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Work Background
PlatterEcommerce Manager
May. 2024 - Jul. 2024New York, United StatesPlatter is a toolkit for increasing profitability on your Shopify store. Clients include Unilever, Alex & Ani, Bleacher Report, Kaged, and OpenStore.
Contracts ManufacturingEcommerce and Operations Manager
Dec. 2023 - Apr. 2024South Africa• Ecommerce management: Ecommerce project management and Reporting. • Knowledge: Demonstrated expertise, in-depth understanding and support. • Managing project Lifecycle: Effectively managed each department throughout the project startup lifecycle, ensuring smooth development. • Contracting teams and service providers: Maintained communication with providers, addressing testing and platform-related queries to enhance customer experiences. • Queries and Partnership Correspondence: Managed inquiries and maintained correspondence with partners on various topics. • Handling Resources Matters: Took charge of resources-related responsibilities, including contract management. • Service region: Global scale, with a primary focus on the African region. • Support tools: Utilized Shopify, Syspro and Gorgias to streamline client interactions and enhance service quality. • Project management tools: Leveraged management software to efficiently manage projects and tasks, ensuring deadlines and objectives were met. • Logistics management: Facilitating and planning and reporting on sea, air and land freight. • Microsoft tools: Proficiently used a suite of Microsoft tools, including Word, Excel, SharePoint, Teams, OneNote, Outlook, Planner and Visio for various tasks, enhancing productivity and collaboration.
5CAGaming support Department
Jul. 2023 - Nov. 2023Remote• Customer support (Email and Chat): Provide timely and effective email and chat-based customer support, ensuring a high level of customer satisfaction. • Management of Customer Product/Service-Related Queries: Handle and resolve customer inquiries related to products and services, demonstrating in-depth knowledge of the products and services offered. • Order/refund and ecommerce account management: Manage customer orders, refunds, and e-commerce accounts, ensuring smooth transactions and customer satisfaction. • Product Knowledge: Possessing a deep understanding of the products and services offered, enabling accurate and helpful responses to customer queries. • Knowledge of customer/user account issues: Expertise in addressing various account-related issues, including compromised accounts, email changes, missing content, and bug fixes. • Regions: Serve a global customer base through online services, ensuring consistent support to customers worldwide. • Support tool Zendesk: Utilize Zendesk to efficiently manage customer interactions, resolve issues, and maintain a high level of service quality.
Cocoroco.comCandidate Operations Specialist
Aug. 2022 - Jul. 2023NetherlandsCocoroco B.V
[2022-08 - Current]
Role: Candidate Operations Specialist
Website: https://Cocoroco.com • Customer support (Email, Call and Chat Video conference): Provided comprehensive customer support via email, phone, and chat channels, ensuring timely and effective assistance to clients. • Product knowledge: Demonstrated expertise in the Cocoroco Platform enabling in-depth understanding and support for clients. • Managing Candidate/Employee Lifecycle: Effectively managed both existing and new candidates/Employees throughout their lifecycle, ensuring smooth processes and positive experiences. • Correspondence with Assessment Provider: Maintained communication with assessment providers, addressing testing and platform-related queries to enhance candidate experiences. • Payroll Queries and Partner Correspondence: Managed payroll-related inquiries and maintained correspondence with payroll partners on various topics. • Handling Human Resources Matters: Took charge of human resources-related responsibilities, including hiring, contract management, onboarding, and dismissals. • Service region: Global scale, with a primary focus on the European Union (EU) region. • Support tools: Utilized HubSpot and WhatsApp to streamline client interactions and enhance service quality. • Project management tools: Leveraged Asana and Microsoft Planner to efficiently manage projects and tasks, ensuring deadlines and objectives were met. • Applicant Tracking Software (ATS): Utilized Greenhouse and Asana as ATS to streamline candidate tracking and recruitment processes. • Microsoft tools: Proficiently used a suite of Microsoft tools, including Word, Excel, SharePoint, Teams, OneNote, Outlook, Planner, Visio, and PowerBI for various tasks, enhancing productivity and collaboration.
5CATechnical/Ecommerce Support agent
Feb. 2021 - Mar. 2022Remote5ca - Audio company
[2021-02 - 2022-03]
Role: Client relations representative and Customer support • Customer Support (Email and Call): Provided responsive and informative customer support through both email and call channels, ensuring customer satisfaction. • Product Knowledge (Product and Services Range): Demonstrated in-depth knowledge of the company's product and services range, facilitating accurate responses to customer inquiries. • Managing Customer Service Queries (Technical and Ecommerce): Effectively managed a wide range of customer service queries, including technical and e-commerce-related issues, resolving them promptly and efficiently. • Correspondence with Master Dealers, Retailers, and Service Centers: Maintained communication with master dealers, retailers, and service centers to facilitate business relationships and address inquiries. • Order/Refund/Warranty/Logistics Procedural Knowledge: Proficiently managed procedures related to orders, refunds, warranties, and logistics, ensuring smooth transactions and customer satisfaction. • Service/Logistics Regions: Provided support and managed logistics for regions including North America (NA), Europe, the Middle East, and Africa (EMEA), and Asia-Pacific (APAC). • Support Tool: Zendesk: Utilized Zendesk to efficiently manage customer interactions, resolve issues, and maintain a high level of service quality. • E-commerce Tool: Intercompany Proprietary Software: Leveraged intercompany proprietary software for e-commerce operations, enhancing efficiency and productivity.
