MyEyeDr.Field Operations Leader
Jan. 2021 - Nov. 2021NortheastOversaw the operations of 15 optometry practices, ensuring efficient and effective delivery of clinical and retail services within the optical industry. Developed and implemented standardized operational procedures and best practices to optimize productivity, enhance customer experience, and drive business growth. Provided leadership, guidance, and support to the optometry and retail teams, promoting a culture of collaboration, excellence, and continuous improvement.
Monitored key performance indicators (KPIs) and operational metrics to assess practice performance, identify areas for improvement, and drive strategic decision-making. Conducted regular practice visits to evaluate compliance with company standards, address operational challenges, and implement corrective actions as necessary.
Collaborated with cross-functional teams, including HR, Finance, and Marketing, to ensure alignment of operational strategies and initiatives with organizational goals. Managed and optimized resource allocation, including staffing, equipment, and inventory, to meet patient demand and achieve financial targets. Implemented training and development programs to enhance the skills and competencies of practice staff, ensuring high-quality service delivery and patient satisfaction. Fostered positive relationships with doctors, opticians, and support staff, facilitating effective communication, collaboration, and teamwork across the organization.
Prepared and presented regular repo