Karina Rojas

LATAM Benefits Program Manager @Intel Corporation

HRHR consultantCall CenterAppointment SetterCall Center SupervisorCustomer ServiceCustomer Success ManagerCase ManagerCustomer Care SpecialistService Quality ManagerComplaint Resolution SpecialistAssistantAdministrative AssistantPersonal AssistantExecutive AssistantProject CoordinatorTranslatorInterpretation SpecialistBilingual Communications SpecialistAdministrative Specialist🗿 HRHR Analyst

With over 16 years of extensive experience in Contact Center and Support Center operations, I bring a wealth of knowledge and expertise in managing fast-paced environments and diverse cultural settings. My career includes more than 12 years of successful people management, where I have honed my skills in leading teams to achieve exceptional performance and customer satisfaction. I have a proven track record in project management, excelling in forecasting and scheduling to ensure optimal resource allocation and efficiency. My problem-solving abilities are underpinned by strong data analysis and reporting skills, enabling me to make informed decisions and drive continuous improvement. In addition to my operational expertise, I possess significant experience in interviewing and recruitment, ensuring that I can attract and retain top talent to build high-performing teams. I am also trained in Power BI and Scrum/Agile methodologies, which have equipped me with the tools to enhance data visualization and implement agile practices effectively. My professional journey is characterized by a commitment to excellence, adaptability, and a strategic approach to overcoming challenges and achieving organizational goals.

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Work Background

Latin America Health and Wellness Benefit Program Manager

Intel CorporationLatin America Health and Wellness Benefit Program Manager

HR Benefits Operations Manager

AmazonHR Benefits Operations Manager

Aug. 2021 - Jun. 2023

Benefits Administrator

The Coca-Cola CompanyBenefits Administrator

Dec. 2018 - Jun. 2021Costa Rica

Manager Customer Service

AmazonManager Customer Service

Nov. 2016 - Dec. 2018

IT Supervisor II

Hewlett Packard Costa RicaIT Supervisor II

Mar. 2013 - Nov. 2016

Team Manager

Convergys Costa RicaTeam Manager

May. 2012 - Mar. 2013San Jose

Quality Analyst

avVenta WorldwideQuality Analyst

Dec. 2011 - Apr. 2012Heredia

Team Manager

SYKES Costa RicaTeam Manager

Sep. 2007 - Dec. 2011Heredia

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