Shane Thompson is a dynamic Commercial Manager at Progressive Insurance, where he spearheads strategic initiatives. Shane has a keen eye for identifying growth opportunities and optimizing operational efficiencies, Shanes leadership in cross-functional team collaboration has not only enhanced client satisfaction but also driven revenue growth. Outside of work, Shane is passionate about mentoring emerging professionals in the insurance industry, fostering a culture of continuous learning and development.More...
Nikki Vahling
Auto damage adjuster@Progressive Insurance
Verified
Nikki Vahling is a highly skilled Auto Damage Adjuster at Progressive Insurance Company. Her role involves assessing vehicle damage to determine the cost of necessary repairs and dealing with claims. She has a strong ability to negotiate repair costs with body shops and skillfully handles claims settlements. Nikki's expertise in the insurance industry, coupled with her excellent customer service skills, makes her a valuable asset to the Progressive Insurance team.More...
Malika Lewis
Claims Adjuster@Progressive Insurance
Verified
Malika Lewis is a seasoned Claims Adjuster at Progressive Insurance, where she has expertly managed complex claims for over eight years. Known for her keen analytical skills and empathetic customer service, Malika consistently achieves high customer satisfaction ratings. She played a pivotal role in developing a streamlined claims process that reduced resolution times by 20%, enhancing operational efficiency. Outside of work, Malika is an avid marathon runner and volunteers with local financial literacy programs, reflecting her commitment to community and personal growth.More...
As a Quality Assurance Analyst at Progressive Insurance Corp, Michael Otto has successfully implemented several testing methodologies to ensure the highest quality of software products. He has identified and rectified numerous software bugs, resulting in a significant decrease in customer complaints. His exceptional analytical skills have led to the development of effective strategies that have improved overall system performance. Additionally, he has played a key role in various project deliveries within the stipulated timeframes. His contributions have greatly enhanced the efficiency and reliability of Progressive Insurance Corp's software systems.More...
Emily Leete
Claims Adjuster@Progressive Insurance
Verified
Emily Leete is a seasoned Claims Adjuster, a position she has held with great dedication for a significant period. Emily specializes in evaluating insurance claims by investigating the scene, interviewing claimants and witnesses, and meticulously studying insurance policy coverage. She is exceptionally skilled in negotiating claim settlements and maintaining proper documentation. Emily’s detail-oriented approach and excellent communication skills make her a crucial asset in the insurance sector. Emily gained experience in multiple insurance roles, thereby deepening her understanding of the industry. She holds a Bachelor's degree in Liberal Arts with minors in psychology and sociology and is continually seeking to further enhance her knowledge base to provide the best service to her clients.More...
Jonathan Zepeda
Senior Auto Injury Claims Adjuster@Progressive Insurance
Verified
Jonathan Zepeda is a seasoned auto injury claims adjuster, currently holding the position of Senior Auto Injury Claims Adjuster at Progressive Insurance Company. With over a decade of experience in the insurance industry, Jonathan has gained a reputation for his exceptional ability to manage complex claims, demonstrating a keen understanding of liability and injury evaluation. His excellent negotiation skills, combined with his deep knowledge of medical terminologies, insurance policies, and claim settlement protocols, have made him an integral part of the Progressive Insurance team. Jonathan is also known for his strong commitment to customer service, consistently ensuring fair and speedy claim resolutions for the company's clients.More...
Jennifer Pipkins
IT Manager@Progressive Auto Insurance
Verified
Jennifer Pipkins is an accomplished IT Manager at Progressive Auto Insurance company. She holds over a decade of experience in the IT industry, specializing in project management, application development, and digital transformation. Jennifer has a proven track record of implementing strategic IT solutions that drive operational efficiency and business growth.
Prior to joining Progressive, she held various IT roles where she honed her technical skills and leadership abilities. Jennifer is known for her strong analytical skills, customer-centric approach, and innovative problem-solving abilities. Her ability to manage complex IT projects and lead diverse teams has been instrumental in her successful career at Progressive Auto Insurance.More...
