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Work Background
BenefexHead of Philippines Data Services
Jul. 2024Cebu, Central Visayas, PhilippinesLeads the Benefex Cebu Data Services team, handling the processing of inbound HR data and outbound reporting using our internal software, and acts as the first point of contact for any issues or escalations. The Head of Data Services investigates and resolves issues and concerns while representing the team. Plays a key role in ensuring people get the information they need. Establishes processes that ensure the team hits SLAs for all internal and external customers. Reviews the current process and helps reshape the department to enable smooth scaling and increase the customer base in the UK and globally. • Serves as a coach and a leader, helping develop the skills of the DS team to achieve metric targets and career goals.
• Owns, develops, and maintains training documentation within the team.
• Drives a positive team culture aligned with company values.
• Maintains a high level of team engagement and motivation.
• Defines, reviews, and drives team KPIs and OKRs.
• Ensures the team fulfills and delivers against all workstreams, under the most efficient team structure, while maintaining high-quality results.
• Acts as an escalation point for the PH team, both internally at Benefex and externally for customers and providers.
• Takes ownership and ensures the local DS team meets customer SLAs and executes process standardization across the department.
• Drives positive change and efficiencies through collaborative process improvement and change management.
• Implements best practices to ensure Benefex quality standards are always met.
• Owns and completes regular management reporting.
Dover CorporationManager, Finance Hub - Master Data Management and Travel & Expense for Dover Business Services
Nov. 2021 - Jul. 2024Cebu, Central Visayas, PhilippinesReported directly to the Dover Business Services Site Director, the Master Data Management (MDM) and Travel & Expense (T&E) Manager played an important role – defining, staffing, developing, monitoring, and continuously improving the operations organization. The Manager oversaw Dover’s vendor and customer maintenance and travel & expense processes. Both teams served as global business process owners. The role required intrinsic knowledge and understanding of global data management and travel and expense policies and regulation. • Led the MDM and T&E team to ensure high-quality reports are delivered timely.
• Facilitated progress reviews (through one-on-one feedback and coaching sessions).
• Facilitated team meetings using appropriate brainstorming, problem-solving, and decision-making.
• Monitored the tickets ensuring that all are within the agreed Service Level Agreement.
• Received/Handled escalations from employees, vendors, and customers and the Business groups/geo which the team supported.
• Drove compliance of team metrics through people management using appropriate monitoring tools, identifies areas for improvement, and facilitated action planning to address non-compliance.
• Ensured full compliance with the following: External Audits, Internal Audits
• Ensured that documentations on key processes are in place and are updated in a timely manner.
• Engaged with teams across the organization, including Dover Operating Companies.
• Participated in meetings with the business groups to discuss and resolve issues with high business and/or financial impact.
• Participated in Continuous improvement and/or Automation initiatives that drive process efficiency or capacity gain.
• Supported ad-hoc or by-request reports from the business.
Dover CorporationManager, Business Process Analytics & Master Data Management for Dover Business Services
Feb. 2020 - Nov. 2021Cebu, Central Visayas, PhilippinesReported to the DBS Director of Business Process Improvement & Reporting. Was responsible for leading the Performance Reporting and Master Data Management teams to partner with senior executives and upper management teams to better plan, predict, and understand business trends, define strategies, and develop/deliver solutions and processes for managing enterprise-wide data throughout the data lifecycle from capture to processing to usage across all layers of the application architecture. Provided a key support role in driving continuous improvement and standardization across the Performance Reporting and MDM function, from a people, process, and technology perspective. • Led teams to ensure high-quality and accurate reports were delivered timely.
• Led a process to report on key initiatives and operational performance for quarterly business review meetings.
• Engaged with teams across the organization, including Business Process Improvement, Transition, operations, and Dover Operating Companies, to anticipate reporting needs and proactively incorporate changes. Supported change management and communication efforts for critical transformation projects.
• Developed a self-service reporting culture within Dover through the adoption and development of Tableau and Power BI reporting.
• Developed power user network for Tableau and Power BI end-users, and supported regular training and best practices in report creation.
• Defined requirements, built and/or acquired information to develop reporting and data analytics, master data management, partnering with technology and infrastructure partners.
• Supported ad-hoc analysis on themes that arose at senior management’s request and/or through proactive research of potential issues.
• Participated in Continuous Improvement and/or Automation initiatives to design new or re-engineer existing financial or business processes that drove business transformation.
CoDevOperations Manager
Apr. 2019 - Feb. 2020Cebu CityWas responsible for effectively managing manpower, productivity, and performance of employees at a higher level. Was also involved in process improvement as well as efficient implementation of policies and processes geared towards client satisfaction and the attainment of business targets. • Reported directly to the Senior Operations Manager.
