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Work Background
Head of Customer Service, Commercial - Senior Leadership Team
Daikin UKHead of Customer Service, Commercial - Senior Leadership Team
Jun. 2023London, England, United KingdomThe Customer Service Director is ultimately responsible for all aspects of the customer journey from acquisition through delivery execution. This journey is delivered through 3 key teams consisting of front-line CS, Pre-Sales Technical engineering and Order Management.
Group Customer Director
Crest Nicholson plcGroup Customer Director
Jul. 2022 - Mar. 2023United Kingdom
Head Of Customer Care (Fixed term contract)
Persimmon HomesHead Of Customer Care (Fixed term contract)
May. 2022 - Aug. 2022Nottinghamshire, England, United Kingdom
Customer Director
Taylor Wimpey plcCustomer Director
Jan. 2019 - Apr. 2022England, United Kingdom
Service Experience Lead
Consultant - Contracting with UK's largest energy providerService Experience Lead
Oct. 2018 - Jan. 2019United Kingdom
Head Of Customer Experience
InterserveHead Of Customer Experience
Aug. 2016 - Jul. 2018United Kingdom
Owner & Lead CX Practitioner
Independent CX TransformationOwner & Lead CX Practitioner
Jan. 2015 - Jul. 2016United KingdomDelivered multiple transformation programmes across different industry sectors and geographies with solutions, technology, people development, and deployment of SaaS programmes to support CX regeneration.
SVP Consumer Banking - Head of Customer Experience & Distribution at First Gulf Bank
First Gulf BankSVP Consumer Banking - Head of Customer Experience & Distribution at First Gulf Bank
Apr. 2013 - Jan. 2015United Arab Emirates
Regional Director - Middle East
Johnson ControlsRegional Director - Middle East
Jan. 2012 - Apr. 2013Dubai - UAE
Head of Customer Service, Experience and Quality
BankMuscatHead of Customer Service, Experience and Quality
Oct. 2008 - Jan. 2012Muscat Oman
Customer Service Development Manager
DHLCustomer Service Development Manager
May. 2005 - Oct. 2008BahrainCS across the CIS, South East Europe, North Africa, Sub-Saharan Africa, and The Middle East.
Regional Customer Manager
DHL Global Customer SolutionsRegional Customer Manager
Feb. 2003 - May. 2005Brussels, Brussels Region, Belgium
Global Account Manager
DHL Global Customer LogisticsGlobal Account Manager
Feb. 2002 - Dec. 2003Belgium
Customer Operations Support Manager
DHL Global Customer LogisticsCustomer Operations Support Manager
Jun. 2001 - Feb. 2002Belgium
Customer Operations Implementation Manager
DHLCustomer Operations Implementation Manager
Mar. 2000 - Jun. 2001Brussels, Brussels Region, Belgium
Country Services Manager
DHL QatarCountry Services Manager
Oct. 1998 - Jan. 2000Doha, Qatar• Management of the Country's head office • Direct management of four main departments 1. Customer Services 2. Logistics & Ground Operations 3. Air Operations 4. IT
Operations Manager
DHL UKOperations Manager
Jun. 1997 - Oct. 1998East Midlands, England, United Kingdom
Courier, Senior Courier
DHL UKCourier, Senior Courier
Apr. 1996 - Jun. 1997Sheffield, England, United Kingdom

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Customer Experience Director: Elevating Satisfaction
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