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Work Background
United States Air ForceMember, Board of Directors
Jul. 2024Tampa, Florida, United StatesProudly serving my country as a Member of the Board of Directors.
Quantis.aiChief Executive Officer
Aug. 2023Tampa, Florida, United StatesQuantis.ai is a purpose-driven company. We are a speciality AI technology firm, providing AI/ML based SaaS products to beverage COOs that care about beverage quality. Our purpose is to: Empower Everyone in Beverage. Our mission is to empower 1B humans at work by 2050. For 5 years, we’ve empowered the front-lines of the Beverage Industry to make better decisions - by giving them access to real time data in the flow of work. Associates who use our AI/ML software platform, Pocket Factory, feel more engaged & empowered at work, and then… come home happier. The impact? They have more energy than before to treat their spouses & kids better. This gives our work real meaning — and extends the positive impact that we can have on the world. Now, if that doesn’t make you want to jump out of bed in the morning— what would? If you still aren’t convinced, consider this…. - Gallop’s 2023 Global Study confirmed 77% of the global workforce is ‘disengaged’ at work. (This means only 23% are actively engaged. Yikes). - Quantis can solve this problem in (2) ways:
1/ Technology- adoption of our AI/ML software platform Pocket Factory (and)
2/ Our Secret Sauce - activation of our patent-pending professional services solution. - If you are inspired by our purpose, & energized by our mission to empower 1B people at work, then we want to get to know you. - We are proud to be partnered with the most beloved consumer beverage brands in 20+ countries. Learn more about our solutions at: https://www.quantis.ai. We measure our success by: 1/ Customer Referrals 2/ Outcomes:
- Reduced Downtime - 3-5% improvement. - Reduced Costs - via real-time Line Monitoring alerts that enable fixes… before lines go down. - Improved Quality & Safety - via real-time alerts. - Reduced Operational Costs - via Predictive Maintenance.
- Improved Sustainability - reduced water & energy usage. - Improved Plant Security - 0 cybersecurity events.
QuantisMember, Board of Directors
Aug. 2023Tampa, Florida, United States
PairingwareMember Board of Directors
May. 2023Tampa, Florida, United StatesMember, Board of Directors at this fast-growing consumer goods company, awarded one of the BEST NEW INVENTIONS in 2023– by TIME Magazine. Pairingware has created an entirely new category — focused on reinventing how you network at parties and company events. Socializing will never be the same. Learn more at: https://www.pairingware.com/
The Wellness Principle- Traditional Chinese MedicineMember, Board of Directors
Nov. 2021Tampa, Florida, United StatesMember of the Board of Directors at this fast-growing consumer healthcare organization that is reinventing medicine. The Wellness Principle is a purpose driven organization that believes that healthcare is broken. Today, healthcare is focused on the treatment of existing conditions. Instead… it should be focused on the prevention of disease. I am honored to help them bring their vision of good medicine to the world… which represents the close integration of both eastern and western medicine to deliver better patient outcomes faster.
Primo Water CorporationChief Operating Officer
Oct. 2021 - Jul. 2023Tampa, Florida, United States- Recruited to drive growth & digital focus at Primo Water, (formerly Cott Beverage). - Reversed 10 years of flat growth by creating 5 key P&Ls to increase focus on growth. Led 5 P&Ls to deliver double-digit growth, growing revenues +17, from $1.9B to $2.2B in 2022 (including a +46 percent increase in the quantity of water coolers sold, a key growth enabler in the company’s razor/razor blade strategy). - Built key Operating Mechanisms (Monthly Business Review, Account Plans) to drive +3pts of EBITDA improvement, from 13 to 16 percent in 2022. - Led global focus on driving improvements in Service through the creation of mechanisms such as the Daily Escalation Call. Led team to deliver on #1 most important company metric, ‘On-Time and In-Full’, (OTIF) in 12 months: delivering steady, month-by-month improvement from 75 to 95 — a key contributor to revenue growth improvement, and an improved customer experience.
