Kevin Goodburn

Customer Director @Daikin UK

Business Development ManagerMarketing Director💸 Marketing💼 C-level Executive👍 Sales & BizDevCSOCustomer Success ManagerCOO

Dynamic and results-driven Customer Experience Director with over a decade of expertise in elevating customer satisfaction and loyalty across diverse industries. Experienced in designing and implementing customer-centric strategies that drive revenue growth and operational excellence. Adept at leveraging data analytics and customer feedback to inform decision-making and optimize service delivery. Known for strong leadership capabilities with a demonstrated ability to lead cross-functional teams, foster a culture of continuous improvement, and deliver impactful training programs. Proficient in CRM systems, customer journey mapping, and performance metrics to enhance overall customer engagement and experience. Skilled in navigating complex business landscapes, with a keen ability to cultivate robust internal and external relationships. Committed to aligning customer experience initiatives with organizational goals to achieve sustained business success

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Work Background

Daikin UKHead of Customer Service, Commercial - Senior Leadership Team

Jun. 2023London, England, United KingdomThe Customer Service Director is ultimately responsible for all aspects of the customer journey from acquisition through delivery execution. This journey is delivered through 3 key teams consisting of front-line CS, Pre-Sales Technical engineering and Order Management.

Crest Nicholson plcGroup Customer Director

Jul. 2022 - Mar. 2023United Kingdom

Persimmon HomesHead Of Customer Care (Fixed term contract)

May. 2022 - Aug. 2022Nottinghamshire, England, United Kingdom

Taylor Wimpey plcCustomer Director

Jan. 2019 - Apr. 2022England, United Kingdom

Consultant - Contracting with UK's largest energy providerService Experience Lead

Oct. 2018 - Jan. 2019United Kingdom

InterserveHead Of Customer Experience

Aug. 2016 - Jul. 2018United Kingdom

Independent CX TransformationOwner & Lead CX Practitioner

Jan. 2015 - Jul. 2016United KingdomDelivered multiple transformation programmes across different industry sectors and geographies with solutions, technology, people development, and deployment of SaaS programmes to support CX regeneration.

First Gulf BankSVP Consumer Banking - Head of Customer Experience & Distribution at First Gulf Bank

Apr. 2013 - Jan. 2015United Arab Emirates

Johnson ControlsRegional Director - Middle East

Jan. 2012 - Apr. 2013Dubai - UAE

BankMuscatHead of Customer Service, Experience and Quality

Oct. 2008 - Jan. 2012Muscat Oman

DHLCustomer Service Development Manager

May. 2005 - Oct. 2008BahrainCS across the CIS, South East Europe, North Africa, Sub-Saharan Africa, and The Middle East.

DHL Global Customer SolutionsRegional Customer Manager

Feb. 2003 - May. 2005Brussels, Brussels Region, Belgium

DHL Global Customer LogisticsGlobal Account Manager

Feb. 2002 - Dec. 2003Belgium

DHL Global Customer LogisticsCustomer Operations Support Manager

Jun. 2001 - Feb. 2002Belgium

DHLCustomer Operations Implementation Manager

Mar. 2000 - Jun. 2001Brussels, Brussels Region, Belgium

DHL QatarCountry Services Manager

Oct. 1998 - Jan. 2000Doha, Qatar• Management of the Country's head office • Direct management of four main departments 1. Customer Services 2. Logistics & Ground Operations 3. Air Operations 4. IT