Rachel Fulkerson
Area Sales Design Specialist@TuffShed
Verified
Motivated and analytical self-starter with experience in management, operations and customer relations with the necessary drive to excel in difficult situations & provide efficient solutions. Proven expertise in establishing rapport and trust with current and potential clients in varying areas of business. Possesses strong written and verbal communication with an innate ability to negotiate, make cognitive decisions, and meet deadlines. Proficient in Microsoft Office Suites , varying user interfaces, and multiple restaurant related systems.More...
Evelyn Bourne
Copywriter
Verified
Evelyn Bourne is an accomplished copywriter with a demonstrated history of working in the legal and insurance industries including marketing, and digital media.
She possesses strong skills in content creation, proofreading, and editing, coupled with a keen eye for detail. Her creativity and ability to craft compelling narratives have consistently driven brand engagement and customer conversion for her clients.
Evelyn holds a bachelor's degree in English Literature and has more than ten years of experience. She is a dedicated professional, committed to delivering high-quality content that aligns with brand identities and business objectives.More...
Diane Cervas
Supervisor@Progressive Insurance
Verified
Diane Cervas is a dedicated Supervisor at Progressive Insurance, where she has been leading teams to success for over five years. With a keen eye for detail and a passion for customer service, Diane consistently implements innovative strategies to enhance client satisfaction. She holds a Bachelor's degree in Business Management from the University of Ohio. Outside of work, Diane enjoys hiking and volunteering at local animal shelters.More...
Alexandrea Foster
Claims Adjuster@Progressive Insurance
Verified
Melissa Gill
Customer Care Representative@Progressive Insurance
Verified
Marcy Van Hartesveldt
Claims Adjuster@Progressive Insurance
Verified
Marcy Van Hartesveldt is a seasoned Claims Adjuster at Progressive Insurance, where she has honed her skills in risk assessment and customer service over the past two years. Known for her meticulous attention to detail and empathetic approach, Marcy consistently resolves complex claims efficiently, ensuring client satisfaction and maintaining company integrity. Her innovative problem-solving abilities have led to a 15% increase in claim resolution speed, earning her consistent recognition in the organization. Outside of work, Marcy is passionate about community service, and works as a firefighter locally, has created multiple small businesses that have grown and operated for over 10 years, and is passionate about health and physical fitness, working as a personal trainer and physical fitness coach independently and for numerous organizations.More...
Kristin Cannell
Retiree - former insurance@Progressive Insurance
Verified
Kristin Cannell, a seasoned professional with over 28 years of experience in the insurance industry, recently retired from her role as Litigation Supervisor at Progressive Insurance. Throughout her illustrious career, Kristin was instrumental in driving innovative strategies that significantly enhanced customer satisfaction and operational efficiency. Known for her dynamic leadership and commitment to mentorship, she played a pivotal role in cultivating a culture of excellence within the organization. Now enjoying retirement, Kristin channels her passion for music and the arts in Porto, PortugalMore...
As a Technical Program Manager, I spearhead strategic initiatives for organizations and close the gap between technical and business partners to drive end-to-end strategy, planning, and execution. Currently focused on leading team of direct reports that deliver quality analysis and automation to new product enhancements.
Core Experience
• IT Leadership
• Project Management (CSM)
• Program Management
• Product Owner (A-CSPO)
• Software Delivery & Integration
• Industries: Tech, Insurance, Fintech, and Healthcare.
Toolkit
• Project: Agile (Scrum, Kanban, SAFe), Waterfall
• PM Tools: Azure, Planview AgilePlace, Atlassian suite (JIRA/Confluence), Asana, Wrike,etc.
• CRM & ERP: Salesforce (Lightning, Taskfeed), ACT, EPIC, SAP Ariba, Facets, OracleMore...