- Improved Primo Service by +20 points (by driving 25 point reduction in call volume to the Customer Service Center) … due to an improved Customer Experience. - Led company investment into building new Digital Capabilities: Data Science, Cloud-based Data & Analytics to drive increased knowledge on the identification of Primo customer personas in the Residential & Commercial markets - to enable personalized marketing campaigns increase growth. Implemented the first use of AI based Sentiment Analysis to identify the improvements needed in customer facing applications & new opportunities in product development. - Led digital marketing, & drove revenue growth in e-commerce: grew Amazon market share by +27 points … from 1 percent to 28 percent in 7 months. - Scaled High-Quality Decision Making across 9,800 Associate base by leading senior leadership team to define the first set of company-wide Tenets. New Tenets empowered 9,800 front line Associates to make high quality decisions that are aligned with company values everyday.
Primo Water CorporationMember, Board of Directors
Oct. 2021 - Jul. 2023Tampa, Florida, United States
Amazon Web Services (AWS)Worldwide Head of Sales Enablement
Nov. 2018 - Oct. 2021Seattle, Washington, United States- Recruited to join AWS to build and scale a Worldwide Sales Enablement organization to enable AWS field sales and technical field members to differentiate with our customers, and stand out as ‘the #1 technical experts’ in our growing portfolio of cloud based services — vs. competitors at Microsoft and Google.
- Led AWS to grow during tenure from $17B to $57B, and oversaw field resource growth from 10,000 to 44,000. - Enabled the +$40B in new incremental growth in cloud services by designing and building proprietary programs and tools for field sales and technical teams that gave AWS customer-facing teams a ‘significant competitive advantage that could not be easily copied or duplicated.’
- Pioneered critical changes to AWS Go-to-Market strategy, and led company-wide focus to grow a new set of field key competencies required to win with the current ‘Builder’ customer: Chief Information Officers, — along with a new set of ‘Buyer’ customers in the c-suite (CEO, COO, CMO). - Championed new GTM focus — reversing a 13 year strategy of focusing on all Industries… to focusing on Top 5 Most Critical Industries. This new direction enabled the prioritization of the investments required to rapidly build the field competencies required to win in those industries. - My role was as a ‘Single Threaded Leader’, giving me full ownership of all the processes, tools and technology required to onboard, train, communicate and enable 44,000 field members — and this includes both technical ownership and security responsibility for the Top 10 most commonly used field systems (98 percent of our field teams logging into Wisdom and other proprietary systems daily).
Panasonic Avionics CorporationSenior Vice President- Worldwide Sales and Services
Apr. 2018 - Nov. 2018Lake Forest, CA● Recruited to lead the Worldwide Sales & Services organization to deliver our $2.5B Revenue Operating Plan at our 300+ Aviation customers: Delta, United, Emirates, Singapore Airlines, British Airways, and more. My organization included: quota carrying Enterprise Sales, Digital Sales & Services, Global & Strategic Accounts, Market Intelligence, Sales Operations, Field Engineering Services, Sales Enablement, and Commercial Innovation.
● For 25 years, Panasonic Avionics has been the #1 market leader of In-Flight entertainment solutions, providing the Software, Hardware and Connectivity infrastructure platforms to deliver Wi-Fi and Inflight entertainment to our 300+ airline customers to increase their revenue, enhance the customer experience, and differentiate their brands. ● We are the first InFlight Entertainment company to build and deliver a new, Cloud based Infrastructure, along with a new software platform to enable our rapidly growing portfolio of new Software-as-a-Service products. We offer airlines a variety of Cloud-based digital applications and new digital services, including: e-commerce marketplace, loyalty solutions, health & wellness solutions for passengers, theatre, digital advertising solutions, cybersecurity solutions, data & analytics, & more through a variety of innovative partnerships with Twitter, Black Swan Data & Analytics and more.
