Alstom PowerChange Request Coordinator, Project Management Office
Nov. 2009 - Apr. 2012Baden, SwitzerlandResponsibilities:
• Managed change request submissions, weekly approval calls, financial reporting/recharging, analysis & implementation tracking.
• Conducted training and supported project & post-project users on the process, an IT Service Management tool and a SharePoint database.
• Considered risks for new tools & system upgrades, completed testing, user manuals, training sessions, communications & status reporting. Achievements:
• CRs were successfully executed, reported & realised including costs.
• Nominated as a Key User for IT Service Management tool. • Systems were effectively implemented/upgraded on-time.