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Work Background
Product Manager
NuveiProduct Manager
Nov. 2024</> Building and maintaining fintech products roadmaps (web & mobile) </> Sync front-end & back-end solutions between an international product managers team for interconnected global products </> Competitors market research and decision making </> Technical, GAP and SWOT analysis </> International stakeholders management </> Back-end / front-end / integration teams coordination </> Requirements gathering </> Requirements elicitation </> Technical story writing </> Preparing release notes
Senior Business Analyst
Financial Times SofiaSenior Business Analyst
Mar. 2019 - Nov. 2024Bulgaria</> Requirements elicitation </> Assisting the development process in order to ensure quality and timely delivery </> End-to-end / acceptance integration scenario building and testing </> Building solution proposals for new systems </> Payment and Financial optimisation analysis and consulting </> ERP integration and optimisation consulting </> Gap analysis preparation </> Functional / Non functional requirements definition </> UML process charts </> Wireframes </> Getting deep understanding of the product and market </> Using strong communication and leadership skills </> Apply proficiency in agile methodologies </> Defining the product backlog </> Making decisions on feature prioritizations </> Ensuring that the development team builds features aligned with business goals </> Acting as a bridge between stakeholders, development teams, and other relevant parties Technologies, Skills & Systems needed: API architecture, Databases, RedShift, Java, Magic, Jason, JavaScript, HTML, Kubernetes, Sales Force, Zuora, Archimedes, SQL, Liquid, UML, Jira, Confluence, GitHub, SWAGER, Coda, AI (ChartGPT/Gemini), etc. Focus of the projects: Products conception and set up in an ERP system, financial and fiscal management, Subscription models and reporting, mostly back-end systems created for the benefit of various internal corporate users as well as some customer facing ones. I was also involved and leading BA for some parts of a migration program to migrate subscriptions, new sign-up, reports, financials, customer care and all back-end administration and overall subscription models from an obsolete Magic based in-house-built tool towards the "New World" - API and dynamic DB based architectures and Java dominated technology stack. Stakeholders management was crucial to ensure effective and well paced two-way communication with developemnt and delivery leads teams in a hybrid "scrum-ban" organised projects and programs.
Requirements Engineer / Business Analyst / Proxy Product Manager
EndavaRequirements Engineer / Business Analyst / Proxy Product Manager
May. 2016 - Mar. 2019Sofia, Bulgaria</> Analysing, eliciting & documenting the functional expectations of a software/web product </> Product backlog building & management </> Develop & propose functional designs </> UI wireframes & mock ups </> Backend & Frontend story writing & UML flow charts development </> SCRUM ceremonies & Agile systems development </> Performing researches, analysing benchmarks, understanding of enterprise architecture, describing data flows, holding interviews & workshops </> Getting deep understanding of the product and market </> Using strong communication and leadership skills </> Apply proficiency in agile methodologies </> Defining the product backlog </> Making decisions on feature prioritizations </> Ensuring that the development team builds features aligned with business goals </> Acting as a bridge between stakeholders, development teams, and other relevant parties Technologies, Skills & Systems needed: Salesforce.com Administration · Automation · Gherkin · Postman API · JavaScript · Swagger API · HTML · Web Services API · SQL · Application Programming Interfaces (API) · Cucumber · Databases · Java · Front-End · Mockups · Wireframing, etc. Focus of the projects: Project of end-to-end conception and creation of various products for different spheres like banking, job search, insurance, etc. Front-end as well as back-end requirements gathering, modelling, wire-framing of front-end functionality and structures, as well as back-end API architectural development. Analysing and arranging the back log of the projects by MVP/Post-MVP parts and functional/non-functional requirements definition. Organising and assisting engineering and project management teams to work alongside business stakeholders in a Scrum, sprints structured environment.