CIO OnlineContributor. CIO.com
Oct. 2017 - Nov. 2019Seattle, Washington● Contributor to CIO.com - because I believe that the Sales and Marketing Leaders of the future need to be the ones taking the proactive responsibility for investing in a Cloud-based Technology stack for their teams— and they should not depend on IT to do this on their behalf. Instead, I believe they should be personally involved in understanding the needs of their teams, gathering requirements, and identifying the solutions in the market that will enable their teams to raise the bar on their performance. ● The Sales and Marketing Leaders of the future will be digitally savvy, and they will use data & analytics to guide their decision making. The Leaders of the future will be skilled in emerging technologies such as AI, Machine Learning, and Predictive Analytics — and they will have first hand knowledge and experience on how these new technologies can identify, predict, and drive new growth. ● The Sales and Marketing Leaders of the future would never delegate a technology decision to IT only — because they understand the strategic importance that technology can play in enabling the rapid productivity of their teams. I share my views on these topics focused on Sales & Marketing, Leadership, Digital Transformation, and Change Management as a Monthly Guest Contributor to CIO.com on the "Future of Sales and Marketing”.
GEVice President, Worldwide Commercial
Aug. 2016 - Mar. 2018Boston, Massachusetts● Reporting to the Vice Chair & CMO of GE, I was responsible for leading the company's Commercial Function, which represents GE’s focus on sales and marketing: 25,000+ global sales force, 3500 Marketers across 180 countries in all business units including:
► Power & Water
► Aviation
► Oil & Gas
► Healthcare
► Energy Connections
► GE Digital
► Transportation
► Renewables
► Current
► Additive ● Responsible for leading all aspects of the Corporate Commercial function, including:
● One-GE Corporate Selling organization: focused on growing our portfolio of our Top 100 Enterprise accounts in large projects that included software, hardware and services, and utilized multiple GE business units to unlock incremental value. ● Professional Services: Access GE is a At-the-Customer, For-the-Customer professional services offering for strategic global accounts across a variety of industries on how they can leverage the ‘GE Store’ and capitalize on GE expertise across a variety of areas: Crotonville Leadership Development, Performance Development, Six Sigma, Sourcing, Digital Thread, Digital Twin, Brilliant Factories, & more. ● Sales Technology Stack: Led Company wide focus on growing our portfolio of Sales Productivity tools & assets, with a special focus on incubating AI and ML technologies.
● Commercial Leadership Programs: my team led the GE ‘Commercial XLP program’ — our company wide Leadership program for MBA grads that specifically focused on growing and developing the top Sales & Marketing talent across all 10 GE Businesses.
● Company wide focus on ‘Outcome Selling’ as the core GE Sales Methodology: owned all commercial training, tools, sales & leadership methodologies.
GE DigitalVice President, Product Management- Digital Transformation
Aug. 2016 - Mar. 2018Boston, Massachusetts, United States● Led GE’s digital sales transformation globally. I led an organization of Product Managers that supported (10) Chief Commercial Officers, and 25,000 Commercial professionals in 180 countries across 10 Business Units. Our focus was to create a new Technology Stack for Sales, because we believed that CRM was a tool for HQ; not for the Field. ● Created GE's first digitalTHREAD (data DNA) by partnering with IT and Start-Ups to incubate new technologies in Artificial Intelligence, Machine Learning & Predictive Analytics to deliver drive 5% Sales productivity, or $6B in new growth.
● Led team to successfully launch (5) new SaaS based products on-time, and on-budget based on Crowdsourcing results from 17K (68%) of Sales Reps. Leveraged Start-Ups and Strategic Partnerships to deliver products 50% faster than planned: GE Insights, GE Connect, GE Leadshare, GE Hub, and GE Digital Assistant. ● Partnered with CIO to centralize 10 Commercial CIO’s supporting Sales into 1 reporting Horizontal Structure, enabling $2.2MM in cost-out by leveraging GE spend across businesses, & elimination of 58 redundant tools
● Utilized Machine Learning and AI to deliver GE’s digitalTHREAD: connected 50+ instances of CRM (SalesForce.com) into 1 Master GE Hub, enabling 1.5B disparate customer entities to be organized into 350K clean customer data sets in 8 months, 50% faster than planned. New System enables Sales instant access to warm customer introductions in seconds, (vs. 3 weeks of manually calling or emailing to get a response), growing GE Pipeline by $1.5B in new opportunities in 1 year
● Delivered the new GE Digital Assistant: enabling 10x more CRM data entries per week: sellers in Healthcare, Energy, and Digital were enabled to enter CRM data “on-the-go” via Text or Voice (SIRI/ALEXA). New digital tool improved CRM data quantity and quality. GE Energy reported that the use of the GE Digital Assistant increased their sales +40 percent YOY.