National Litigation Bill Review Specialist@Progressive Insurance
Verified
Mackenzie Henry-Hoegler, as the National Litigation Bill Review Specialist at Progressive Insurance Company, is responsible for overseeing the review and analysis of legal bills incurred during litigation processes. Her role involves ensuring that all litigation-related expenses are accurate, reasonable, and comply with the company's billing guidelines. She is also tasked with identifying any potential billing discrepancies or issues and addressing them effectively to minimize financial risks. Her expertise in legal billing, combined with her strong analytical skills and attention to detail, contributes significantly to the company's cost management efforts in litigation.More...
Michelle Cassidy
IT Operations Manager@Progressive Insurance
Verified
IT Manager with almost 30 years of operations and application development experience.More...
With over 15 years of experience in Product, UX Design, and Customer Research, I have a proven track record of creating experiences that drive business outcomes and IMPROVE customer satisfaction.
I am passionate about solving complex problems, leveraging data and insights, and fostering a culture of creativity and collaboration.More...
My name is Marty Moushey, and I bring over 20 years of experience as an educator and fitness professional into the world of digital marketing. Throughout my career, I’ve developed the ability to communicate complex concepts clearly, adapt strategies based on data, and foster meaningful engagement with diverse audiences. Today, I apply those same strengths to create high-performing digital content, optimize marketing funnels, and drive measurable results. My background provides a unique perspective—combining human connection with analytical precision to support business growth through impactful marketing strategies.More...
Jeremy McClintock
Founder & Owner@SnowLock Enterprises, LLC
Verified
Jeremy McClintock is the founder and owner of SnowLock Enterprises, LLC. An entrepreneurial powerhouse, Jeremy has built his career on innovative thinking and strategic problem-solving. He established SnowLock Enterprises with the aim of providing top-tier 3D Printing and Engraving/Etching solutions for everyone. Prior to launching his own company, he gained significant experience in the tech industry, holding various leadership roles in prominent firms. Jeremy’s expertise lies in areas of cybersecurity, business strategy, and technology integration. Jeremy holds a degree in Computer Science and continues to stay ahead of the curve in the rapidly evolving world of technology and digital security.More...
Sherri Killough
Support Engineer Cloud
Verified
Certified AWS Cloud Practitioner , Certified AWS AI Practitioner , recent Certified Cloud Developer graduate from AWS Cloud Institute .More...
Rachel Cranfill
Sales Associate@The Connor Group
Verified
Rachel Cranfill is an accomplished Sales Associate at The Connor Group, a high-performing real estate investment firm. With a background in marketing and sales, Rachel has proven herself to be a valuable asset to her team through her proactive approach and innovative strategies. She possesses a strong understanding of market trends and buyer behaviors which she leverages to drive sales and exceed targets. Rachel's excellent communication and negotiation skills have contributed to her success in building and maintaining strong relationships. She is dedicated to providing exceptional customer service, believing that the key to successful sales lies in understanding and meeting client needs. Rachel holds a degree in Organizational Communications, which has provided her with a solid foundation in sales principles and organizational operations.More...
Dawn Jones
Operations Manager@Second Nature Consulting
Verified
Dawn Jones has demonstrated exceptional leadership skills in her role as a Senior Executive, driving significant growth and profitability for her organization. She possesses strong strategic planning abilities, excellent communication skills and a proven track record in team management. Her expertise in business development and her commitment to fostering a positive work culture have been instrumental in her success. Jones' innovative approach to problem-solving and her adaptability to change make her a valuable asset in any fast-paced, dynamic business environment.More...
Tricia Munsey
Project Manager / Scrum Master@Infinity Academy and Consulting LLC
Verified
Over 30 years professional experience (insurance, technology, finance) through which I have expanded my expertise relating to Agile, Product Management, Project management and delivering using various frameworks (PDLC, SDLC, Waterfall, SAFe, Kanban and Scrum.) I have the right knowledge and tools for most any setting and can easily adapt to deliver the right solutions.
