Resource Management processes and procedures to address the needs of a fast-growing agency with a geographically-dispersed workforce. - Reported to the Chief Operating Officer and contributed to operational initiatives, process and protocol development, and leadership decisions in support of the management and growth of the business.
- Directed and coordinated information exchange between project, department, and executive teams, employing timely communication and diplomacy to quickly and effectively negotiate solutions for evolving project needs while staying mindful of top-level business priorities. - Interpreted forecasted revenue and key business metrics to provide strategic capacity planning for full-time and contract resources.
- Collaborate with cross-functional leadership to align project and staffing needs with capacity, experience, skill, and employee development goals.