GE Current, a Daintree companyVice President- Product Management - Europe, Middle East, & Africa
Mar. 2015 - Aug. 2016Budapest, Budapest, Hungary● Reporting to the CEO, I gained valuable Start-up experience in GE’s first ioT Start-Up, Current-- which was designed to enable GE to disrupt our own existing GE Power business — before someone else disrupted it. The focus of this Startup was to rapidly design, build, and implement a new products & Business Model to change the way that Commercial and Industrial customers consumed electricity. The new Business Model had a focus on: the use of ioT sensors to collect data across a customer location, implementation of Cloud-based Services to store key Data & deliver Analytics & Insights, and the build of new Software applications on GE Predix to enable customers to measure, monitor, and reduce their energy usage, Solar to generate new electricity, and a customizable Energy Management solutions to enable end users such as Walmart/ASDA to sell their electricity back to utilizes. . ● Led Product Management and Marketing organizations in Europe, Middle East & Africa, as interim CMO for EMEA. Led my team to work backwards from the customer, and adopt AGILE and Design Thinking to develop new ioT solutions to enable customers to reduce energy spend by 90 percent or more. We built new ioT LED fixture products for Retail, Industrial, and Commercial industries and delivered them to the market, along with the first 2 energy saving SaaS applications to monitor and reduce energy usage. Our first 2 software applications were the first ones built in EMEA using GE’s new Cloud-based infrastructure, Predix. ● We partnered with Start-ups, and built (3) key Strategic Partnerships to rapidly enable growth in the Industrial and Retail segments. The transformation of LED fixtures into intelligent infrastructure devices that could connect with GE’s Predix software to deliver new data and analytics to GE customers, along with new business models was a significant transformation vs. the existing business models in GE Lighting and GE Power. Current was later acquired by Daintree in 2019.
See it Be it STEM itCEO and Member Board of Directors
Jan. 2015 - Aug. 2021Seattle, Washington● Our Mission: We believe that the best Leaders are the best storytellers, and that stories are the best way to connect and inspire others. I founded a Non-Profit focused on helping women in STEM and Commercial roles improve their Leadership skills.
● We offer professional development experiences to empower women to improve their Leadership capabilities--- by mastering the art & science of "Strategic Storytelling." We define Strategic Storytelling as a Leader who has the "ability to tell the right story, at the right time, in the right place-- in order to inspire others to take action".
● We believe that we often don't know we are capable of... until we see it in others that we admire. The professional development experiences that we offer are designed to inspire women to share their stories to connect and inspire others to overcome obstacles that are preventing them from achieving their full potential in the areas of STEM and Commercial Leadership. What have we accomplished?
● As Founder and CEO, I built a global team that has trained over 3000+ women in STEM and Commercial roles in 6 years in the art & science of Strategic Storytelling. To scale, we partnered with forward thinking organizations such as GE, Boeing, Sainsburys, TESCO, Saudi Aramco, Proctor & Gamble, Amazon, AWS, Deloitte, Accenture and a variety of Start-Ups in the technology industry.
● Our unique professional development experience was originally born inside the GE Women's Network, and from 2015- 2018, it was the #1 most highly rated event in the company, earning an average of a 4.98 on a 5.0 scale. ● We measure our impact by our ability to make a difference in the lives of others. Attendees shared that attending our events has motivated them to:
- Accept a new promotion that they had previously turned down.
- Accept a new international assignment that they had previously rejected.
- Commit to staying with their organization where before they had previously considered leaving.
