Overview:
• Highly motivated and service-oriented professional with close to a decade of experience in customer and client-facing roles, as well as in supervision and management.
• Proven ability to thrive under pressure and embrace new challenges with a commitment to continuous improvement.
• Dedicated to customer satisfaction, operational efficiency, and organizational growth, guided by the principles of Kaizen.
Skills:
• B2B/B2C Communication methods: Proficient in various communication methods, including email, calls, chat, and video conferences. Experienced in CRM and desk agent interfaces.
• Advanced Technical Support: Demonstrated expertise in troubleshooting across diverse hardware and software technologies.
• Customer/Client Query Management: Track record of effectively handling and resolving customer and client inquiries.
• Administration/Operations: Skilled in document and procedure creation and management to ensure efficient operations.
• Location: Adaptable to on-site, hybrid, or remote work arrangements.
• Support tools / CRM: Proficient in using Zendesk, Freshdesk, Helpshift, HubSpot, Intercom, Whatsapp for Business, and social media platforms for customer interaction.
• E-commerce / Marketing tools: Familiarity with Merchant Centre, Brevo (Sendinblue), Figma, and Canva for marketing and e-commerce tasks.
• Project management: Experienced with project management tools like Asana, Microsoft Planner, and Notion (in training).
• Adobe Suite: Proficient in Photoshop, Acrobat, and Sign for design and document management.
• Microsoft Suite: Skilled in Word, Excel, SharePoint, Teams, OneNote, Outlook, Planner, Visio, and PowerBI for data analysis and collaboration.
• Software tools: Competent in Windows, IOS, TeamViewer, AnyDesk, and Advanced IP Scanner for software and remote support.
• Network hardware: Knowledge of network hardware brands such as Ubiquiti, Mikrotik, Miro Siae, Netgear, Linksys, and Asus.
• Management training: Trained in project management, Six Sigma, lean Six Sigma, oMore...