Taylor Ward - Junior UX/UI Designer, Issio

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Network Power<100 people

Roles

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Influencer or Blogger

👍100%

Sales & BizDev

Geos

🇺🇸100%

United States

Work Background

Chili'sBartender

May. 2023While I was bartending I found a need for improving the user experience with the Presto Payment Kiosk - It may be just a concept for now but I was fun to think about different ways that I could transform the payment process while I was working My project can be found here: https://uxfol.io/p/78a851ab/02bb0cf4

Arizona State UniversityGraduate Student

Aug. 2023 - May. 2024Graduated with my Masters Degree in User Experience. I'd like to say it's a Masters in improving processes.

O'Neal Vacation Rentals LLCAccount Manager, Customer Support, Quality Assurance

May. 2023 - Sep. 2023Santa Cruz, California, United StatesEnhanced client relationships by proactively communicating the rental's performance and condition as well as ensuring over 60 properties met high-quality standards. Improved quality assurance processes, conducting regular inspections and resolving maintenance issues efficiently. Streamlined customer support operations, effectively handling inquiries and escalations while restocking houses and problem solving quickly.

Issio Solutions, Inc.Junior UX/UI Designer

Jul. 2022 - Mar. 2023RemoteHeaded design and prototyping for "Weekly Templating" as an addition to original Issio Software - it allowed for users to create mass weekly templates for scheduling purposes. Researched Nurse Managers and VA hospital staff extensively in order to design solutions to various issues these personas would run into when using scheduling software. Collaborated with developer and design team closely to brainstorm and get feedback on designs, ideas and prototypes. Maintained and followed company design system keeping everything streamlined and uniform throughout website and future add ons. Practiced the UX/UI processes-creating user flows, sketching, wireframing, hi-fidelities and prototyping to solve complex user issues and add value to the platform based off of user pain points.

TaskUsMeta AI Data Tagging Team Lead

Sep. 2018 - May. 2022New Braunfels, Texas, United StatesCreated presentations based on the data that Meta collected while training the Civic Integrity Ai that would suggest ways that our team could be more calibrated to tag for political and social issues Coached my teammates on sensitive tagging topics as the Meta feed's social and political environment changed day to day. Took pride in how calibrated our team of 80 was in tagging for various issues and topics for the Ai Constantly suggested process improvements that would result in faster tagging on the teammates side and more accuracy on the Ai side.

Extreme GymnasticsGymnastics Coach

Mar. 2021 - Jun. 2021New Braunfels, Texas, United StatesGymnastics coach in my free time- developing the youth of New Braunfels through teaching them not only gymnastics, but leadership skills consisting of integrity, focus, responsibility, and confidence.

Progressive InsuranceCustomer Service Representative

Apr. 2018 - Jul. 2018Thoroughly explained how insurance works to customers and was readily available to go over how their policy was set up, always worked with the customers best interest in mind. Talked to everyone like they were my best friend and genuinely cared for every customer I had the opportunity to talk to.

AmazonProblem solver

Oct. 2016 - Apr. 2018I explored all supply chain facility avenues when customer packages went missing. If something went wrong with an order I went above and beyond to see that the customer received their package on time - I guided that item from packing to getting it on the truck. I also had the opportunity to train Senior operations managers on Amazon processes that would be pivotal to the opening of the new Houston shipping facility. My success in this role made it possible for me to manage a quality assurance project for AFE.

Kohl'sJewelry Consultant

Feb. 2014 - Oct. 2016Georgetown, TexasFrequently cross trained for various roles from managing jewelry counter to managing and closing the store. My biggest role was to drive store credit card sales and deliver the best customer service with a smile.

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