GEGeneral Manager- Commercial Operations, Europe/Middle East/Africa
Mar. 2013 - Mar. 2015Budapest, Hungary● Reporting to the CEO, I led GE's Commercial Operations & Customer Success function, which included leadership of the following (5) organizations:
► Commercial Operations ► Pricing ► Project Management & Field Services
► Customer Service and Customer Success
► New Factory dedicated to winning with Enterprise Customers in EMEA: “Major Projects Center of Excellence”.
● Led the first Cross Functional Factory operation as a Single Threaded Owner - the "Major Projects Center of Excellence"--- a multi-country, multi-function organization made of up of team members from Sales, Operations, Technology, Engineering, Product Management, Pricing, IT & Finance. The goal of this group was to listen to the customer, rapidly build like a startup to meet their requirements, and deliver a customized solution. By working like a startup we were able to deliver new products 75% faster than traditional Product Management and Manufacturing, proving out this business model with +50 enterprise customers: Sainsburys, Vodaphone, Santander, and more. ● Led end to end Customer Success Organiation:
Our focus on ‘Customer Experience’ began when my team proactively called on the C-suite of our Fortune 500 customers to hunt and win new deals. My Pricing Org would price & deliver proposals. Once the order was won, my Major Projects Center of Excellence would design, build and ship hardware, software, and deliver the required services. We leveraged this new, customer centric model to win new business with a variety of customers across EMEA, including: Boots, Uniliver, Saudi Aramco, & more.
● Created GE Current's first Customer's Success model- by continuing to actively stay connected to customers after the shipment & installation through the delivery of our Services. I led the reinvention of the Customer Experience, and drove the key GE company initiative, ‘Fastworks.’ (Lean Start-Up), and Simplification initiatives for GE Lighting in Europe, Middle East, Africa and Turkey.
GEGeneral Manager - Consumer Regions Sales, North America
Jan. 2011 - Mar. 2013Cleveland/Akron, Ohio Area● Led the North America Sales team, and drove year-over-year double digit revenue and margin growth in this consumer business with over 200+ strategic Enterprise customers across a variety of Industries, including: Consumer Product Goods, Retail, Grocery, Drug, Home Improvement, and more. We had a specific focus on developing new National & strategic account business using the Zebra Sales Methodology, and driving incremental growth with strategic accounts using the Dollarization Sales Methodology. ● Created a culture of winning and accountability, which resulted in +25% increase in revenues in 2011, +41% in 2012, and +22% in 2013. Drove increased margin growth YOY as well: +6.2% in 2011, +4% in 2012, and +2% in 2013. Led team to successfully convert +16 new national and global account customers in 2+ years through the utilization of data & analytics, proactive delivery of strong category management insights, outcome selling practices, and utilization of the Dollarization Sales methodology that ensured that our customers were aware of our value creation. A focused effort to expand our relationships with the C-suite at our Top 20 Accounts also helped us to deliver YOY growth for 3 years in a row.
GESenior Director- Sales, Global & Strategic Accounts
May. 2008 - Dec. 2010Cleveland/Akron, Ohio Area● Led the transformation of the North America Strategic & Global Enterprise Account B2B sales team: transitioned teams historical focus of calling on only channel partners (Electrical Distributors) to a new focus that required the sales team to proactively calling on — and win— GE lighting orders with end users (Retailers, Hotels, Property Management). We accomplished this by adjusting our GTM strategy …. and we focused on calling on the C-suite (CEO, CFO) to win new, long-term project business for GE. Led team to grow portfolio of enterprise accounts from 97 to 368 over 3 years. (This was a significant change inside the company, as for over 100 years, the sales team had been calling only on the Electrical Distribution Channel, which represented over +300 Electrical Distributors and OEMs). Earning the specification for GE by calling on the end-user, and then bringing this new, incremental business to our channel partners (Distributors, OEMs), represented a new radical change back in 2008-2011.
● Built, Recruited and Trained a sales organization with completely new DNA— and moved the company away from an Account Manager (Farmer) model, to a new organization of Business Development "Hunters”.
(Note: I understood who Hunters were because I was a Hunter— these were highly driven Industry specialists who excelled in cultivating new business that did not exist with new customers by building relationships with the C-suite). Together, we drove year-over-year double digit revenue growth consistently for 3 years by utilizing sales methodologies such as Dollarization, Outcome Selling, and engaging the C-suite through the Zebra Sales methodology.
