With over 16 years of extensive experience in Contact Center and Support Center operations, I bring a wealth of knowledge and expertise in managing fast-paced environments and diverse cultural settings. My career includes more than 12 years of successful people management, where I have honed my skills in leading teams to achieve exceptional performance and customer satisfaction.
I have a proven track record in project management, excelling in forecasting and scheduling to ensure optimal resource allocation and efficiency. My problem-solving abilities are underpinned by strong data analysis and reporting skills, enabling me to make informed decisions and drive continuous improvement.
In addition to my operational expertise, I possess significant experience in interviewing and recruitment, ensuring that I can attract and retain top talent to build high-performing teams. I am also trained in Power BI and Scrum/Agile methodologies, which have equipped me with the tools to enhance data visualization and implement agile practices effectively.
My professional journey is characterized by a commitment to excellence, adaptability, and a strategic approach to overcoming challenges and achieving organizational goals.More...