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Work Background
6senseSenior Sales Compensation Analyst
Nov. 2023 - May. 2024Costa Rica · Remote• Manage the end-to-end process for Sales Compensation Analysts, setting T&C´s, planning quotas and plan components. • Presenting and explaining to payees the changes. • Make the commission´s calculation and resolve any inquire from payees about the same.
VMwareCompensations Senior Business Analyst
May. 2022 - Mar. 2024Costa Rica · Hybrid1. Analyze and evaluate compensation programs, policies, and practices to ensure alignment with business objectives, market trends, and regulatory requirements.
2. Conduct comprehensive data analysis and modeling to assess the effectiveness and competitiveness of compensation strategies, making recommendations for improvements and enhancements.
3. Collaborate with cross-functional teams, including HR, finance, and senior leadership, to develop and implement compensation plans and structures that attract, retain, and motivate top talent.
4. Prepare and present reports and presentations on compensation-related matters, providing insights and recommendations to stakeholders, including executives and HR business partners, to drive informed decision-making.
CitrixWorldwide Partner Incentive Specialist
Jul. 2021 - May. 2022Remote• Assist in the preparation and process of the WW Partner Incentive payout, including manual validation and multiple program rules outside of the system calculations. • Work in constant communication with internal teams to request, avoid or stop payments or update accurate banking information which prevents the delay on the rebate payouts.
Thomson ReutersCard Program Specialist
Jan. 2019 - Jul. 2021Costa Rica• Create and analyze reports from the Card Program reporting suite that provide insight to spend compliance and actions that may be required.
• Obtain payment approvals and ensure timely payment of Corporate Liability accounts
• Accountable for CoCard, PCard & Meeting Card, Manager & Cardholder Compliance for Latam & USA region
• Administrate Card member notifications for new or expiring accounts
• Facilitate policy changes and maintain process documentation up to date.
• Provide support where required on delinquent accounts to manage credit losses for the region
• Process Card member applications, changes and cancellations for Corporate Card & Purchasing Card
• Respond promptly to card member questions, requests & concerns including monthly Corporate Card compliance emails, via direct contact or ticketing system
• Coordinate distribution of Card member reports and communications as required
• Maintain strong relationships with Human Resources, Customers, Vendors, Payments team and MyExpenses Tool
Thomson ReutersEntitlement Analyst
Nov. 2016 - Jan. 2019• Inactivate, reactivate or add employees and contractors in the system, depending on the environment and type of access they ask for. • Reach a 99% in quality metrics with a 24 hours Service Level. • Accurately complete Daily Employee terminations excel reports in SAP.
• Set different type of preferences in Customer accounts. • Log tickets when any transaction gives an error.
Thomson ReutersOrder Processor
May. 2014 - Nov. 2016Costa Rica · On-site• Accurately process level customer orders in SAP.
• Accountable for meeting and maintaining defined standards for quality and productivity for all transactions.
• Brings questions on orders to Senior Team Member. • Handle high volume of orders specially in closing time.
• Reach 99% of effectively in quality metrics and 300 orders per month in productivity metrics.
Manpower/IntelOrder Processor-Data Administrator
Nov. 2013 - May. 2014• Analyze, review and process requests and forms from Intel’s Suppliers.
• Create bank account information for new suppliers.
• Follow up the Purchase Orders.
• Create new suppliers.
• Reach 250 requests done per week.
HPCustomer service support
Jan. 2011 - Dec. 2012• Customer service support via phone calls.
• Categorize and classify cases based on specific criteria and transfer them to the right
department.
• Create metric reports and send them to the supervisor.
• Track tickets already created in the system.
• Escalation processes implementation.
• Reach 95% (as minimum) of effectively in productivity metrics.
• Reach 90%+ of effectively in quality metrics.
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