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Work Background
Bristol West Insurance GroupSr. Medpay/PIP Claims Adjuster
Dec. 2012Lake Mary, Florida• Reduced loss ratio through fair, thorough and prompt processing of daily claims. • Investigated assigned cases by interviewing claimants, medical specialists and attorneys to confirm coverage, determine liability and identify subrogation rights in order to establish the validity of claims and reduce fraud. • Negotiated and paid special damages and legal demands within authorized limits – trained in settlement offers.
21st Century InsuranceBilingual Sr. Customer Service Representative
May. 2008 - Dec. 2012Lake Mary, Florida• Provided accurate and timely information in response to customer inquiries and built customer loyalty by placing follow-up calls when product issues were reported. • Formulated and enforced Service Center policies, procedures and quality assurance measures while developing collaborative relationships across departments. • Proactively informed and referred customers about cross-selling opportunities of affiliated products.
21st Century InsuranceBilingual Sales Representative
Nov. 2007 - Apr. 2008Lake Mary, Florida• Gathered data from customers to generate accurate quotes and educated them regarding coverage and cost in order to aid in the selection of the most appropriate coverage. • Bound applicants to auto insurance policies and referred qualified customers to other cross-selling opportunities while adhering to prescribed procedures and underwriting standards.
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