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Work Background
M24 LogisticsBusiness Intelligence Developer (eCommerce)
Apr. 2022Cape Town, Western Cape, South Africa• Design, create & implement multivariate data models to help the business answer questions.
• Conduct data quality and governance checks to ensure that the information inside our tools, databases, lake are accurate, consistent and supports analysis at a all times.
• Work together with the internal cross functional analytical and development teams to build world class analytics.
• Build forecasting, segmentation & other data models to aid the business in understanding product, customer and performance metrics.
• Work with internal stakeholders to develop KPI’s metrics and clear concise business definitions for datasources per department
• Proactive identify gaps in analytics and help assist with data related programs with product and engineering.
• Maintain and develop dashboards, tools, and analysis
• Leverage in team ETL developer or engineering to build integrated databases that provide a central view into business and product performance
• Act as analytics liaison with marketing, sales, product and other business teams.
• Use advanced analytics & automated reporting methodologies to develop insights and recommendations and to establish best practices.
• Database development in SQL Server environment
• Implementation of ETL processes in SSIS
• Development of cubes and dimensions in SSAS
• Development of analytical reports/dashboards in the BI tool
• Implementation of business intelligence projects
• Understanding of business processes and suggesting creative improvements
• Ideally several years of professional experience, especially in business intelligence
• Strong knowledge of relational database development
• Experience in creation of analytical, goal- and detail-oriented reporting
• Knowledge of SSAS (cubes and reporting), SSIS (using ETL tools) and DWH concepts
On the DotBusiness Intelligence Analyst (Digital, Supply Chain and eCommerce)
Apr. 2016 - May. 2022South Africa• Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
• Leading ongoing reviews of business processes and developing optimization strategies.
• Staying up to date on the latest process and IT advancements to automate and modernize systems.
• Conducting meetings and presentations to share ideas and findings.
• Performing requirements analysis.
• Documenting and communicating the results of your efforts.
• Effectively communicating your insights and plans to cross-functional team members and management.
• Gathering critical information from meetings with various stakeholders and producing useful reports.
• Working closely with clients, technicians, and managerial staff.
• Providing leadership, training, coaching, and guidance to junior staff
• Allocating resources and maintaining cost efficiency.
• Ensuring solutions meet business needs and requirements.
• Performing user acceptance testing.
• Managing projects, developing project plans, and monitoring performance. Updating, implementing, and maintaining procedures.
• Prioritizing initiatives based on business needs and requirements.
• Serving as a liaison between stakeholders and users.
• Managing competing resources and priorities.
• Identify and manage project risk and maintain project plan
• Delivery of financial reporting and forecasting to senior team members and other stakeholders
• Develop and maintain effective relationships with key contacts
• Project management of digital files to create reports
• Work with project management team on improvements of digital systems
• Analyze feedback from the client, senior team members, contractors, account and sales teams and other key stakeholders
• Testing and quality management
• Configuration management
• While role is for On the Dot, skills are used in other divisions within Media24.
• (Contract Logistics, Media24 News, Media24 Lifestyle and 24.com)
Media24 (Pty) LtdJnr. BI Analyst and Sales Demand Planner
Sep. 2015 - Mar. 2016South Africa• Analyses business partner’s operations to understand their strengths and weaknesses to determine opportunities to automate processes and functions. Assisted in the business process redesign and documentation as needed for new technology.
• Translating of high-level business requirements into functional specifications for the External vendors and manage changes to such specifications.
• Educates the External Clients on the direction of the business.
• Negotiates agreements and commitments by facilitating communication between business unit(s) and external vendors from initial requirements to final implementation
• Understanding of technological trends and used this knowledge to bring solutions to business supported to enhance the company’s competitive edge.
• Reduced Operating cost significantly by decreasing the inconsistency in master data during the first year by matching the old products with the new products and using the inventory on hand.
• Developed KPIs and main files allowing full view of financial forecast process in organization and strategic focus.
• Customized forecast accuracy report and accountable for analysing, presenting, and explaining forecast accuracy and deviations in Sale and Operation Planning Process meeting
Media24 (Pty) LtdProject Manager: Digital
Aug. 2013 - Aug. 2015South Africa• Analyses business partner’s operations to understand their strengths and weaknesses to determine opportunities to automate processes and functions. • Assisted in the business process redesign and documentation as needed for new technology.
• Translating of high-level business requirements into functional specifications for the External vendors and manage changes to such specifications.
• Educates the External Clients on the direction of the business.
• Negotiates agreements and commitments by facilitating communication between business unit(s) and external vendors from initial requirements to final implementation
• Understanding of technological trends and used this knowledge to bring solutions to business supported to enhance the company’s competitive edge.
• Reduced Operating cost significantly by decreasing the inconsistency in master data during the first year by matching the old products with the new products and using the inventory on hand.
• Developed KPIs and main files allowing full view of financial forecast process in organization and strategic focus.
• Customized forecast accuracy report and accountable for analysing, presenting, and explaining forecast accuracy and deviations in Sale and Operation Planning Process meeting
LeisureBooks/Leserskring a division of Media24Team Manager
Dec. 2007 - Jul. 2013Cape Town, Western Cape, South Africa• Manage self and Team (12 agents) to achieve targets
• Resource Management - Organizing workforce levels, including shift patterns, and staffing numbers
• Manage daily operational tasks. i.e.: unresolved queries, escalations and monitoring of all statistics received
• Manage various campaigns and teams within the prescribed standards of customer service to reach targets
• Ensure effective communication between internal and external customers Maintain and administer Contact Centre Systems
• Improve and implement systems, work methods and processes
• Collate and report on Statistics on Contact Centre performance to assess the performance of the Contact Centre.
• Provide accurate analysis and reporting monthly
• call/email/SMS/Fax/Social Media customer enquiries
• Ensure all Contact Centre Agents comply with the necessary policies and procedures - manage staff discipline and attendance
• Continually monitor statistics to track and optimize the performance of the Contact Centre Agents as well as the Contact Centre as a whole
• Implement new projects and Initiatives and department policies and service standards
• Develop staff and Team (Coaching and Training)
• Conduct monthly performance appraisals
• Conduct Quality assessments of calls, emails, and SMS
• Motivation of Staff – either keep motivated or improve motivation of staff. Compliance – Ensure compliance is set and met with all company policies and procedures.
• Setup and Conduct Disciplinary Interviews
• Manage and Administer CRM Systems (Avaya - Telephony and eGain – Email) Budget Management – Ensure all budgets are managed to ensure Operations financial budget is adhered to.
• Training Facilitation – Ensure that training is provided for all staff members both internally and externally. (Identification and setting up)
• Project Management – Head projects that would improve Contact Centre overall performance.
LeisureBooks/Leserskring a division of Media24Contact Center Specialist
Jan. 2007 - Nov. 2007Cape Town, Western Cape, South Africa• Manage self to achieve targets
• Manage daily operational tasks. i.e.: unresolved queries, escalations
• Manage various campaigns and teams within the prescribed standards of customer service to reach targets
• Ensure effective communication between internal and external customers
• Collate and report on Statistics on Contact Centre performance
• Provide accurate reporting monthly
• Identify new projects and Initiatives
• Coach Staff
• General support of Team Managers
LeisureBooks/Leserskring a division of Media24Contact Center Agent
Nov. 2004 - Dec. 2006Cape Town, Western Cape, South Africa• Receive Inbound and Conduct outbound calls to existing and potential clients Identify clients’ needs
• Inform customer of products and the process required to apply
• Answer any product related queries
• Process New applications
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