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Network Power<100 people
Roles
💰100%
Investor & VC
🧑💼100%
C-level Executive
🏦100%
Finance
Geos
🇦🇪100%
United Arab Emirates
Work Background
AvayaDirector, Center of Excellence
Jan. 2024Belgrade, Serbia• Strategic Leadership: Played a pivotal role in driving key strategic initiatives, fostering innovation, collaboration, and delivering value through leadership and expertise.
• Built and Led CoE from the Ground Up: Successfully established and led the organization, creating a high-performing Center of Excellence.
• General Management: Oversaw a diverse team of subject matter experts, providing guidance, support, and mentorship to drive effective performance and cross-functional collaboration.
• Stakeholder Engagement: Engaged with internal stakeholders, including senior management, ensuring alignment with organizational goals and initiatives.
• Process Improvement: Identified and executed opportunities to optimize processes, streamline workflows, and enhance efficiency, driving continuous improvement within the CoE.
• Resource Allocation: Managed the allocation of resources, including budget, personnel, and technology, to support CoE activities and initiatives.
• Change Management: Led and supported organizational change initiatives, enabling successful adoption of new processes, technologies, and methodologies within the CoE.
TS Ventures FundMember of The Supervisory Board
Jul. 2023Belgrade, SerbiaBeyond corporate leadership, I am happy to serve as a Supervisory Board Member at TS Ventures Fund, where I guide investments in high-potential startups and contribute to shaping the regional innovation ecosystem. • Overseeing and guiding the fund's operations, investments, and strategic direction.
Kuehne+NagelGeneral Manager, EMEA Global Services
Jan. 2017 - Jan. 2024SerbiaAs a General Manager at Kuehne+Nagel’s EMEA Global Services, overseeing a team of over 2,300 employees across multiple locations. I successfully scaled operations from 300 to 2,300 employees in just five years, while driving €40M+ in annual revenue and increasing productivity. Additionally, I spearheaded key transformation initiatives and established a new regional hub in Thessaloniki with more than 400 employees. In this role I specialize in enabling cutting-edge solutions, optimizing processes, and uniting diverse teams to achieve measurable results.
Kuehne + NagelService Delivery Manager, EMEA Global Services
Feb. 2016 - Dec. 2016Serbia
NCR CorporationDeployment Center Manager - Serbia
Jan. 2014 - Dec. 2016SerbiaAs Deployment Center Manager at NCR Corporation, I led key global service delivery initiatives across the USA and Europe, ensuring the seamless implementation of services and creating scalable processes.
Telenor d.o.o.Workforce Manager, Channel Optimization Manager, Customer Care and Front Line Support
Jan. 2010 - Dec. 2013Serbia• Team Leadership: Managed a team of 9 Experts/Managers overseeing a workforce of 220 customer care agents, ensuring effective operations across all touchpoints.
• Strategic Workforce Planning: Developed and executed long-term and short-term workload forecasting strategies for a multichannel environment (voice, email, chat, IVR, SMS, social media).
• Efficiency and Satisfaction Improvements: Increased customer care efficiency by 30% and customer satisfaction by 20% through process optimization and team development.
• Revenue Growth: Conceptualized and launched a new sales channel, generating EUR 4.5 million in revenue in its first year (2012).
• Operational Optimization: Introduced innovative methods to streamline resource allocation and improve overall service delivery quality
Trizma SmartsourcingHead of BPO & Debt Collections
Jan. 2009 - Dec. 2010• Managing a team of 80 members in debt collection and BPO functions.
• Setting up the debt collection department and cooperating with major banks.
• Managing the full corporate sales cycle and increasing conversion rates.
Trizma SmartsourcingProject Manager
Sep. 2008 - Dec. 2009Debt collection, telesales and Customer Care campaigns planning, organization and controlling.
Customer Contact Association SerbiaExecutive Director
Jan. 2008 - Dec. 2016Managing, developing and organizing Customer Contact Association of Serbia
www.znamo.seDigital Project Manager
Sep. 2006 - Sep. 2008One of the biggest Social Networking sites in Serbia with more than 60000 members after first 6 months of operations. PC press web top 50 for 2008
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