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Work Background
Frater SM AgencyDirector
Feb. 2024Manchester, England, United Kingdom
GC Business Growth HubSkills Coach
Sep. 2022 - Aug. 2023Manchester, England, United KingdomProviding Support to SMEs in various ways and ensuring all possible training needs are met for their staff, in turn, making their employees more suited to the role, and more efficient in their positions Providing more value for money with each individual employee.
SWM InternationalFront Desk
May. 2022 - Sep. 2022England, United Kingdom
CapitaCustomer Experience Manager
Oct. 2020 - Sep. 2022RemoteI have a wonderful opportunity at Capita working remotely for one of the, probably, busiest campaigns. Being a Customer Experience Manager provides me with an opportunity to start again in a different sector and give my all to this new opportunity. With my previous experience I have no doubt I will be successful and manage to progress up the ladder through hard work and determination and to also ensure the team I work in will always be the highest performing team there is. I have a drive to ensure everyone around me succeeds and not just myself.
Route Systems LTDHead of Sales and Business Development
Dec. 2019 - Mar. 2020Trafford Park, England, United KingdomHave it done your way - Our services can be adapted quickly and efficiently to your requirements. Tell us what you need, and we will do our best to make sure that you get it.
Benefit from our Independence - We make our own decisions on all aspects of business, without having to refer to other offices. Our customer is able to deal directly with the people that decide RSL policy.
It's easy to deal with RSL - On receipt of the smallest piece of information by phone, email or fax, we begin to build a fully comprehensive file for each individual consignment. There are no forms for you to complete, just talk to us about your requirements, and leave the rest to us.
We like to keep it simple - We pride ourselves on doing the simple things well. If we say we will ring you back, we will ring you back. If you ask for information, you will get it.
Be confident that your freight is being cared for - Every file is checked and updated every day. Your cargo is tracked through every stage of transit.
24/7 Cover and assistance - Our office telephone is diverted to a mobile during out of hours, weekends and holiday periods. Remote computer capability allows full access to our internal systems and information archive at all times.
Let us keep a note of your special requirements - Our database can record any specific opening hours, contact names, phone numbers etc. and flag these up for future use on repeat shipments.
Be better equipped to compete - If you are looking to break in to a new market, let us provide you with information on freight rates, services and transit times. Role Finished due to initial Lockdown
Career BreakFull-time parenting
Jul. 2014 - Aug. 2018My Son was born and I was financially in a position to take some time out of work to spend time with my Son before he went to school. Had a handful of private clients for business consulting in the middle of this and also studied at Open University to keep myself mentally active.
O2 (Telefónica UK)Call Center Manager
Jun. 2013 - Jun. 2014Manchester, England, United Kingdomleading and managing a team of highly trained business sales people. Operations and Sales management of the call centre to make sure business is growing and the team remained motivated to achieve maximum efficiency. Disciplinary procedures had to be followed through the call centre from my self, also, upon arriving into the team, within 2 months I ensured the company target was hit that wasn't hit in the 12 months prior to my arrival within the company.
Wow KitchensCompany Owner
Oct. 2010 - Jun. 2013Manchester, England, United KingdomA kitchen manufacturing company operating out of initially 1 warehouse/showroom in Dukinfield, Tameside. Dealing with start to finish service of measurements to fitting of quality, high end kitchens. Responsible for logistics, booking appointments for initial measurements and fitters with liason with other company's on new builds to ensure customer timescales are adhered to.
TeleTechOperations Manager
Jan. 2008 - Sep. 2010Manchester, England, United KingdomDuring my time as the contact center operations manager, within the customer service telecommunications sector, I was responsible for 200/250FTE Including of which were 6 team managers ensuring all KPI's and adherence were kept to and met company targets for the client. During the time of service with this Outsourced company I was present for the Shop Direct negotiations to bring on board a brand new multi million pound client.
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