● Led a team to successfully convert over +50 global & strategic accounts away from our competitors - these represented brand new relationships for GE. These new incremental wins contributed to a GE share gain of +5 points in 3 years.
GE Energy ConnectionsDirector- Marketing & Business Development, NA & Latin America
Jun. 2005 - May. 2008Tampa/St. Petersburg, Florida Area● Led disruption of the existing Go-to-Market (GTM) strategy of focusing 100 percent on Distributor customers, and pioneered a new GTM strategy of calling directly on end-user customers to create new demand. This strategy enabled GE to deliver incremental value to Electrical Distributors (Graybar, Grainger, Rexel, Sonepar) because now, GE could deliver new incremental orders to channel partners that were not previously planned for. The team I led focused on winning new GE specifications on large projects with: Architects/Electrical Consultant’s, Homebuilders, Developers, Hotels, & more.
- Led implementation of new Digital Marketing & Advertising campaigns & pricing strategies to drive growth: $43MM to $78MM in 3 yrs: +14% ’05, +32% in ’06, +21% in ’07
● Nominated by CEO of GE Latin America to create first-ever Latin America Business Development and Marketing team: Led team to build (4) new strategic partnerships to enable growth from $0 to $23MM in 1.5 years across electrical, lighting & appliances.
● Co-Created new “Ecomagination Homes” initiative with CMO; and won first deal in GE that served as a key proof point of the strategy. The new program with eco-messaging enabled a GE Enterprise team of (6) businesses to sign first-ever Ecomagination Homes Community in US, ‘Withers Preserve’, resulting in $+22MM of new sales over 3 years across Lighting, Appliances, Electrical, Solar, and Security. New win was highlighted as “first green community” on Today Show, CNBC, New York Times, Forbes, Coastal Living.
GE Energy ConnectionsSales Engineer
Jun. 2003 - Jun. 2005Tampa/St. Petersburg, Florida Area● Increased B2B sales YOY with key Electrical Distributors, Contractors, and End Users in the Industrial, Commercial and Residential markets: +21% in ’03, +36% in ‘04
● Negotiated and won new electrical switchgear business (panelboards, switchboards, transformers, motor control centers, programmable logic controls, drives & more) with strategic accounts in Tampa to drive sales: 1/ Food & Beverage- Tropicana, Cott Beverage, Coca Cola Bottling, 2/ Retail - Publix, Walmart, Target, 3/ Healthcare- Tampa General Hospital, University of Florida.
● Increased GE’s stocking position at 9 of 10 key distributors by 86%, & increased Inventory Turns 2X.
● Successfully converted (3) new Industrial and Commercial Distributors from the competition (Schneider Electric and Siemens) to GE.
GE Energy Connectionse-commerce IT Leader, & Six Sigma Black Belt
Sep. 2001 - Jun. 2003Tampa/St. Petersburg, Florida AreaAs an e-commerce IT Leader: ● Collected B2B Voice-of-the-Customer feedback from +100 customers to build requirements for GE’s first-ever e-Commerce platform to serve customers. Designed and built: (6) electronic Internet tools for North America customers in 2 years: Price & Availability, Proactive Notification, e-Invoicing, LINKS Project Management System, & a new CPQ Engine, & CRM system.
● Mentored & Closed (14) Greenbelt Projects resulting in $436K of cost-out, and $578K of incremental e-commerce growth through the creation of new, customer facing electronic tools on our customer website, Elitenet.
● Implemented a Change Management program with Leadership support to drive a +40% increase in electronic tool adoption, enabling the Southern Region to move from #4 to #1 in key areas: E-orders, DTO Direct, Motors EBG, Proactive Notification. As a Six Sigma Black Belt for the Southern Region:
● Earned Six Sigma Black Belt certification by successfully implementing (2) Black Belt projects onsite at Customer locations, working as a Consultant on-site for our most strategic customers.
