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Work Background
CR Fence and RailChief Operating Officer
Jan. 2024 - Jul. 2024As COO at CR Fence & Rail, I collaborate closely with the CEO to define and drive the strategic vision and operational strategies of the company, fostering significant organizational growth. I spearhead comprehensive annual operations planning and performance management systems, translating strategic visions into actionable growth steps. I enhance company operations through rigorous analysis and optimization of internal processes, significantly boosting efficiency and cutting costs. This includes aggressive management of capital investments and expenses to consistently meet or exceed company expectations for profitability and growth. I lead the eCommerce operations and launched a fencing installation business in the United States. This new venture leverages our manufacturing strengths in fencing products and handrails, providing vertical integration that enhances our competitiveness in the market, while delivering superior products at better costs. Additionally, I oversee a multinational team with members based in India, the Philippines, and the US, coordinating collaboration across these diverse teams and time zones. This international management role has sharpened my ability to integrate cross-cultural communications and operational strategies, ensuring seamless interactions and unified business objectives. Under my leadership, we have cultivated a highly inclusive culture that elevates team member engagement and productivity. I manage all aspects of the talent lifecycle, from recruiting and onboarding to professional development and retention, while maintaining strict compliance with national and local regulations to safeguard the company’s operations. Through strategic oversight and a focus on operational excellence, I have positioned CR Fence & Rail to tackle future challenges and opportunities effectively.
SpiritDog TrainingProject Manager to Director of Operations
Nov. 2022 - Nov. 2023RemoteKey Responsibilities: I directed diverse, cross-functional teams in marketing, web development, HR, sales, and operations across global locations. Oversaw social media strategy and execution, media production for YouTube channel and course materials, website development, maintenance, and monitoring. Supervised a diverse, international team comprising web developers, marketers, and canine training experts, spread across various global locations, including the United States, Canada, Ukraine, Costa Rica, Indonesia, and Brussels. Acted as pivotal liaison, evaluated success metrics with multiple stakeholders, including business owner, training team, marketing, video production, and web development teams. Key Deliverables: • Identified and selected the most feature-rich tools while conducting extensive research. • Met demands of a thriving eLearning ecosystem while pioneering corporate shift from manual project management to implementation of Trello and other time and resource-saving tools and processes. • Advanced solutions, identifying specific business requirements, aligning product offerings accordingly, and implementing Google Workspace for email and data storage. • Governed intricacies of conceiving, crafting, and deploying more than 12 email campaigns annually, each yielding over $60K in revenue. • Ensured a seamless migration for more than 160K active email recipients and current students by executing strategic transition of entire email marketing strategy from ActiveCampaign to Klaviyo. • Led all aspects of process optimization initiatives during new site development to enhance website performance while minimizing reliance on additional plugins.
Henry Eli Real EstateOwner | Broker
Jul. 2017 - Nov. 2022Orlando, FL, United States• Achieved over $42M in sales over seven years after opening and growing the company through strategic deal-making, business-building acumen, and driving brand awareness. • Specialized in luxury custom home construction, identifying land opportunities, marketing properties and supervising the design, construction, and delivery of multi-million-dollar homes in Central Florida.
Keller Williams Realty, Inc.Realtor
Oct. 2015 - Jul. 2017Winter Park, FL• Achieved Rookie of the Year" for the Keller Williams Winter Park Office in 2016.
MicrosoftStore Manager
Oct. 2011 - Oct. 2015• Instrumental in opening 18 stores in Florida which included, public relations, community outreach, hiring, staffing, grand openings, executing product launches, and ensuring operational excellence after opening.
• Achieved aggressive goals at The Florida Mall, resulting in $9.2M in sales in FY'13, achieving 155% to budget. Triggered a 4% increase in YoY sales for FY'14 while driving an 11% increase in B2B sales to the prior year.
• Utilized strong partnership with Verizon and AT&T to provide a consistent experience within Florida for both domestic and international customers.
• Employed strong subject matter expertise to serve in Market Operations. Championed and supported the Market Manager in operational and compliance initiatives throughout 18 stores. • Proud recipient of the 2014 Circle of Excellence Platinum Club award, the only store manager to receive this award out of 80 leaders. • Took strategic steps to build and sustain a culture of compliance and operational excellence, evidenced by internal audit scores state-wide.
Apple Inc.Store Leader
Jun. 2008 - Oct. 2011• Championed successful strategies to drive a rapid increase in top-line sales growth from $29M to $40M+ annually.
• Provided steadfast leadership to a team of 8 managers, four leads, and a 120-member multi-line sales team, inspiring them to meet and exceed expectations.
• Improved productivity and efficiency by streamlining the hiring process of five independent stores into one cohesive, collaborative approach.
• Led the initiative to increase headcount by 200 employees hired during the summer of 2010 and ensured sustainable and effective recruiting, hiring, and training processes for those five stores in the D.C. Metro Market.
• Conceptualized, developed, and deployed cohesive manager training for the 32 Mid-Atlantic Region stores; partnered with the corporate training team to improve the existing process to provide exceptional training experiences for new managers.
Banana RepublicGeneral Manager
May. 2006 - Jun. 2008• Directed strategic merchandising efforts to maximize sales in two locations – resulted in increasing business by 7.7% or $3 million in Petites over previous year, and 6% or $14.5 million overall increase for the main store.
• Developed a culture of communication and feedback between the merchandising, visual and customer service teams to maximize on opportunities to increase sales and customer service in both locations.
• Compiled feedback from sales teams and communicated with corporate buying teams to ensure proper scope and depth of product was available to appeal to the customer we were seeing in our stores.
• Performed payroll planning and staffing in compliance with budgetary and store operational guidelines; responsible for driving district wide bottom line growth by managing payroll for 10 stores in the D.C. area; Served as Training Store for the District.
Walt Disney WorldManager
Sep. 2001 - May. 2006• Drove business objectives in 9 locations by managing a staff of over 450 associates, coordinators and leads in a collective bargaining environment.
• Led team to produce and implement effective business strategies – directly resulted in achieving operating objective of over $74 million in FY 2006.
• Served as Merchandise Duty Manager acting as primary liaison between all other lines of business within the park.
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