Gloria Perez

Senior ops manager @Full Potential Solutions

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As a senior Operations Manager, I leverage my risk control expertise and problem-solving skills to ensure the quality and efficiency of our services. With over 11 years of experience in managing operations and leading teams in the industry, I consistently deliver results that exceed expectations. Driven by a passion for international affairs and critical thinking, I am dedicated to fostering development and creating successful teams. I firmly believe that setting clear expectations is the foundation for effective communication and follow-up processes. By establishing transparent guidelines and objectives, I enable team members to align their efforts and work towards shared goals. By promoting a culture of responsibility and ownership, I empower individuals to take ownership of their tasks and deliverables. Through regular check-ins and performance evaluations, I ensure that everyone is on track and provide support where needed, fostering a sense of accountability throughout the team. With excellent communication and interpersonal skills, I excel in collaborating with diverse stakeholders to achieve our shared goals. I work well under pressure, adapting to changing circumstances while maintaining open lines of communication. By fostering a culture of transparency and trust, I facilitate effective collaboration and problem-solving, ensuring that everyone is aligned and working towards the same objectives. By combining my strategic mindset with a focus on clear expectations, communication, follow-up processes, and accountability, I have successfully implemented initiatives that drive operational excellence and optimize resource allocation. I am committed to continuous improvement, constantly seeking innovative solutions to enhance processes and drive sustainable growth.