Cloud Technical Support Team Leader
Ingram Micro CloudCloud Technical Support Team Leader
Aug. 2015 - Apr. 2016Bulgaria</> Operations management supporting tasks </> KPIs achievement & efficiency in the day to day operations; </> Interactions monitoring and reporting; </> Processes & team performance improvement; </> Development of relationships & communication with internal/external units. </> People & WFM Management </> Performance reviews & team meetings; </> Prepare and implement staffing plans & schedules; </> Manage internal/external escalations. </> Project / Change management </> Processes optimization & projects deployment; </> Monitoring, corrective actions implementation & escalation </> Decision making
Real Time Analyst - Google Apps for Work
Sutherland Global ServicesReal Time Analyst - Google Apps for Work
Apr. 2014 - Jul. 2015Sofia, Bulgaria</> Create and maintain reports necessary to manage the operations </> Compile and maintain daily reports summarizing the prior days’ activity or cumulative activity </> Daily Scoreboard, measuring current progress versus a monthly goal </> Activity Report, summarizing day-by-day information </> Aging Reports, showing how agents are working through inquiries </>List Detail Reports, providing snapshot of sets of inquiries giving overall picture of the program looking at various metrics over different slices of time </> Develop best practices to insure measurable consistency amongst accounts </> Create Ad-Hoc reports per the direction of Divisional AVP, Program Managers, and clients and account for them
Google Enterprise Consultant - BA Support
SutherlandGoogle Enterprise Consultant - BA Support
Jul. 2013 - Apr. 2014Sofia, Bulgaria</> Analyse & identify billing & account issues, perform business applications & process tests </> Configure devices to cloud computing business tools platform (Android, Blackberry, iPhone, Windows Mobile, etc.) </> Mail server migration / administration, cloud storage & data maintenance </> Create simple web sites using templates & set up calendar, shared file storage, office tools </> Update transactional & customer data
Forecasting Analyst
IBMForecasting Analyst
Apr. 2013 - Jun. 2013Sofia, Bulgaria</> Collect, validate and analyze financial & resource data, to build accurate annual, quarterly, monthly and daily forecasts using valid historical patterns </> Provide performance breakdowns aiming at increasing productivity using workforce management software, analysis tools and spreadsheets </> Maintain & update the workforce management tool with statistical data to ensure accurate forecasts </> Driving change initiatives and advance planning of resources in order to balance financial cost and business needs through constant coordination with ops managers
CSR & Stand-in Business Analyst
IBMCSR & Stand-in Business Analyst
Oct. 2011 - Mar. 2013Sofia, Bulgaria</> Operations data, resource & workforce management in a timely and quantitative manner </> Forecasting specialist's assistant </> Optimize operational costs by providing first level technical diagnosis and if necessary issue only crucial spare parts </> Refer the problem to specialist software and hardware skill groups or if necessary send a technical expert to the customer premises
Business Administrator and Accountant
Adeco International JSCBusiness Administrator and Accountant
May. 2010 - Sep. 2011Lille Area, France</> Monitoring of financial transactions and executing internal supplies control </> Market studies and negotiations with foreign partners and potential clients </> General accounting tasks, managing customs declaration procedures
Accountant
Stoilovi Consult Ltd.Accountant
Jul. 2008 - Aug. 2008Pernik, Bulgaria</> Development of annual income statements and balance sheets </> Accounting software initiation </> Daily invoicing and monthly closing </> Manage supplies (alimentary for the kitchen, cleaning for the hygiene dept., office consumables)
Hotel Administrator
Louvre HotelsHotel Administrator
Jul. 2006 - Sep. 2011Lille Area, France</> Daily and weekly cash flow reports update </> Customers reception, cash & facilities management </> Elaborate & manage night shift personnel’s hourly schedule, training the new staff
Scientific study assistant
CNRSScientific study assistant
Jun. 2006 - Jul. 2006Lille Area, FranceResearch and publications analysis assistant on a scientific study aiming to evaluate the environmental damage caused by industry to the French North-Atlantic coast. Tutor: Mrs Valérie Deldrève, PhD in Environmental Sociology (currently scientific researcher in IRSTEA, Bordeaux, France)
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