• Oversaw supervisors and delegated tasks daily and monthly.
• Made operational and management decisions as needed.
• Monitored and audited operations' metrics and KPI's. This included implementing new policies and strengthening existing ones to achieve the goals set by the company and the client.
• Served as the escalation point of client and agent issues.
• Made independent decisions, which had major day-to-day impact on business operations.
• Was accountable for client satisfaction and ensured achievement of key performance indicators and project milestones of employees.
• Initiated and promoted continuous improvement programs related to employee and client management.
• Managed and ensured consistent application of human resource processes including career development, resources, and performance management.
• Evaluated direct reports, and provided formal counseling and mentoring.
7Core Communications, Inc.Business Development Consultant
Nov. 2018 - Feb. 2020Cebu CityWas responsible for providing input on business plans for the company, also in analyzing business processes and identifying opportunities to generate additional revenue. • Increased the company’s involvement with existing clients.
• Developed and delivered the business plans or process flows through carrying out research, formulated market analysis, and delivered accurate business reports.
• Engaged as a lead facilitator both internally and externally for projects.
• Developed proposals that spoke to the partner’s needs, concerns, and objectives.
• Developed and managed client communication tools such as the corporate website, social media accounts, or related services.
• Engaged in checking on the results of the Sales and Engineering Department to ensure targeted objectives were achieved. Business Development and Marketing
• Proactively hunted for target organizations and established communications with those businesses that could benefit from our Company’s services.
• Further developed multi-tier relationships to organically grow the clients’ accounts.
• Built referral and lead generation network.
• Aided in developing the corporate brand strategy.
• Aided in developing and managing marketing tools and collaterals for existing and new clients.
• Implemented business models so as to create new ventures.
• Forecasted long and short-range market potential for Management’s analysis.
CommercialReach Inc.Senior Business Manager
Mar. 2017 - Oct. 2018Cebu CityDesigned and implemented business plans and strategies to promote the attainment of company goals. Oversaw and supervised the company’s activities and ensured that employees’ actions were aligned with the goals of the company. • Oversaw the company’s day-to-day operations.
• Set company goals (monthly, quarterly, and annually).
• Designed and implemented plans or strategies to achieve set goals in the set timeline.
• Monitored, analyzed, and reported overall company performance against set goals.
• Identified opportunities for services and campaigns that could increase company sales.
• Researched and analyzed industry competitors' services to guide the company on new services or products.
• Prepared, monitored, and implemented budgets for operational expenses and attainment of set goals.
• Ensured resources were available to complete the company’s activities and attainment goals (e.g., material, equipment, people, etc.).
• Represented the company in events such as, but not limited to, conferences, trade shows, trainings, etc.
• Coordinated with different Department Heads to ensure that attainment of departmental goals was on track.
• Prepared Documented Evaluations.
• Followed and executed designated tasks from the Chief Executive Officer, limited to imposed responsibilities of being a Senior Business Manager.
• Participated in activities related to the company or departmental movement.
• Participated in any due process proceedings and litigation activities related to the preparation of NTE.
• Promoted harmonious interdepartmental working relationships through professional and ethical practice.
• Maintained professional and technical knowledge by attending Business-related and Leadership workshops, trainings, and joining professional societies.
• Resolved complaints and escalations, as needed.
Lexmark International (Asia Pacific)Research and Analysis Manager
Apr. 2014 - Mar. 2017Cebu CityManaged a team of 20 market intelligence, competitive intelligence analysts, and a market research analyst in support of the product marketing managers. Worked with global counterparts in providing actionable business intelligence and analysis of external competitive and market data to guide Lexmark’s product development and product marketing decisions. Was also responsible for developing the Market and Competitive Analysts team in terms of research, analytical skills, capability, and ability to interface with stakeholders. • Drove the execution of quality and timely research and intelligence reports.
• Demonstrated self-direction, teamwork, innovation, and risk-taking in decisions, actions, and management style.
• Collaborated with different areas and functions—Product Marketing Managers, Third Party Intelligence Providers, Marketing, etc. Key deliverables were focused but not limited to the following:
• High customer satisfaction
• Accurate and quality reports and related services
• Timely and relevant reports and analysis
Author Solutions, LLCMarketing Imprint Manager - Xlibris
Mar. 2012 - Apr. 2014Cebu City, PhilippinesPlanned, developed, and directed imprint’s long-term strategy and developed and executed marketing plans. Overall role of Imprint manager was to create consumer demand. Acted as imprint steward supporting imprint promise, vision, position, architecture, and achieved overall business goals for the imprint. • Built and evaluated imprint reports.
