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Work Background
plaetoUser Experience Designer
Jul. 2021 - Sep. 2022remote• Produced wireframes, mock-ups, and HTML designs leading to a 30% reduction in website abandonment, a 10% surge in click-throughs, and nearly double the time on page.
• Leveraged usability research to construct user flows, user experience prototyping, and other wireframing instruments and conducted usability tests to discover insights and uncover user needs.
• Optimized the user experience for improved ease-of-use, productivity, and usability by utilizing A/B testing, analytics, user feedback, and market research.
• Developed user-centered designs with best practices, accessibility principles, and the latest UI trends for web and mobile platforms.
Self EmployedFreelance Designer
Mar. 2021remote• Design brochures, website content, landing pages, emails, and other web graphics to meet marketing objectives. • Developed a successful campaign to drive website traffic with an ROI of 100% and grew website unique visitors by 75%. Enhanced website usability, improved page loading speed, and optimized website for SEO practices.
• Designed and developed high-quality visuals for digital marketing, ecommerce, and corporate website using HTML, CSS, and Adobe Creative Suite.
• Created visuals for advertisement providing consistent brand visibility across platforms.
• Created custom illustrations and graphics optimized for use on the web.
• A/B tested content to increase unique visitor leading to higher website conversions.
TRAKIDUser Experience Designer
Dec. 2020 - Jun. 2021Raleigh-Durham-Chapel Hill Area• Developed wireframes, user scenarios, wire flow diagrams, and storyboards to visualize and explain product concepts to stakeholders.
• Enhanced user experience while gathering requirements from stakeholders and synthesizing feedback from user research surveys, interviews and usability tests. Achieved a 30% improvement in overall user satisfaction scores.
• Created visual design prototypes using Adobe suite and provided usability recommendations to team and incorporated feedback into wireframes, flows, mockups, and prototypes.
• Produced high-fidelity UI designs with consistent look and feel across all pages and developed interactive prototypes for usability testing.
• Implemented accessibility considerations to ensure usability and complied with WCAG 2.0 AA standards.
PrentusUser Experience Designer
Oct. 2020 - Dec. 2020United States• Established user journey maps and created wireframes of user interface flows from on-boarding through to completion of task.
• Created delightful user interfaces through the development of high fidelity visuals and interactive prototyping, resulting in a 20% increase in user engagement.
• Implemented design solutions based on user feedback, surveys, and tests, improving usability and user experience ratings by 80%.
• Developed consistency standards for the organization to ensure successful team collaboration.
Support.comInformation Technology Specialist
Nov. 2019 - May. 2020RemoteAs a personal technology expert, I remotely assist customers and clients in troubleshooting and diagnosing hardware and software issues with exceptional expertise and customer service.
ConduentTechnical Advisor
Feb. 2019 - Nov. 2020remoteAs a dedicated technical advisor, I deliver top-notch support to customers through phone and chat channels, resolving a wide array of software and hardware issues. Leveraging my expertise, I provide prompt and effective solutions, ensuring customer satisfaction and enhancing their overall experience.
teleNetworkTechnical Supervisor
Mar. 2016 - Feb. 2019remoteAs a results-driven technical support supervisor, I took pride in providing exceptional direct support to my team, business clients, and regular customers. With my deep knowledge and expertise, I adeptly resolved complex technical issues, serving as the final go-to resource for resolving any customer's challenges.
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