WI
WIRELESS INTERNET SERVICE PROVIDER
Company Employees
Gavin Hendriks
Customer Service and E-commerce Manager @None
Verified
Overview: • Highly motivated and service-oriented professional with close to a decade of experience in customer and client-facing roles, as well as in supervision and management. • Proven ability to thrive under pressure and embrace new challenges with a commitment to continuous improvement. • Dedicated to customer satisfaction, operational efficiency, and organizational growth, guided by the principles of Kaizen. Skills: • B2B/B2C Communication methods: Proficient in various communication methods, including email, calls, chat, and video conferences. Experienced in CRM and desk agent interfaces. • Advanced Technical Support: Demonstrated expertise in troubleshooting across diverse hardware and software technologies. • Customer/Client Query Management: Track record of effectively handling and resolving customer and client inquiries. • Administration/Operations: Skilled in document and procedure creation and management to ensure efficient operations. • Location: Adaptable to on-site, hybrid, or remote work arrangements. • Support tools / CRM: Proficient in using Zendesk, Freshdesk, Helpshift, HubSpot, Intercom, Whatsapp for Business, and social media platforms for customer interaction. • E-commerce / Marketing tools: Familiarity with Merchant Centre, Brevo (Sendinblue), Figma, and Canva for marketing and e-commerce tasks. • Project management: Experienced with project management tools like Asana, Microsoft Planner, and Notion (in training). • Adobe Suite: Proficient in Photoshop, Acrobat, and Sign for design and document management. • Microsoft Suite: Skilled in Word, Excel, SharePoint, Teams, OneNote, Outlook, Planner, Visio, and PowerBI for data analysis and collaboration. • Software tools: Competent in Windows, IOS, TeamViewer, AnyDesk, and Advanced IP Scanner for software and remote support. • Network hardware: Knowledge of network hardware brands such as Ubiquiti, Mikrotik, Miro Siae, Netgear, Linksys, and Asus. • Management training: Trained in project management, Six Sigma, lean Six Sigma, oMore...