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Work Background
NuveiProduct Manager
Nov. 2024</> Building and maintaining fintech products roadmaps (web & mobile)
</> Sync front-end & back-end solutions between an international product managers team for interconnected global products
</> Competitors market research and decision making
</> Technical, GAP and SWOT analysis
</> International stakeholders management
</> Back-end / front-end / integration teams coordination
</> Requirements gathering
</> Requirements elicitation
</> Technical story writing
</> Preparing release notes
Financial Times SofiaSenior Business Analyst
Mar. 2019 - Nov. 2024Bulgaria</> Requirements elicitation </> Assisting the development process in order to ensure quality and timely delivery </> End-to-end / acceptance integration scenario building and testing
</> Building solution proposals for new systems
</> Payment and Financial optimisation analysis and consulting
</> ERP integration and optimisation consulting
</> Gap analysis preparation
</> Functional / Non functional requirements definition
</> UML process charts
</> Wireframes
</> Getting deep understanding of the product and market
</> Using strong communication and leadership skills
</> Apply proficiency in agile methodologies
</> Defining the product backlog
</> Making decisions on feature prioritizations
</> Ensuring that the development team builds features aligned with business goals
</> Acting as a bridge between stakeholders, development teams, and other relevant parties Technologies, Skills & Systems needed:
API architecture, Databases, RedShift, Java, Magic, Jason, JavaScript, HTML, Kubernetes, Sales Force, Zuora, Archimedes, SQL, Liquid, UML, Jira, Confluence, GitHub, SWAGER, Coda, AI (ChartGPT/Gemini), etc. Focus of the projects:
Products conception and set up in an ERP system, financial and fiscal management, Subscription models and reporting, mostly back-end systems created for the benefit of various internal corporate users as well as some customer facing ones. I was also involved and leading BA for some parts of a migration program to migrate subscriptions, new sign-up, reports, financials, customer care and all back-end administration and overall subscription models from an obsolete Magic based in-house-built tool towards the "New World" - API and dynamic DB based architectures and Java dominated technology stack. Stakeholders management was crucial to ensure effective and well paced two-way communication with developemnt and delivery leads teams in a hybrid "scrum-ban" organised projects and programs.
EndavaRequirements Engineer / Business Analyst / Proxy Product Manager
May. 2016 - Mar. 2019Sofia, Bulgaria</> Analysing, eliciting & documenting the functional expectations of a software/web product
</> Product backlog building & management
</> Develop & propose functional designs
</> UI wireframes & mock ups
</> Backend & Frontend story writing & UML flow charts development
</> SCRUM ceremonies & Agile systems development
</> Performing researches, analysing benchmarks, understanding of enterprise architecture, describing data flows, holding interviews & workshops
</> Getting deep understanding of the product and market
</> Using strong communication and leadership skills
</> Apply proficiency in agile methodologies
</> Defining the product backlog
</> Making decisions on feature prioritizations
</> Ensuring that the development team builds features aligned with business goals
</> Acting as a bridge between stakeholders, development teams, and other relevant parties Technologies, Skills & Systems needed: Salesforce.com Administration · Automation · Gherkin · Postman API · JavaScript · Swagger API · HTML · Web Services API · SQL · Application Programming Interfaces (API) · Cucumber · Databases · Java · Front-End · Mockups · Wireframing, etc. Focus of the projects:
Project of end-to-end conception and creation of various products for different spheres like banking, job search, insurance, etc. Front-end as well as back-end requirements gathering, modelling, wire-framing of front-end functionality and structures, as well as back-end API architectural development.
Analysing and arranging the back log of the projects by MVP/Post-MVP parts and functional/non-functional requirements definition.
Organising and assisting engineering and project management teams to work alongside business stakeholders in a Scrum, sprints structured environment.
Ingram Micro CloudCloud Technical Support Team Leader
Aug. 2015 - Apr. 2016Bulgaria</> Operations management supporting tasks
</> KPIs achievement & efficiency in the day to day operations;
</> Interactions monitoring and reporting;
</> Processes & team performance improvement;
</> Development of relationships & communication with internal/external units. </> People & WFM Management
</> Performance reviews & team meetings;
</> Prepare and implement staffing plans & schedules;
</> Manage internal/external escalations. </> Project / Change management
</> Processes optimization & projects deployment;
</> Monitoring, corrective actions implementation & escalation </> Decision making
Sutherland Global ServicesReal Time Analyst - Google Apps for Work
Apr. 2014 - Jul. 2015Sofia, Bulgaria</> Create and maintain reports necessary to manage the operations
</> Compile and maintain daily reports summarizing the prior days’ activity or cumulative activity
</> Daily Scoreboard, measuring current progress versus a monthly goal
</> Activity Report, summarizing day-by-day information
</> Aging Reports, showing how agents are working through inquiries
</>List Detail Reports, providing snapshot of sets of inquiries giving overall picture of the program looking at various metrics over different slices of time
</> Develop best practices to insure measurable consistency amongst accounts
</> Create Ad-Hoc reports per the direction of Divisional AVP, Program Managers, and clients and account for them
SutherlandGoogle Enterprise Consultant - BA Support
Jul. 2013 - Apr. 2014Sofia, Bulgaria</> Analyse & identify billing & account issues, perform business applications & process tests
</> Configure devices to cloud computing business tools platform (Android, Blackberry, iPhone, Windows Mobile, etc.)
</> Mail server migration / administration, cloud storage & data maintenance
</> Create simple web sites using templates & set up calendar, shared file storage, office tools
</> Update transactional & customer data
IBMForecasting Analyst
Apr. 2013 - Jun. 2013Sofia, Bulgaria</> Collect, validate and analyze financial & resource data, to build accurate annual, quarterly, monthly and daily forecasts using valid historical patterns
</> Provide performance breakdowns aiming at increasing productivity using workforce management software, analysis tools and spreadsheets
</> Maintain & update the workforce management tool with statistical data to ensure accurate forecasts
</> Driving change initiatives and advance planning of resources in order to balance financial cost and business needs through constant coordination with ops managers
IBMCSR & Stand-in Business Analyst
Oct. 2011 - Mar. 2013Sofia, Bulgaria</> Operations data, resource & workforce management in a timely and quantitative manner
</> Forecasting specialist's assistant
</> Optimize operational costs by providing first level technical diagnosis and if necessary issue only crucial spare parts
</> Refer the problem to specialist software and hardware skill groups or if necessary send a technical expert to the customer premises
Adeco International JSCBusiness Administrator and Accountant
May. 2010 - Sep. 2011Lille Area, France</> Monitoring of financial transactions and executing internal supplies control
</> Market studies and negotiations with foreign partners and potential clients
</> General accounting tasks, managing customs declaration procedures
Stoilovi Consult Ltd.Accountant
Jul. 2008 - Aug. 2008Pernik, Bulgaria</> Development of annual income statements and balance sheets
</> Accounting software initiation
</> Daily invoicing and monthly closing
</> Manage supplies (alimentary for the kitchen, cleaning for the hygiene dept., office consumables)
Louvre HotelsHotel Administrator
Jul. 2006 - Sep. 2011Lille Area, France</> Daily and weekly cash flow reports update
</> Customers reception, cash & facilities management
</> Elaborate & manage night shift personnel’s hourly schedule, training the new staff
CNRSScientific study assistant
Jun. 2006 - Jul. 2006Lille Area, FranceResearch and publications analysis assistant on a scientific study aiming to evaluate the environmental damage caused by industry to the French North-Atlantic coast. Tutor: Mrs Valérie Deldrève, PhD in Environmental Sociology (currently scientific researcher in IRSTEA, Bordeaux, France)
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