O'Neal Vacation Rentals LLCAccount Manager, Customer Support, Quality Assurance
May. 2023 - Sep. 2023Santa Cruz, California, United StatesEnhanced client relationships by proactively communicating the rental's performance and condition as
well as ensuring over 60 properties met high-quality standards. Improved quality assurance processes, conducting regular inspections and resolving maintenance issues efficiently. Streamlined customer support operations, effectively handling inquiries and escalations while restocking houses and problem solving quickly.