Rebecca Moore - Manager, Sales Strategy & Analytics, Lumen Technologies

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Work Background

Coldwell Banker Realty - GundakerBroker-Associate | Team Leader

Jun. 20226235 Mid Rivers Mall Dr., St. Charles MO 63304* Launch and coach a team of professional Realtors. * Build Business Processes and Strategies that attract top talent. * Employ strong interpersonal skills as they frequently engage with clients; friendly, enthusiastic, and reliable. * Effective negotiation; knowing when to hold firm, when to compromise, persuasive and self-assured. * Providing excellent customer service crucial for enhancing customer satisfaction and fostering repeat business. * Proficient communication skills. * Attention to detail; essential for improving customer satisfaction and encouraging repeat business. * Problem-solving skills; enhancing customer satisfaction and encouraging repeat business. * Strong Networking abilities; generating sales leads and cultivating client connections.

Lumen TechnologiesSales Strategy Manager

Oct. 2019 - Nov. 2023Remote* Launch an Agile Methodology driven data infrastructure development team tasked with creating the data infrastructure across the entire sales organization. * Supervising the launch of sales reporting infrastructure project. * Introducing a company-wide Sales Scorecard for Sales Team management with specific objective to replace subjective performance improvement plans with data-driven performance improvement plans. * Providing qualitative data and Executive-Facing Insights using Power BI dashboards, Anaplan integration, managing integrity of data infrastructure. * Managed implementation of Einstein AI across the organization as the Product Manager partnering with Salesforce.com staff through Agile Methodology.

Keller Williams Realty, Inc.Broker-Associate

Mar. 2017 - Jun. 2022Chesterfield, Missouri* Employ strong interpersonal skills as they frequently engage with clients; friendly, enthusiastic, and reliable. * Effective negotiation; knowing when to hold firm, when to compromise, persuasive and self-assured. * Providing excellent customer service crucial for enhancing customer satisfaction and fostering repeat business. * Proficient communication skills. * Attention to detail; essential for improving customer satisfaction and encouraging repeat business. * Problem-solving skills; enhancing customer satisfaction and encouraging repeat business. * Strong Networking abilities; generating sales leads and cultivating client connections.

Lumen TechnologiesSenior Manager Sales Operations

Jan. 2017 - Oct. 2019* Leading a team of business analysts supporting three teams across two Alliances routes to market. * Serving as a trusted advisor to two Vice Presidents of Sales in CenturyLink's Alliances organization, offering operational business support including tool selection, process integration, and implementation of next-generation systems/reporting. * Handling quota, productivity, and OPEX management. * Leadership team member involved in implementing a partner program for two new teams within Alliances. * Focusing heavily on enhancing business results, sales process excellence, and organizational change management. * Conducting Sales Enablement and Training, implementing Best Practice Processes, maintaining the Rhythm of the Business, and overseeing Go-to-Market Planning and Execution. * Assisting with Integration management and related re-organization efforts in 2015, 2016, and 2017. * Leading a team of business analysts supporting multiple teams within SSO and Alliances organizations. * Acting as a trusted advisor to the Vice President of Sales at CenturyLink's SSO and Alliances organizations, offering operational business support such as tool selection, process integration, and implementing next-generation systems and reporting (with a focus on quoting, CRM, and dashboards). * Part of the leadership team involved in establishing a partner program for two new teams within Alliances. * Focused on enhancing business outcomes, sales process efficiency, and managing organizational change. * Handling MBO compensation plan administration, setting quotas, and overseeing productivity. * Driving Sales Enablement and Training initiatives. * Implementing Best Practice Processes. * Participating in Go-to-Market Planning and Execution. * Successfully rolled out MS Teams for the organization. * Boosted production efficiency by 95% and enhanced sales reporting accuracy through PowerBI implementation. * Contributed to Integration management and reorganization efforts 2017 and 2018.

Lumen TechnologiesSales Operations Manager

Jan. 2015 - Jan. 2017Remote* Two Time Outstanding Performer Award Winner * Leading a team of business analysts supporting three teams across two Alliances routes to market. * Serving as a trusted advisor to two Vice Presidents of Sales in CenturyLink's Alliances organization, offering operational business support including tool selection, process integration, and institutionalization of next-generation systems and reporting (with a focus on quoting, CRM, and dashboards). * Handling quota setting, productivity management, and OPEX management. * Being a part of the leadership team involved in implementing a partner program for two new teams within Alliances. * Focusing heavily on enhancing business results, sales process excellence, and organizational change management. * Conducting Sales Enablement and Training, implementing Best Practice Processes, maintaining the Rhythm of the Business, and overseeing Go-to-Market Planning and Execution. * Assisting with Integration management and related re-organization efforts in 2015 and 2016.

Construction Compass LLCOperations Leader

Oct. 2014United StatesOverseeing Company Operations: * Utilizing the EOS Operating System to manage day-to-day functions. * Developing and implementing business strategies and plans. * Setting performance goals and growth targets. * Establishing policies to promote company culture and vision. * Leading and motivating employees for optimal performance. * Analyzing performance through data and metrics. * Reporting important matters to the CEO. * Assisting in fundraising and expansion activities. * Managing partner and vendor relationships. Managing Go-To-Market Marketing: * Implementing marketing strategies on social media, inbound, and the website. * Utilizing Hubspot for marketing assets. Supervising Financial Operations: * Handling accounting tasks like payables, receivables, and payroll. * Conducting monthly account reviews and reconciliation. * Preparing financial statements and managing budgets. * Ensuring financial compliance and making strategic financial decisions. * Recommending process and efficiency improvements. Overseeing Human Resources (HR) and Talent Management: * Handling hiring and onboarding processes. * Developing talent through training programs. * Improving retention rates and fostering a positive culture. * Driving productivity and growth through effective people strategies. * Managing employee benefit programs and organizational structure. * Planning for succession and managing change effectively. * Staying updated on industry trends and employment laws. * Evaluating human capital strategies for effectiveness and advocating for necessary changes.

Real Estate CompassBroker

Oct. 2014 - Mar. 2017* Employ strong interpersonal skills as they frequently engage with clients; friendly, enthusiastic, and reliable. * Effective negotiation; knowing when to hold firm, when to compromise, persuasive and self-assured. * Providing excellent customer service crucial for enhancing customer satisfaction and fostering repeat business. * Proficient communication skills. * Attention to detail; essential for improving customer satisfaction and encouraging repeat business. * Problem-solving skills; enhancing customer satisfaction and encouraging repeat business. * Strong Networking abilities; generating sales leads and cultivating client connections.

Lumen TechnologiesChief of Staff

Jan. 2014 - Jan. 2015Remote* Circle of Excellence Honoree * Collaborates directly with the Area Vice President of Sales in the West region to offer operational business support, including tool selection and process integration, implementing next-generation systems, and enhancing reporting (with a focus on quoting, CRM, and dashboards). * Manages Quota Setting and Productivity. * Oversees OPEX Management. * Places a strong emphasis on enhancing business outcomes, sales process efficiency, and organizational change management. * Handles Sales Operations and Enablement. * Manages the Rhythm of the Business. * Leads Go-to-Market Planning and Execution.

Lumen TechnologiesRevenue Recognition Analyst

Oct. 2012 - Jan. 2014Louisiana, United States* Delivered precise and timely sales reports crucial for revenue projections and compensation planning. * Provided analytical assistance to over 450 users of the shared reports and promptly addressed their inquiries. * Compiled, verified, and distributed Booking/Renewals/Debooks data. * Contributed to refining procedures, troubleshooting existing processes in automated systems within Microsoft Excel and/or Access.