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Work Background
AMPRO Power SystemsChief Executive Officer
Mar. 2021 - Jan. 2025Brush Prairie, Washington, United StatesEstablished a startup business by developing a comprehensive business plan, cultivating strong vendor relationships, creating effective marketing strategies, and implementing efficient operational processes. Led a team of up to five multi-functional employees, overseeing human resources operations—including payroll, recruitment, and employee relations—and developing and implementing company policies to ensure compliance with employment, OSHA, DOT, and construction laws/regulations. Managed a vehicle fleet by assessing asset maintenance records and life cycles to determine optimal replacement timing and sourcing vendors to ensure that proper repairs are completed. Developed and implemented an efficient inventory management system, sourcing cost-effective materials to optimize stock levels and reduce operational costs, while leveraging QuickBooks and other accounting software to oversee daily bookkeeping and ensure financial accuracy.
AHA Mobile Repair and Fleet ServicesVice President/Co-Owner
Jul. 2018 - Nov. 2024Brush Prairie, Washington, United StatesLed a team of seven cross-functional employees, overseeing human resources functions—including payroll, recruitment, and employee relations—while ensuring compliance with employment laws and safety standards and fostering a positive work environment. Coordinated technician schedules, managed customer communications, scheduled appointments, assigned tasks to technicians, and tracked progress to guarantee timely and comprehensive job completion. Managed a fleet of vehicles by evaluating asset life cycles to determine end-of-life and executing strategic purchasing decisions to maximize efficiency and reduce costs. Directed inventory control processes, consistently sourcing cost-effective materials to optimize stock levels and boost operational efficiency, while utilizing QuickBooks and other accounting software to manage daily bookkeeping tasks and ensure financial accuracy. Trained staff on maintenance procedures on generators and trailers including the proper completion of government DOT inspections.
Miller's Heating & AirGeneral Manager
Oct. 2015 - Mar. 2019Vancouver, WADeveloped and executed strategic plans while managing profit and loss statements to drive sustainable growth and maximize profitability, achieving a 233% revenue increase during my tenure. Restructured the organization to enhance operational stability and customer relations, improving customer satisfaction ratings from 3 to 4 stars, reducing turnover to below 50% annually, and boosting company morale. Led a team of 27 employees, overseeing HR functions—including payroll, recruitment, employee relations, and policy development—to ensure compliance with employment and federal transit laws. Developed and implemented policies and conducted staff training on procedural updates. Coordinated installer schedules and briefed teams on job requirements, ensuring all necessary materials and equipment were ready for deployment. Managed internet, computer, and PBX systems while providing user support to ensure seamless daily operations.
ComcastCAE2, Technical IP Specialist/Inbound Sales
Oct. 2010 - Nov. 2015Beaverton, OregonCommunicated with customers about Comcast's products and services. Assisted customers in selecting suitable products based on their needs and budget Resolved issues related to Comcast’s telephone and internet services, including modem defects, loose connections, and damaged cables. Assisted subscribers with third-party software configuration. Addressed operating system issues (Windows XP, Vista, Windows 7, Mac OS) including DHCP and TCP/IP problems.
C-TRANHR Intern
Mar. 2010 - Oct. 2010Vancouver, Washington, United StatesSupported HR needs for 400+ employees, including recruitment, screening, interviewing, and record maintenance. Conducted employee surveys, tracked FMLA eligibility, and assisted with open enrollments. Assisted HR Generalist with gathering information for grievances, contract negotiations, and reviewing labor contracts. Coordinated quotes for on-site Noise Surveys for hearing Conservation Plan compliance. Researched Washington State employment laws, occupational safety and health regulations, and Drug and Alcohol program compliance. Designed activities for "Bring Your Child to Work Day." Updated Drug and Alcohol program presentation with current statistics and information.
NPC InternationalRestaurant General Manager
Aug. 2002 - Jul. 2005Vancouver, Washington, United StatesLed 25 employees, including management and staff, in daily operations, customer service, and conflict resolution. Interviewed, hired, and trained staff, managing documentation and compliance with company policies. Ensured compliance with food handling, fire codes, OSHA, ADA, ADEA, and other regulations. Collaborated with local businesses for marketing efforts. Improved store ranking from #27 to #3 (of 36 regional restaurants). Increased weekly profit by 15% over a period of 10 months. Improved employee morale and overall performance in two out of three stores. Maintained inventory levels through correct ordering and anticipation of upcoming stock needs, unloaded delivery trucks, and verified quantities delivered from vendors.
Laidlaw Transit ServicesProject Manager
Aug. 1994 - Aug. 2001Kennewick, Washington, United StatesManaged a team of up to 75 employees, fostering communication, professional development, and cross-functional collaboration to drive performance and operational excellence. Recognized at both the corporate and by the Washington State Department of Transportation for my ability to cultivate strong B2B client relationships, create and implement organizational processes, drive revenue growth, and ensure smooth operations. Minimized organizational risk by managing personnel and workers' compensation records and conducting investigations into workplace accidents and injuries. Oversaw fleet operations, evaluating asset life cycles to determine end-of-life and making strategic purchasing decisions to maximize efficiency and reduce costs. Led all HR functions, including payroll, recruitment, employee relations, policy development, and compliance with employment and federal transit laws, as well as administering the company's federally mandated drug and alcohol program. Ensured compliance with DOT, OSHA, and Federal Transit regulations. Provided consultation services to the local transit authority to restructure its newly acquired operation in Prosser, WA.
Big J EnterprisesAssistant Manager
Aug. 1990 - Jan. 2000Pasco, Washington, United StatesSupervised a team of 20 employees, managing daily operations and ensuring excellent customer service. Led recruitment efforts, including screening, interviewing, and onboarding. Managed inventory, conducted weekly orders, and ensured compliance with food safety regulations. Implemented marketing initiatives to boost sales and customer engagement. Maintained accurate financial records, including sales reports and profit and loss statements.
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