• Monitored sales performance and defined/refined the vehicles that drove this.
• Built monthly promotions.
• Collaborated with Marketing Communication in managing and conceptualizing changes for websites.
• Updated senior management on issues and performance of the imprint.
• Interacted with all senior silo management.
• Handled issues concerning the imprint as they arose. This might entail redirecting the issue to an appropriate department.
• Facilitated and ensured that Salesforce and Fresh Start demands, pertaining to the imprint, were met.
• Liaised with sales managers.
• Liaised with Operations.
• Educated the sales team on new changes to the imprint.
Author Solutions, LLCAssistant Manager - Marketing Analytics Group
Jan. 2011 - Mar. 2012Cebu CityManaged a team with the end goal of providing meaningful analysis via the development and conceptualization of reports based on researched and provided data that gave customers the proper tools and figures in making critical business-related corporate decisions. • Conceptualized and monitored standard analytics reports based on the requirements of the global ASI imprints (AuthorHouse, Xlibris, iUniverse, Trafford, and Palibrio) to evaluate imprint performance and how this directly affected ASI-wide performance.
• Managed and created daily, weekly, monthly, and quarterly analytics reports needed to gauge performance of ASI imprints.
• Researched areas that involved improvements and optimization of corporate marketing analytics reporting tasks.
• Worked with and managed five Sr. Analysts (one per global imprint) in preparing analytics reports needed by senior management.
• Provided and/or implemented proposals designed to improve efficiency and accuracy in corporate marketing analytics reporting.
• Provided analysis of all sales activities and marketing campaigns.
• Provided analysis on Key Performance Indicators across ASI imprints and provided proposals that initiated strategic decisions designed to improve performance aimed at achieving ASI designated goals.
• Maintained communication with other departments regarding analytics requirements essential to completion of tasks needed for ASI-wide ventures.
• Together with group manager, headed a team of one (1) Sr. Analytics Supervisor, five (5) Sr. Analysts, and seven (7) Jr. Analysts.
Author Solutions, LLCMarketing Analytics Supervisor for Xlibris
Jan. 2009 - Dec. 20106F TGU Building, Cebu IT Park, Lahug, Cebu City, 6000, PhilippinesServed as Supervisor for the Sales and Marketing Analytics for Xlibris Inc., one of the pioneers of the print-on-demand publishing services industry.
• Generated sales and marketing analytics reports.
• Created Ad Hoc reports as deemed necessary.
• Checked and balanced figures and formulas in analyses and reports being generated to ensure accurate data is being provided to the end user.
• Managed reports ensuring that end users are provided with the necessary tools needed from the analytics team.
• Developed architecture of new reports as deemed needed by the sales and marketing teams and the marketing department.
TALACONTRACTProject and Marketing Manager
Jul. 2008 - Oct. 2008Cebu CityManaged and oversaw the operations of the sales and marketing department. Coordinated and supervised the preparation of documents needed for tender presentations to prospective clients. Kept a close communication line with international clients to ensure excellence in service given to them. Conceptualized new and dynamic methods to further develop the efficiency and the quality of services rendered to clients.
SM SupermallsVisual Display Officer
Apr. 2004 - Jul. 2008Cebu City• Executed assembly to dismantling of the visual display design themes and concepts properly.
• Ensured compliance with the standards of the company and directives of the management aimed to increase mall foot traffic.
• Ensured space utilization of common areas.
• Handled documentation; project costs, and production results to ensure quality and achievement of the intended look of the mall.
• Led a department of three(3) personnel designated to uphold mall interior and exterior aesthetic standards as set by the head office.
GOLDEN ABCStore Designer
Mar. 2000 - Apr. 2004Cebu CityFueled by the vision of being the Philippines' leading fashion company, GOLDEN ABC, Inc. creates and sells its own ready-to-wear clothing and accessory lines. These are produced, marketed and retailed under a fast-growing, dynamic family of brands: PENSHOPPE, OXYGEN, MEMO, FORME and its direct-selling subsidiary RED LOGO. • Handled the store design department projects in the Visayas and Mindanao areas.
• Designed and conceptualized the stores of the Golden ABC brands.
• Coordinated with suppliers and contractors regarding the pricing and fabrication of prototype modules to carry the brand merchandise.
• Researched new materials and potential evolution of designs to make the boutiques more customer-friendly and competitive, aligning with global standards of interior design.
• Conducted regular site visits at least thrice a month for stores due for renovation and areas due for store construction in the Visayas and Mindanao areas.
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