● Completed Black Belt Project #1: "Reducing Damaged Motors." Won #2 place in Global Competition for reducing damaged motors for a strategic OEM Global Account in China by +55% in 6 months, saving Customer $1.5MM and GE $909K. ● Completed Black Belt Project #2: “Reducing Time to View Invoices”: Utilized six sigma tools and methodologies to reduce invoice view period from 7.83 days to 1.03 days by implementing a new EDI solution that generated $90K in savings for (3) key accounts in 6 months.
GE Energy ConnectionsRetail Account Manager- The Home Depot
Jul. 1999 - Sep. 2001Tampa/St. Petersburg, Florida Area● Based on a successful pilot program that I led in the NE Region, a new Retail Acccount team was created. I was hired as the first Retail Account Manager for this team in the Southern Region, and was given a territory of Florida and Puerto Rico. ● Responsible for building strong relationships and actively calling on (2) Key Customer decision makers: Hardware Buyer for the Southern Region, as well as the Puerto Rico Hardware Buyer. Drove point of sale growth through the register of our electrical products by leading team of 25+ Service Reps from external agency who supported stores weekly with merchandising. ● Increased Home Depot Southern Region Sales Year-over-Year: +43% in ’99, +15% in ’00, +59 in ’01 ● Improved Home Depot’s Out-the-Door Sales +39 points in 9 months (from –17 to +22) and outperformed Home Depot Electrical Dept. growth (GE +22 vs. HD +5) and generated $1.1M incremental growth via Greenbelt Project focused on growing Commercial presence with Contractors.
● Developed and implemented GE’s first “Direct Sales to Contractors Program”. ● Designed new catalogs, merchandising, & advertising material to generate Contractor sales resulting in new Pro/Contractor implementation nationally in 1000+ stores.
● Partnered with Operations to implement the first Consumer Warehouse in Puerto Rico, “Warehouse 635”. New on-site inventory drove Puerto Rico out the door sales by +65% in 2 years.
● Led GreenBelt project to drive improvement in GE Fill Rates from 73% to 95% in 5 months.
GETechnical Leadership Program
Jul. 1997 - Jun. 1999Charlotte, Chicago, Hartford, Tampa● Recruited by GE on-campus, and began as a trainee— and then graduated from GE's corporate training program, the ‘Technical Leadership Program.’
● GE's accelerated 2 year program provided (4) six month assignments to enable graduates to enter Technical Sales roles, and become a ‘Sales Engineer’. We received professional development at the Jack Welch GE Crotonville campus on: Business Acumen, Financial Acumen, Negotiations, Leadership, & Management. Assignments: ● Retail Account Manager, Home Depot- Tampa, FL (Jan '99- July '99) - Led SE Region, delivered +50% increase in Promotional Buys, exceeding Plan +$730K. - Earned Greenbelt Certification in Six Sigma Quality.
● Corporate Marketing, Retail Pilot Program- Plainville, CT (July '98- Dec '98) - Led 1st Retail Pilot Program with Home Depot: confirmed there was a new market opportunity for GE Electrical Products, delivering +38% sales growth YOY. Impact: CEO approved the creation of the first Retail Sales Team in GE history to cover the home improvement channel, creating 15 new jobs.
- Managed 25 Manufacturer’s Reps to complete 110 Store Resets in 3 months. . ● Inside Sales, National Accounts Team- Chicago, (Jan '98- July '98) - Led Project Management & Inside Sales Support for large Industrial strategic accounts, including: Nabisco, Quaker, US Steel, Proctor & Gamble, Intel, Dell, HP
- Developed new Project Management system resulting in a 30% reduction in write-off’s, saving $90K.
● Technical Support Team and Manufacturing Expediter Charlotte, NC and Salisbury NC (July 97- Dec 97) - Delivered technical support on over +200 technical cases based on requests for help from Customer Service Agents and customers on GE's Electrical Distribution products.
- Delivered technical solutions on electrical products with 97% accuracy, and 94% on-time (4 hour target).
- Lead Expediter in GE’s manufacturing plant for panelboards in Salisbury, NC — improved Customer Leadtime 10pts.
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