Dynamic and results-driven Customer Experience Director with over a decade of expertise in elevating customer satisfaction and loyalty across diverse industries. Experienced in designing and implementing customer-centric strategies that drive revenue growth and operational excellence. Adept at leveraging data analytics and customer feedback to inform decision-making and optimize service delivery. Known for strong leadership capabilities with a demonstrated ability to lead cross-functional teams, foster a culture of continuous improvement, and deliver impactful training programs. Proficient in CRM systems, customer journey mapping, and performance metrics to enhance overall customer engagement and experience. Skilled in navigating complex business landscapes, with a keen ability to cultivate robust internal and external relationships. Committed to aligning customer experience initiatives with organizational goals to achieve sustained business successMore...