Hi, I’m Sam — a multilingual freelancer with a curious mind and a strong tech background.
I spent 4 years in technical support for big-name tech companies, helping users over both chat and phone (but I definitely thrive in chat — fast typing is my jam). For the past 2 years, I’ve been diving deep into SEO, where I developed a solid understanding of keyword strategy, content optimization, and basic HTML coding.
I’m fluent in German, Turkish, and English, and I offer translation and proofreading services in all three. I also have experience in data entry from my university days — no formal references there, but I get things done quickly and accurately.
I love picking up new skills and solving problems efficiently. If you’re looking for someone reliable, sharp, and ready to jump in — feel free to reach out. Happy to connect!More...
Experienced Operations & Account Manager | Remote Team Specialist | Customer-Focused & Results-Driven
With over 5 years of experience in customer service, sales, and operations, I’ve built a career around optimizing workflows, improving client relationships, and driving measurable business results. I’ve worked across various industries—from BPO and hospitality to legal and real estate—and in recent years, I've successfully transitioned to remote roles supporting executives and managing operations for fast-paced startups.
Some of my key achievements include:
Spearheading process improvements that reduced operational delays by 30%
Managing multi-channel customer service teams and boosting CSAT scores to over 90%
Supporting C-level executives and handling recruitment, scheduling, CRM management, and vendor coordination
Successfully closing deals and upselling to existing clients, contributing to a 20% revenue increase
I bring a hands-on, solution-oriented mindset to every role and love helping businesses grow while ensuring smooth day-to-day operations.More...
Paulo Vitor Reinholz
Customer Experience Specialist
Verified
Former specialist at Epic Games (Fortnite, Rocket League, Fall Guys) and Bang & Olufsen.More...
Thiago Kaviski
Virtual Assistant/Data Analyst
Verified
Motivated and experienced remote professional with a diverse background in customer service, executive assistance, data management, marketing strategy, and sales. I am seeking a Data Analyst position where I can contribute with my skills and grow professionally within a dynamic and supportive company.More...
Geovanni Cardinale
Senior team leader@ClearSource BPO
Verified
Geovanni Cardinale is a seasoned professional with a proven track record in the business process outsourcing (BPO) industry. Currently, he holds the position of a Senior Team Leader at ClearSource BPO Company. His key responsibilities include leading his team towards achieving business goals, driving operational efficiency, and ensuring client satisfaction. Prior to joining ClearSource, Geovanni had accumulated years of experience in various leadership roles, gaining extensive knowledge in strategic planning, team management, and process improvements. His leadership style, characterized by fostering team collaboration and promoting a customer-centric approach, has been instrumental in his success in the BPO sector. Geovanni is highly respected for his ability to develop and implement strategies that improve service quality and increase profitability.More...
Daniel Alvarez
Music Producer
Verified
Daniel Alvarez is a highly talented and accomplished music producer, known for his exceptional skills in creating, arranging, and recording music across various genres. His work portfolio includes successful collaborations with established musicians and emerging talents, earning him recognition and respect in the music industry. Alvarez's expertise in using cutting-edge technology and software for music production, coupled with his creative vision and understanding of musical trends, allows him to consistently produce high-quality music that resonates with audiences. His commitment to nurturing and promoting new talents further highlights his dedication to the growth and evolution of the music industry.More...
Miskar Chomse
Facilitator@AACA
Verified
Award Winning Screenwriter, Actor, Director, Editor, Producer, Lecturer | MFAMore...
Viktoria Mortensen
AI coach creator@Viktoria's AI Agency
Verified
I am an AI coach designer, creating great avatar coaches to work 24/7. My coaches encorporate knowledge from your website, yourself or a chosen expert. My own personal clone can be found and checked out on my personal website.More...
Sabas Sanchez
Product Manager@Conclave
Verified
I am a highly experienced Product Manager with over 8 years of expertise in science-based and software product development. Throughout my career, I have led and launched multiple products, driven by my passion for collaboration and problem-solving. I have worked with cross-functional teams in various industries, including blockchain, software, and legal tech, to deliver successful product outcomes.
I specialize in backlog design, product integration, and strategic planning, ensuring products meet market needs and exceed user expectations. With experience in managing agile development processes, leading go-to-market strategies, and conducting user research, I take pride in bringing products from concept to market with a focus on user-centric design.
Fluent in both English and Spanish, I have successfully collaborated with international teams and stakeholders, delivering projects that align with long-term business goals. Whether it's leading a startup or a large-scale product launch, I am committed to innovation, data-driven decision-making, and continuous product improvement.More...
Mauricio Gatgens
E-commerce Analyst@3M
Verified
The e-commerce sector at 3M Company has shown significant growth over the past quarter. Our digital marketing strategies have effectively increased our online visibility, resulting in an increase in online sales. The implementation of advanced analytics tools has improved our customer targeting and personalization, leading to higher conversion rates. However, there are opportunities for further growth. We need to focus on enhancing the mobile shopping experience and leveraging social media platforms for marketing. Also, investing in AI and machine learning can help in predictive analysis for better inventory management and customer service.More...
Gavin Hendriks
Customer Service and E-commerce Manager@None
Verified
Overview:
• Highly motivated and service-oriented professional with close to a decade of experience in customer and client-facing roles, as well as in supervision and management.
• Proven ability to thrive under pressure and embrace new challenges with a commitment to continuous improvement.
• Dedicated to customer satisfaction, operational efficiency, and organizational growth, guided by the principles of Kaizen.
Skills:
• B2B/B2C Communication methods: Proficient in various communication methods, including email, calls, chat, and video conferences. Experienced in CRM and desk agent interfaces.
• Advanced Technical Support: Demonstrated expertise in troubleshooting across diverse hardware and software technologies.
• Customer/Client Query Management: Track record of effectively handling and resolving customer and client inquiries.
• Administration/Operations: Skilled in document and procedure creation and management to ensure efficient operations.
• Location: Adaptable to on-site, hybrid, or remote work arrangements.
• Support tools / CRM: Proficient in using Zendesk, Freshdesk, Helpshift, HubSpot, Intercom, Whatsapp for Business, and social media platforms for customer interaction.
• E-commerce / Marketing tools: Familiarity with Merchant Centre, Brevo (Sendinblue), Figma, and Canva for marketing and e-commerce tasks.
• Project management: Experienced with project management tools like Asana, Microsoft Planner, and Notion (in training).
• Adobe Suite: Proficient in Photoshop, Acrobat, and Sign for design and document management.
• Microsoft Suite: Skilled in Word, Excel, SharePoint, Teams, OneNote, Outlook, Planner, Visio, and PowerBI for data analysis and collaboration.
• Software tools: Competent in Windows, IOS, TeamViewer, AnyDesk, and Advanced IP Scanner for software and remote support.
• Network hardware: Knowledge of network hardware brands such as Ubiquiti, Mikrotik, Miro Siae, Netgear, Linksys, and Asus.
• Management training: Trained in project management, Six Sigma, lean Six Sigma, oMore...