• 9 years in agile roles: Product Owner, Scrum Master, Agility Lead, Product and Agility Transformation leader and trainer
• 7 years in Project Management and Project Delivery
• 25 professional certifications
• Master’s in Organizational Management, with Global ConcentrationMore...
Elizabeth Anderson
Technical Writer@Red Hat
Verified
IT Consultant | Data Narrator | Content Strategy & SEO | Process Analysis & Improvement | Cross functional collaboration instigator, silo breaker.More...
Taylor Ward
Junior UX/UI Designer@Issio
Verified
I am passionate about pursuing a UX/UI role that allows for me to make a positive impact within the community. I really enjoy the idea of working for a company that cares for the environment and the mental health of their users. I aspire to merge my creative abilities with a sense of social responsibility to build something that will challenge the status quo. I have had the opportunity to work in various customer service roles over the past 11 years and am super well versed in customer centric thinking.
I also enjoy rock climbing and surfing in my free time and I am working towards getting my certification in Marine Biology and scuba diving so that I can design products/software for the purpose of Ocean Conservation.More...
Tony Yeoman, as a Solution Architect, is responsible for designing and managing the solution engineering in relation to specific business problems. His role involves bridging the gap between technical and non-technical stakeholders, ensuring the proposed solution aligns with both the technological and business needs of the organization. He is expected to have a strong understanding of the company’s infrastructure, applications, and technologies, and to use this knowledge to develop strategic plans and solutions. Tony's key responsibilities include designing innovative solutions, managing technical resources, and coordinating with other teams to ensure successful project execution. His ultimate goal is to deliver solutions that are efficient, sustainable, and aligned with the company's strategic objectives.More...
Doyle Ray Oakey
Managing Director@Primer Sol Consulting
Verified
Over more than twenty years Dr. Oakey has been instrumental in the global strategy, startup launch, market research, management and technology consulting globally.
Currently he is Strategic Advisor to Space Analytics global non-profit organized to equip governments, commercial clients, NGOs – Non-profits with satellite observation data products, downscaled by physics-informed deep-learning analytics, to enable climate change analyses, enhance environmental services; monitor and manage water resources, predict and therefore mitigate natural and-or the results of anthropogenic effects.
Previously he represented a promising, Asia-based start-up, as Managing Director / VP, Americas marketing a no-code, API-driven, out-of-the-box multiline, omni-channel, distribution, policy administration, and claims system. Supported a global insurer to stand up a unique indexed-based insurance ecosystem that combines remote sensing, geodesics, and a multi-dimensional algorithm to process underwriting and claims in near real-time.
As a management consultant, he has been instrumental in the global strategy, launch, and development of insurers and Insurtech globally such as QBE, Ping An, China Life, Sun Life, Bradesco, DXC and NRI. Further, he continues to advise insurance clients globally today finalizing the international expansion of a leading North America high-net worth insurance company. He continues to advise insurance clients globally supporting their internationalization, distribution and process improvements, and new product development.
Prior to his consulting career, Dr. Oakey was an adjunct faculty member in Business Management, Sociology, Demography, and Anthropology. His dissertation employed unique statistical methods to create a practical model predicting insurance participation rates worldwide, in addition to other academic publications on globally population transition, demographic dynamics, and most recently an application of geoinformatics to small holder insurance in Colombia (https://www.researchgate.nMore...
Nick Jones
Sales/ management/ business owner@Liquid Legends
Verified
Liquid Legends has continued to show consistent growth over the past quarter with a significant increase in sales. Our innovative marketing strategies have successfully attracted new customers, contributing to our overall business expansion. However, we are facing challenges in customer retention and there is a need to invest in customer relationship management. Our focus for the next quarter should be on improving customer service and exploring new market opportunities. We also need to optimize our operational efficiency to increase profitability.More...