5CAGaming Support Agent
Jun. 2020 - Nov. 2020Remote5CA - Gaming Company [2020-06 - 2020-11]
Role: Client relations representative and Customer support • Customer support (Email and Chat): Provide timely and effective email and chat-based customer support, ensuring a high level of customer satisfaction. • Management of Customer Product/Service-Related Queries: Handle and resolve customer inquiries related to products and services, demonstrating in-depth knowledge of the products and services offered. • Order/refund and ecommerce account management: Manage customer orders, refunds, and e-commerce accounts, ensuring smooth transactions and customer satisfaction. • Product Knowledge: Possessing a deep understanding of the products and services offered, enabling accurate and helpful responses to customer queries. • Knowledge of customer/user account issues: Expertise in addressing various account-related issues, including compromised accounts, email changes, missing game content, and bug fixes. • Regions: Serve a global customer base through online services, ensuring consistent support to customers worldwide. • Support tool Zendesk: Utilize Zendesk to efficiently manage customer interactions, resolve issues, and maintain a high level of service quality.
Group Five / SiemensC&I Quality Control Inspector and Advanced Document Controller
Feb. 2019 - Oct. 2019Group Five/Siemens Medupi Power Station
[2019-02 - 2019-10]
Role: C&I Quality Control Inspector and Advanced Document Controller
Eskom Medupi Power Station • Quality Control Inspector: Conducted comprehensive quality inspections on various Control and Instrumentation (C&I) equipment, Distributed Control Systems (DCS) systems, and cable installations, ensuring adherence to project standards and specifications. • Advanced Document Controller: Took charge of document creation and management for the entire project handover process, maintaining meticulous records and documentation for a smooth transition. Effectively handed over project deliverables within schedule. • Client Liaison (Siemens Engineering and Eskom): Established effective communication and coordination between Siemens engineering, Eskom, and other project stakeholders to ensure project goals were met. • Timely Project Deliverables: Successfully handed over project deliverables within the scheduled timeframe, demonstrating strong project management and organizational skills. • Oversight and Assistance with Various Other Projects (Out of Scope): Provided oversight and support for additional projects that were beyond the scope of the initial responsibilities, showcasing versatility and adaptability. • Installations Management and Stakeholder Feedback: Managed installations and provided valuable feedback to key project stakeholders, contributing to project improvements and efficiency.
North American Midway EntertainmentCustomer representative, construction team member and truck driver
Feb. 2017 - Nov. 2018Florida, United StatesNorth American Midway Entertainment
[2017-02 - 2018-11]
Role: Customer representative, construction team member and truck driver
North American Midway Entertainment, Byram, Mississippi, USA • Customer Facing Representative and Operator: Acted as a customer-facing representative, ensuring a positive experience for clients while also supervising and operating equipment. • Logistics Operations Management: (A) Participated in Logistics Operations and Supervision, assisting with fleet management, loading, and delivery processes. (B) Assisted with Implementing efficient logistics processes to eliminating obstacles and delays, optimizing overall operations. (C) Played a crucial role in ensuring the timely and secure transport of materials and equipment to various locations as a truck driver with a Doubles and Triples endorsement. • Construction Project Supervision: Supervised construction teams, actively participating in projects and ensuring they were completed efficiently and to high standards. Delegated tasks based on construction plans and individual team members' strengths and expertise.
WIRELESS INTERNET SERVICE PROVIDERNetwork Field Technician and Support Team Member
Feb. 2016 - Jan. 2017Gauteng, South AfricaWireless internet Service Provider
[2016-02 - 2017-01]
Role: Network Field Technician
Wireless internet Service Provider, Gauteng, South Africa • Client Relationship Management: Cultivated and maintained professional relationships with clients, ensuring their satisfaction and addressing on-site needs and inquiries. • Team Communications and Information Management: Facilitated effective team communication and managed essential project information for progress meetings, contributing to project coordination and success. • Stock Management and Projection: Oversaw stock inventory and projected stock requirements for upcoming projects, ensuring adequate supplies were available for seamless project execution. • Team Leadership: Managed a small team of 2 to 6 individuals for key projects and maintenance, providing guidance, support, and coordination to achieve project objectives. • Installations Technician for Wisp and Fibre: Played a crucial role in on-site installations for Wireless Internet Service Provider (Wisp) and Fibre services, ensuring accurate and efficient setup. • Network Setup, Analysis, and Repair: Demonstrated expertise in network setup, analysis, and repair, working with various equipment brands such as Ubiquiti, Mikrotik, MiRO SIAE, and various switch brands. • Maintenance of Wisp/Fibre Networks and High Sites: Maintained and serviced existing Wisp and Fibre networks, including high sites, to ensure uninterrupted service and optimal network performance. • VOIP Setup and Maintenance: Specialized in Voice over Internet Protocol (VOIP) setup and maintenance, ensuring reliable on-site communication solutions for clients.
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